Terrible staff. When Dr Mancino told me I had to undergo a second endoscopy, which wound up being a waste of time anyway, I was told that everything would be covered, including the telehealth appointment with the doctor. They wouldn't schedule anything until the coverage was set in stone, but when my insurance gave me trouble I was harassed over the phone by the manager twice, once while I was driving in rush hour traffic and could have crashed. My insurance has been investigated as they are unprofessional and cheat their clientele, but this office didn't seem to care and said regardless I was responsible for close to $20,000 for a procedure I didn't even need. Thankfully the hospital I went to worked with me and lowered the costs to a minimum, but this office staff was ruthless and should be fired for the way they treat their clients! read more