BEWARE! DO NOT SEND YOUR LOVED ONES HERE!!! If there was a minus "0" star choice, that's what…read moreMont Marie would get. All the reviews on their website are from the Administration to make them look good. The residents' care is taken care of when they are good and ready. The staff should be ashamed of the disgusting work they do. His urine bottle sits right next to his food tray all day, every day. It just sits there all day and is only emptied when I or an administrator tells them to. When my husband needs to use the bathroom, he rings his button for assistance or does anything that needs attention; be prepared to wait and then wait some more. What I find the most offensive is that I (his wife) must tell them his care requirements. A perfect example is that Mont Marie nurses, CNAs, and Aides will put him in a wheelchair with NO leg raises or footrests and leave him there most of the day. I had to tell them that his swollen legs needed to be raised. When in bed, I had to ask them to put a pillow under his feet and raise the bed's foot end, finding out that the bed doesn't raise at the foot. WHY AREN'T THEY DOING THIS WITHOUT ME HAVING TO TELL THEM? The food is disgusting and always cold. An example of breakfast is two 1/2 pieces of cold, dry toast, cold oatmeal with nothing added, 2 Tablespoons of instant eggs, and cold coffee with one creamer. They should be ashamed of themselves to serve this to the residents. Their food tray is whisked away with nothing else until the next meal. Bring your own snacks and food to serve your loved ones because nothing will be given to them until the following meal or day. They do give my husband a peanut butter and jelly sandwich on occasion; however, he has diabetes and is not supposed to have sugar. Mont Marie has not showered my husband or brushed his teeth in the 22 days of his stay. He has been sick since he arrived on Christmas Day. COVID, Norovirus/Vomiting, Diarrhea, with his legs swelling three sizes before he was sent there. Physical Therapy was non-existent until I demanded he get it. If my husband said he was tired, that was it. They brought him back to his room. Some of the staff acted appropriately, but there were the nurses I had to interact more with so appropriate nursing could occur. One particular nurse was insulting when I had and asked questions. It would take too long to explain what happened on December 29, 2024, when my husband needed a VA doctor's appointment. It's a day I want to erase from my mind. Sadly, it is seared into my brain presently. This review is only some of the examples of the horrible care my husband is receiving. I would need a book to explain everything. There was one nurse who worked in the physical therapy room. He is worth his weight in gold. His name is Gary, a retired veteran who helped me on December 29, 2024, with getting my husband into the car so he could get to the VA appointment. Even though it wasn't on his scheduled day, he did help and got him into the car on an icy, windy, windy day. There was NO SANDING OF THE SIDEWALKS. If it weren't for him, I would have never been able to take him to the VA appointment. When the Nuns of Mont Marie were in charge, Mont Marie had an excellent reputation. The building is now on their third owners who are letting the property go to ruins. It took two weeks to get the broken window in his room repaired during December 2024, with a temperature of 22 degrees and a wind chill of 12 degrees. UNACCEPTABLE! The building is now on its third owner, who is letting the property go to ruins.

This is a different kind of review, as I have not been a Resident of this program. I am a licensed…read morepsychological provider and neuropsychologist. I have consulted to this facility on a number of Resident issues for nearly 2 decades. I have always been impressed by the professionalism of staff, and the lack of Resident care issues I usually encounter relative to when I consult to skilled nursing facilities throughout the state; this is echoed from others I know who are employed by the state. From staff, I get a clear and specific reason for the referral, and upon entry to any unit, the nurses are so helpful, retrieving the chart, medication record, and are ready to answer any questions. The same is true for Rehab., Activities, and therapeutic staff. As to the Residents, they seem well taken care of, and are typically able to reveal what their life is like there, they know key staff, activities programs, and are often complimentary. Complaints are usually related to their circumstances rather than to the facility or staff, which is common to this neurobehavioral population who suffer multiple co-morbidities.

Holyoke Hospital is my parents preferred hospital. Even though we did wait 7 hours in the ER but I…read moreunderstand. I wish this could reach someone higher up in the hospital. My mom's nurse Alicja provided outstanding, above and beyond care. The way she cared about her and was just so kind. Everyone should follow her example. Thank you from the bottom of my heart.

I've been a patient there for 10 years. I go there for my cancer treatment. I received a bill…read moredated back to 12/22025. Included in bill is a charge from 2021. Supposedly to old to contest. Come on who's fault is that. There is $592 in unpaid bills. I have a new insurance so I wasn't sure what the charges were going to be. Very disappointed.

Stay far away if you want your family members to live. It…read morehas been in receivership for 1 1/2-2 years. Management is very rude. Lack state minimum staffing requirements. Pts are not toileted or changed every 2 hours. Pts don't have identification bands or Code Status bands on which can cause pts to get wrong meds or to be resuscitated when they are a dnr. Mechanicals are unreliable Hot water goes out frequently so there is not any hot water to bathe pts. There is much more I could say but I would be here a long time. My advice please research facilities prior to placing a loved one in any facility. Tour the facilities at different times & days.

