This credit union will have you fill out your information just to have it and to say NO!!! I called left vm emails and the white man couldn't even get back to me like he said he would ... this is y I can't trust a thing white people say to me!!! Terrible... read more

If you are an online bill pay user DO NOT use sound credit union they hire a 3rd party to make bill pay payments that is not a good company. Sound wants to blame this 3rd party for everything but they are the one with a contract with them. 3 months they keep sending my check to the wrong company with no resolution. In meantime i am having to pay fees because my payments arent being made. Sound wont stop the payments unless i want to pay for stop payment on it. Absolutely no help and sound doesnt give a rip. read more

These guys have always been more than helpful when I go in. My account is at a CU in Oregon but this branch is very helpful whenever I need a teller. If my current interest rates weren't so much better than what I can find in Washington I probably would have switched to Watermark by now. It seems their customers are pretty happy with them as well. Each time I go in the customers seem to refer to the tellers by name and sometimes vice-versa. The tellers have always been nothing but nice and efficient. Certainly have a fan here. read more

This is specifically a review of the Tukwila branch and not of Sound Credit Union entirely. Customer service interaction: These employees do try to appease the customers that come into this branch even if they are doing shared branch deposits (such as BECU, Salal) to another financial institution within their credit union. The customer service isn't as stellar as the BECU on Benson in Renton but they don't make you feel like an idiot such as the Chase Bank in Lake Forest Park. Wait time in line: It's always been long. Here's some ahead of you math: 2 people in front of you = waiting 5 minutes 3 people in front of you = waiting over 10 minutes 4 people in front of you = You either are in cardiac arrest or discovered self-enlightenment, maybe even the Lord. Wait time for other services: You can be waiting for well up to and over 15 minutes even with nobody ahead of you! And please note, I'm not making this assessment after one visit, I have been to this branch numerous times but I do deposits at WSECU on Eastlake Ave. instead. Parking: It's free and easier to deal with than the Stewart Branch in Seattle. This specific branch would obtain a higher rating if: 1. If they can find ways to streamline personal teller transactions. 2. The ATM outside accepted deposits. 3. I didn't feel sorry for the (potential) clients waiting to open an account or apply for a loan. The tellers behind the ballistics glass are usually the ones who staff who tend to those customers. Overall, don't go here if you're very pressed for time as the clients here go in with what I feel are blinders but somehow the teller protocol process makes the TSA line at JFK around Christmas look like the Concorde vs. a turtle. read more

We had a great experience at this branch. The customer service provided by Alex Murphy was amazing from the moment we sat down with her. She was very courteous and helpful. She gave us a very positive impression of this place and was able to help us get the results we wanted and fast. Thank you Alex for answering all our questions and making this a great experience. read more

love love going here even if i have one by my apartment like literally just next to me. the vibe & the people here are just friendly & knowledgeable and will help you. specially to my favorite person GINA! woot woot! lol been with this bank ON & off and always coming back... service is excellent. read more

So frustrated. What a horrible bank. Stay away. BECU is the only bank you should do business with. 3 strikes and you are out. Strike #1 - After 2 hours of waiting to open an account, I left because the lady could not figure out how to do the paperwork. Strike #2 - I get my ATM card in the mail and could not activate it because they entered my social and birth date wrong into the system. I wonder if there math is as good? Strike #3 - I cannot make an e-deposit because that featured is locked for 6 months? What bank makes it hard for you to deposit money? Isn't that what banks do? Stay away. Horrible customer service, stupid policies. No wonder they were failing and got bought out by Sound Credit Union. What was I thinking? I deserve this for straying away from BECU. I will be closing my account today and making a trip to BECU to open another account. read more

I love this credit union. Friendly, but not overly so like at big banks, really nice perks and being in the swirl network make it easy to be a member. Don't know why I wasted so many years with banks and their ridiculous fees. read more

I went in to the branch up on Madison and used their ATM to pull out cash. I immediately went inside to a completely customer free environment, and asked if they could change the $20s into $100s. One of the tellers said sure, then another piped up and asked if I'm a member. I'm not. At which point she very rudely said "We don't make change for non-members". I was incredulous. I expect at least pleasant customer service at a bank, but it was down right confrontational. So, I walked across the street to BofA, where even though they were busy, they made change cheerfully and with a huge smile. When BofA's customer service puts a credit union's customer service to shame, you really have to question the situation. I won't ever be doing business with Sound Credit Union again. read more

Wife and I tried to open accounts online. We funded the new account. After which I was told to bring paperwork into a branch to prove we are WA residents, okay. I drove to the closest branch and waited nearly 30 minutes only to be told they haven't opened an account (okay where is the $50 we used to fund it?). Rather than trying to help I felt like once I finally saw the banker at this branch she wanted to get rid of me. I had our renters insurance policy, and a utility bill and even a copy of our lease to prove that we are indeed Wa residents. I did exactly what the online system told me to and the lady didn't even want to look at all the paperwork I brought in. She said she needed physical WA drivers licenses(my paper one wasn't enough). Well I sure didn't know that from the online experience otherwise I wouldn't of wasted time and gas today and waited until my hard copy drivers license came in the mail. Complete waste of my time, stay away. BECU is a much better company. read more

