Amazing experience with Laurie Q This was my first time at…read moreMassage works. The whole experience from booking my appointment, billing, the massage! All of it was the most wonderful experience ever! There is lots of parking right out front the business it's easy to get to, the inside smells absolutely amazing! lots of light, big open space. Front end reception was very welcoming and wonderful! Laurie was so polite, kind and soooooo knowledgeable. I have been struggling with lower back pain which is coming from different muscles and such. she used shockwave on me and massaged me, I wish I could have spent the whole day in the comfort relaxation of this place, Laurie is a miracle worker with what she does and I'll 100% be re booking and letting friends and family know as well!

Updating as I've received feedback from my insurance and the owner seems to believe that this is a…read morepublic complaint, not a review. My intent is to be fair and post what is true to my experience, nothing more or less. I did not have an expectation of the same people on staff all the time. What I appreciate as a customer is an introduction, especially as I'd been in a few times and had every intention of being a regular client. My opinion of the website layout is just that - my opinion. I have seen the booking software elsewhere and have not had issues, but have come to believe that the array of treatment choices are what complicate it for someone trying to self-serve with this business. What I took time discovering: You cannot just change treatment type, but must book a new *time you do NOT want with the new treatment type. Next, you must go back in to rebook again for the time you previously had. You can jockey it around like this or just call. It was closed when I was doing it and I just wanted it done. Recommendation: call in and save the time and trouble. Regarding how the treatment was coded for insurance (massage versus acupuncture), I DID bring it to the attention of the front staff. This person advised me that she was new and because of this she had *called the owner for advice* when the massage claim was denied. When I tried to point out what I'd received for treatment and what I thought I booked, she was firm that the blended treatment was to be coded as massage, not acupuncture. Because this was a definite answer, knowing she had asked for help and wanting to avoid pressuring her (false claim), I chose to instead appeal to my insurance provider. Green Shield confirmed the front desk person had acted correctly. So, I thought I was getting something claimable as acupuncture, but I was not. I am now concerned at the offer to submit to a 'different option'. Photos taken are consistent with other reviews and not 'part of my complaint' as the owner seemed to think. I was actually charmed by the stained glass and appreciated the cleanliness, wanting to highlight both. The renos mentioned in the reply were not apparent to me; it was fine.

3.5 stars. I tried the float tank here for the first time…read more I have been to floats before where you float in a pod (like a tanning bed). The tank here is like a bathtub, with a tall ceiling, which takes away any claustrophobic feeling. The tank itself is soundproof and lightproof. It's a very relaxing and tension relieving experience. The space is very clean and staff are friendly. They provide a bathrobe, and towels, and all the shower supplies. My only frustration here was that all the products they offered were run out. I went to the bathroom, the soap was empty. I went to get cleaned up, they have bottles of moisturizer, cream, hair serums, spray deodorant - ALL were completely empty. I would've been less frustrated if they weren't even provided. Other than this, it is a very nice space, lovely atmosphere, and very reasonable pricing.

I probably shouldn't leave this review because Hazel the Rmt has such a busy schedule already. I…read morethink she's booked for most of 2024 and I don't want to make her even more popular but I do believe in giving credit where credit is due so I need to tell you if you want an amazing Incredible Rmt who knows everything about the human body and how all the bones and muscles work together and how to fix you ASAP you should call Hazel. I was lucky enough to just find her by happenstance and I'm so happy that I met her. I could barely walk. My back was killing me, and I lay face down on the table and she could tell exactly where the muscles were the most problems just by looking at my back. She put her thumb on the most painful muscle and said does it hurt here? And I almost jumped through the roof. And then she fixed me and I felt so much better within an hour. Thank you so much Hazel, We've already had three sessions and I'm looking forward to another three within the next three weeks. I feel like a different person afterwards. Thank you!!!!!!!!!