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    Sound Decision

    4.2 (5 reviews)
    Open 8:00 am - 5:00 pm

    Services - Sound Decision

    Home theater calibration

    Component automation

    Home system automation

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    ADT Security Services

    ADT Security Services

    (15 reviews)

    DO NOT BUY!!! This has been a nightmare. The equipment is faulty, there's hidden fees, they will…read morenot honor their contract and will weaponize the system against you. Both cameras stopped working and I've been through 11 smoke detectors. The smoke detectors would malfunction in the middle of the night and I'd have to climb a ladder and get them down, remove the batteries, and call in the morning to get a tech out to replace them. 11 TIMES! They eventually said they changed equipment providers and wanted to charge me over $100 for a service call to replace their faulty equipment that was supposed to be replaced for free under the lifetime warranty. Since it was a breach of contract I terminated it. The rep was belligerent and yelling, and repeatedly told me he'd brick my system. A system I already paid for and was told that I now owned the equipment and could take with me should I move. This morning when my husband tried to leave for work he couldn't disarm the panel, it was functional but it wouldn't allow him to disarm, holding us hostage in our own house. He had to leave for work which set the alarm off. I ended up taking the panel off the wall and putting it in a closet because ADT made sure there was no way to turn it off and no way to log into the system. I got this system because I had a stalker, but ADT has been far worse. I was told I "qualified" for some of the equipment to be free and was then charged anyway. Then even after completely paying for the equipment and being told I owned it and it belonged to me, ADT bricked it by making it impossible to turn off the alarm because I didn't wish to continue the monitoring service, since they were in breach of contract. This has been a huge waste of time, money, and my sanity. All this in just a little over two years. After posting this review I'll be looking for any class action lawsuits I can join against ADT.

    Terrible company. Their systems pieces crapped out on me and I have to get charged to have them…read morereplaced, even for them to just give me a replacement part it's a charge for them to come deliver it. How ridiculous. The parts won't last your three year contract and if you want out you have to pay. DO NOT USE THIS COMPANY.

    ADT

    ADT

    (2 reviews)

    At first this system seem to put me at ease since I have a two year old and my husband works a lot…read more Three months later and the system is nothing but trouble. I call to try to get them to come out because their system is just malfunctioning. An alarm I do not have was going off saying it was broken. The person I talked to emailed me a picture of the what I'm suppose to have. I do not. She says if it happens again to call and they will send someone out for free to fix it. Same month it's going off again I call and they wanna charge me $35 for coming out to fix it. I try explaining the whole situation, they tell me nothing can be done unless I pay. They also tell me my warranty is out. The first time I called I was still in warranty but now am not. This company is all about taking money and not so much protecting your home. I tried to speak with a supervisor and he just kept repeating himself saying he understood my frustration but needed the money first. So I email corporate and they tell me they would be happy to come fix it for $25. I am just so unhappy with ADT customer service. I'm locked in for a year paying every month for a system that doesn't work. The whole system is now on silent because I get 100 alarms in one day. I've gotten two different prices for someone to come out and fix a problem that is out of my hands and nothing I did. It's not a lot of money that they are asking I just don't understand why I need to pay for their malfunction. Not to mention they came to my door and asked to put their system in my house. I would not recommend this company to anyone. Just looked at other reviews on Google and I have no confidence that my issue will be resolved. I am seeing the same issues happen with other people just two days ago!!! This company has absolutely no customer service. ADT is repeating the same saying to everyone leaving their horrible experiences. They just "insert name here". Again to not waste your time and money with this company.

    This company is a scam. I've only had my system for 3 months and the first time I called with…read moreissues I was in warranty and they told me to call back again if it happens instead of sending someone out. The next time I called they told me I was out of my warranty and need to pay to have someone come out. Not to mention when the tech guy was installing he had issues with the same window I am now getting 150 alerts a day about. I tried explaining it to this crook of a company. They don't wanna hear what I have to say. All ADT wants is their money and that's all they care about. I have a 6 month guarantee on this installment and when I told them about it they said that doesn't mean anything about your situation. This company is a straight up scam. Do not trust ADT with the safety of your family because they only care about money. Please do your research about this company. I wish I did. If I had just gone on here or even google I could have seen I am not the only one with this problem. It happens everyday and this company just sends you the same exact message about how sorry they are and if you pay them more they can fix anything you want.

    Sound Decision - hometheatreinstallation - Updated September 2026

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