Usually i got great service from when they used to be Watermark CU. After the merger there has been a few things that I have been frustrated with. The most recent one is holds on checks that get deposited. I have a business account and when i get a check from a reputable business i expect that it gets deposited in the most quickest way possible to have the funds accessible. However, that was not the case. Due to some new procedures they automatically put it in the slowest and longest possible wait until it gets verified. This is after i specifically said that i need these funds ASAP. You folks need to change you polices or update them to make sure that you are giving what your MEMBERS are requesting. read more

Absolute horrific experience today. I use Sound as my shared banking since my credit union is in Spokane. Today I was told that I could not deposit my LLC business check into my personal account, even though I have my name on the check AND all they need is a SSN to verify account holder. Not to mention, I've deposited my LLC check via Sound 3 times prior without grief. The teller was very judgmental and condescending. She called my credit union, they confirmed it was okay to deposit it into my account. Even though my CU gave the green light, still, she and her branch manager had to call their VP, only for the VP to confirm it was ok. Not sure why this occurred. I hate to believe it was discriminatory, and just a lack of knowledge, but once my credit union said it was fine, all Sound had to do was comply. Sound, you're just the vessel, the middle man. If My credit union had issue, they would've indicated it. However, even after my CU confirmed, Sound felt the need to continue the humiliation up to your VP instead of just taking the word of my credit union. If there were any ramifications, that would've been on my Credit Unions' side, not Sound. Again, the premise of this transaction was a simple deposit into my VERIFIED account. How does one NOT feel unsettled after this display of poor customer service? Your VP, Peggy called me to apologize, after her branch/teller failed to do so, and still she couldn't understand why the teller chose not to believe me or my credit union. Racial? Intimidation? Rudeness? One will never know, but it was uncalled for and despicable. It seems you people have a ongoing problem with this; back in 2017 at your Kent location an African American Muslim woman was told to remove her headdress. Again, disgust and just shameful. I understand safeguards against fraudulent activities, especially in a financial institution, but today was obviously pre-judging and embarrassing. read more

I have been a member of Sound Credit Union (formerly Watermark/Seattle Telco) for over 38+ years. I have always experienced great customer service with them. I would like to give a big THANK YOU to Gina Trees at the Tukwila branch for always helping me with any and all of my banking needs. She always makes my day even if she's not helping me by acknowledging me with a quick smile and wave. Thanks again Gina read more

The Tukwila branch of Sound Credit Union has been my "go to" branch since it opened. The staff is friendly, knowledgeable and efficient. I appreciate the helpful assistance they provide - whether it's inquiring about rates, a loan, or helping to replace lost checks or a credit card. I would like to see Saturday afternoon hours extended a bit, but the overall experience I've had with this credit union and this branch in particular will keep me coming back. read more

After my debit card was compromised, I immediately visited this branch to resolve. First, staff was prompt in issuing a new debit card (previously, I had to wait 2 weeks to get a new one.....though that was several years ago and technology was different than it is today). I had disputed the pending charges on-line, but because the charges were still "pending" we couldn't stop the payment until it actually "hit" my account. A staff member said she would check on the status and call me in a few days when it should be all cleared up. Sadly, that didn't happen. I re-visited this branch and spoke with Will, a teller I've gotten to know since I started using this branch a few years ago. Will was able to submit a formal dispute form because the charges did finally get through, and he followed up with a call to the main Tacoma branch to request a "rush" to restore the stolen funds because our mortgage payment is due on the 1st. He told me the funds should be restored that evening or the next day (a Saturday) and that he would follow up with me. Will called me promptly at 9a the next day (Saturday) to confirm the funds had been restored. Will followed through where the other employee had not. It may be true that this small branch is not as efficient or busy as other Sound branches, and perhaps some employees need to learn what true customer "service" is, but I greatly appreciate Will's attention to this customer. I only use this branch because it's close to work, but I appreciate personal service provided by Will (and Gina too- when she's helped with re-working my current auto loan to pay down some unsecured credit card debt). I have had a better customer relationship with the management at Auburn and Federal Way branches, so Sound does have some work to do, in my humble opinion. I've been a member for 15 years (I think) and generally am glad to be a member. read more

I'm increasing my rating as they are seemingly working out the bugs in the system. It has not been down much at all lately. It's nice to see a business improve. I'll keep my account here for now (even though their cards still don't work in the Seattle parking machines). read more