My time at Bear Mountain was short but eye-opening. I was hired as a Scheduler with a clear goal:…read morereduce agency dependency by recruiting reliable, long-term staff. In under three months, I recruited over 13 qualified CNAs, LPNs, and RNs--none of which was acknowledged. Credit was instead claimed by the overnight supervisor, who frequently slept during her shifts, verbally mistreated staff (especially agency), and held disproportionate influence with leadership. The facility culture is toxic from the top down. The Director of Nursing regularly made racially inappropriate comments in the hallways, and spent much of her time smoking outside or gossiping loudly in her office about staff, residents, and their families. Her behavior set a tone of favoritism, disrespect, and unprofessionalism. The facility itself is run-down, with dark, outdated hallways and an unbearable odor from the kitchen that affects multiple units. The kitchen staff appeared visibly impaired on multiple occasions, and there were several terminations related to substance use. Patient meals lack variety or nutritional rotation, and overall cleanliness and oversight are lacking. Staff who truly care about residents are overworked and undervalued. Meanwhile, those who underperform or demonstrate inappropriate behavior face little to no accountability. HR seemed unaware of basic staffing laws and policies in Massachusetts--I personally had to correct multiple legal and procedural oversights. After raising concerns about unprofessional conduct, I was retaliated against. My access to scheduling systems was revoked without explanation, and I was later informed I was under investigation--despite never being interviewed or asked to provide a statement. Meanwhile, the person I reported continued working. Documentation in my personnel file was false and misleading, and my private credentials were run without consent after termination. This facility's practices reflect a deep failure in leadership, compliance, and resident care. Staff and residents deserve better.

Great Place To Live! Helpful staff. Good food. Friendly and welcoming. My daughter helped move here…read moreand I'm happy she did Frank

Putting my mom in assisted living was the hardest decision I ever made, that being said it was the…read morebest decision for her. I cannot say enough about the staff at Lathrop. Every staff member treats your loved one like family, shows respect towards them and even tries to pair other residents with similar interests as them. I HIGHLY recommend this facility for your loved one. I want to thank each and every staff member for your dedication in keeping the residents smiling and happy. My mom raves about it and wouldn't want to live anywhere else.

Estela (from Judy's Angels) has been working for me for about 6 months since I became disabled with…read morecancer & Lyme disease. She has been very reliable about coming on time twice a week and cleaning my house (vacuuming, dusting, washing floors etc) and helping with the laundry, changing the bed, sorting through papers & books (organizing) and she is very pleasant and good company. I feel I can count on her to do whatever I need and she's a quick study if I ask her to do something with which she may be unfamiliar and she learns fast. I recommend Judy's Angels to anyone who needs household help and/or personal care services. Hila Kummins, Haydenville MA

From the owner: Judy's Angels Care provides in-home health and personal care for seniors, individuals with…read moredisabilities and families in western Massachusetts. We're a small, family-owned business that offer bilingual home care and focus solely on the well-being of our clients. Our professional team of certified nursing assistants and home makers have taken a personalized approach on making our clients' needs our top priority by providing services with the kindness and knowledge learned from years of caring and experience. We are a compassionate family who truly want to make a difference in each client's life which is why our slogan is "Quality Care on Purpose" ​Our services are flexible and can be arranged for as little as a few hours a week or as many as 24 hours a day, seven days a week including holidays.

Bridge and teeth not cleaned --didn't even know he had a bridge until I asked if they cleaned it…read morealthough it was listed when I signed him in. Left all day in dirty diapers with feces and urine--ended up with a UTI that kept causing him to try to stand up (which he couldn't do); then fall down numerous times until the last time which sent him to the hospital for 2 days with bleeding wounds over his eyes and on his elbow with a large bump on his skull. Then he died! Floors were always dirty, his bed was supposed to be 3 ft. from the heat and window and it wasn't even one ft. away. He was in a one person room with another person. He never received a haircut when he was there, and shaving was negligible--had a 1/2 inch beard when he died after being away from there for 2 days--his beard didn't grow that fast. could go on and on. I am not from Windsor, CT, I am from Chicopee, MA.

This is the worst place ever never seen a nursing home like this I would never put anyone I love in…read morethis facility nor would I apply to work for a place as nasty and dirty like this invested with mice and roaches mice climbing in the beds with the residents this place needs to be shut down if you love your love ones don't put them in this facility they don't care they only care about the money kicked my mom out before her rehab was done saying to me it's her insurance but wasn't working with her prior to being kicked out

Stay far away. I had services for a nurse to come in to fill my med box after hospital discharge…read more Supposed to be a few times a week for the first couple weeks. I had a different nurse each time so there was zero consistency, and also they would never give the courtesy of notice before coming. I would get no more than a half hours notice each time, and I had to initiate the phone calls to get even that half hours notice. The last straw that made me cancel services was an extremely rude nurse named Percilla, who came in to fill out my medication again after a half hours notice. I made casual talk with her at first. It was when she was putting meds in my box that I casually mentioned about my klonopin that I usually ended up having a few left over (meaning I don't end up needing all of them) and she snapped "I'm not going to give you more than you are prescribed" basically hearing only half and the complete opposite of what I said which was that I didn't need MORE. I needed LESS. I said "That's the assumption then isn't it?" Because she basically accused me of asking for extra meds when that isn't the case at all. And she said "Are you being serious?" and then she went off on a tirade about how she is not my usual nurse and is doing me a favor by coming. (by doing her job?) Also, I wouldn't know I had a "usual" nurse, because I had a different nurse EVERY time one came. No consistency with times, days, notice of arrival, and rude judgemental nurses with ZERO bedside manner.