Very, very disappointed. My husband's Labor Union established a Watermark account for us a few years back for his vacation shares. When the time came to open savings accounts for our children, Watermark had a great youth account earning a competitive 2%+ rate. This was the place! Sadly, the merger with Sound happened. Their Johnny Appleseed youth account earns between 0.08% - 0.10% . Each month they waste $0.36 in postage to send my children a statement that indicates they've earned one whole penny that month. That is annoying. What prompts me to write this is how they conduct business. Our Prime Savings account receives statements quarterly (not monthly). Across the board, this is money that is untouched and should be building in balance. In just 3 statements, they very efficiently drained our entire account balance, citing an INACTIVE FEE. At this time, they have very generously agreed to refund half of the fees. Not good enough. It is our money. Not theirs. Why must one be penalized for allowing a financial institution to hold onto their money? Setting aside the inactivity argument, there is the issue of communication. Sound CU justifies their policies, citing that a correct mailing address was on record. In this lovely era of electronic communication, we could not have attempted to send an email? or even an automated phone call to alert an account holder? I feel sorry for Sound employees that are required to uphold the unethical policies. read more

My mom and I set up an appointment to do a couple of transactions. We were standing by the front door waiting to be let in. The branch rep helped a gentleman ahead of us and then turned to us and asked us how she can help. We told her we have an appointment for "our accounts" at "4:30 pm". Apparently that wasn't clear because she then responded with, you have an appointment? Is it with clinic next door? I was floored. What did I miss? Did I misspeak? Or was she blinded by the color of our skin and assumed we were so stupid to be standing by the bank door? If that wasn't clear, what about "our accounts" at "4:30 pm"? She was obviously looking down on us. I mean my mom has been banking with Sound since the early 1990s and I have been since early 2000s. This is her branch; mine is Burien. The sad thing is the representative was the branch manager, Alyssa Busse. There are so many credit unions out there now, open to all living in Washington State. I would not recommend Sound Credit Union. I mean why get treated that way? It's like the one time you go to the bank and you get treated like crap. I am also going to let everyone know what happened because I am just tired of it. I would've liked to keep my business with them as I've established that relationship, but moving forward I am going to transition out and utilize my bank account that's established nationally. Most things are automated now anyways and there is no need to go inside the branch, but for the generation before like my mom who still does - it sucks. read more

Sound Credit Union was great to start with. My husband and I used them for our car loan and visa. My only complaint would have been about one employee that is condescending when she talks and lacks any kind of personality. Whatever though, usually there's always one like that in the bunch. Fast forward 2 years later.........we decide to trade in my car and upgrade. We had an extended warranty and GAP insurance on the loan. So we wouldn't have finance more than we wanted I had both policies cancelled. The warranty company processed the refund 3 days after the request. The previous dealership was in charge of refunding the GAP policy.....that's an entirely different f@$k up and a whole different review. While we waited for the credits to loan we found the car that I wanted- this was on May 9th (the refund processed April 22). The dealer calls to get the pay off and the loan still hadn't been credited. No biggie, we can wait and hope the car doesn't sell. It did and we found another one-it sold day after we looked at it. I found the third one on May 22.(the car I wanted is hard to come by and there's usually only one on the lot and they go quick) We worked the financing and they were calling on the pay off-no credit to the loan. Someone buys that car for cash-this dealer has no problem stealing sales from anyone. They sell us the same model for the price of the one we were originally getting to make it right and I was extremely happy about that. May 24th, no credit so we paid the 1987.00 and finished the deal. My husband calls the warranty company to find out what's going on only to find out that the check was cashed in May 6th......Sound said they don't show it on our account. After the warranty company gave Sound the check information they found out that they did cash it on May 6th, but they APPLIED IT TO SOMEONE ELSE'S LOAN!!!!!!!! Basically they misplaced almost 2k and because they messed up, we had to take that money out of our own pocket when we shouldn't have had to. It's a scary thought they misplaced that much money. They were so difficult to deal with when it came down to them researching the check. Needless to say, we got our car loan through Verity and are beyond pleased. We are also getting our Visa through them and transferring the balance. 2.22 APR versus close to 10!? Not a hard decision. As soon as the balance is transferred we are closing the account and running away as fast as we can! read more

We had the worst experience with an auto loan application. We've had accounts there for over 40 years. This experience has been THE worst. I took my daughter into the Southcenter to apply for an auto loan. The Branch manager (Debbie) was not friendly at all. When walked and asked from help it was like we were interrupting her. Once my daughter was done applying, Debbie (Branch Manager) told her that she would call her the next day after some meetings that ended at 2pm. We explained Debbie that the car we found was just shipped to a closer location and that she was pre-approved. My daughter did not hear from Debbie until 9 days later which would've been to late to get the car. Debbie called her while she was a work (so she didn't see it) and then emailed her around 30mins later saying that the loan was still processing. A call would've been nice regardless if she was approved or not. This is not how you want to be treated by the bank that you've been loyal to all your life. We have lost our trust in this credit union. My entire family has accounts there and we will be putting our money else where. read more

This credit is awful. I have been trying to open an account for my disable brother and manger has not returned my call. I have Power of Attorney over him to be able to handle all business. Manager told me that he would have to send data to Risk Management Department. This was Monday, July 6, 2009. I still have not heard from anyone. read more

Several of the newer fees are ridiculous. I keep learning of new ways for them to charge me now that the merger with Sound CU has taken place. I am closing my accounts and taking everything to BECU. read more