Stole $500 from me and never did any work. I changed my mind after making a $500 deposit and it was never returned and it's been over 3 years now. Terrible Business!!! DONT PUT A DEPOSIT DOWN THEY WILL KEEP IT IF YOU CHANGE YOUR MIND. read more

I highly recommend Sound Decisions. They've worked on my car twice. The prices are reasonable, and both jobs were done right the first time. Don't waste money on premium audio from the factory- this shop can build a better system for half the price. read more

I wouldn't bring a car to Sound Decisions to have it vacuumed. This was one of the worst customer service experiences of my life. Owner was rude, dismissive, and accusatory. Ordered the wrong parts and gave lip-service to making the install right but never honored it. They introduced a 1kHz buzz in the sound system that I had to call to their attention and required me to make 5 trips back to their shop to fix. They never did fix it and quit on the job. They even scabbed in mismatched parts in an attempt to disguise the problem. I recently took my 2017 Colorado to Sound Decisions and owner Chris Hilbert for a new amp and speakers, front and back. My truck had all stock OEM equipment so the install should have been pretty simple for a company with experience. I decided to take my truck to this shop because they had a good Google rating. But upon closer inspection, their rating is mostly based on remote starters and other low-tech installs. Not high-end audio. Don't bring your vehicle to Sound Decisions for a car stereo installation. The process started badly when they ordered and installed the wrong set of speakers for the fronts and blamed Harman/Infinity for their product numbering system. They ordered speakers made for Harley Davidson motorcycles. This should have been a clue to them to investigate more closely before proceeding. They emailed me that they'd make this right. They never did. From the first day, the audio had a 1 kHz buzz that they introduced and couldn't fix. I'd take the truck back in over and over again and they'd say it was fixed, only to find, as soon as I drove the truck off the lot, there still was the annoying buzz. The owner even called me a liar in the middle of his store in front of other customers one trip when I told him that they still hadn't solved the problem. I said "The noise is still there." "It is not!" Chris yelled in the middle of the store. His installer confirmed it was indeed still making the buzz. Yet they insisted the problem was solved when they called and said it was ready for pickup. It wasn't. If you turned the system up loud enough to drown out the 1kHz buzz, the sound wasn't good. It was imbalanced, hollow, muddy, and boomy yet overly bright. It sounded how an install first sounds before refining it. Car audio is a personal thing and requires tweaking to bring out the nuances. I can't believe they called that project complete. . I asked their tech if he tried to change the speaker attenuation and add passive crossovers to bring the sound together. He said no. I was trying to be understanding. I know finding an electrical problem can be frustrating yet they kept returning the vehicle to me with the buzz in it saying the truck was ready to go. They even went so far as to say the problem was with my truck. But at no point did they ever hint at an apology for wasting my time bringing my truck back again and again ti fix the same problem. Worst of all, they couldn't hear it until I pointed it out to them and they'd acknowledge it. I asked their installer "Would you accept this job if it were your car?" He said no. Fast-forward 5 trips back and forth to their shop, the owner called me saying they were giving up and said they couldn't figure out the buzz and were going to abandon the job, replace all the original GM factory gear, walk away, and issue me a refund. They didn't even ask my opinion or offer suggested remedies. They just quit - saying they couldn't isolate the problem they originally didn't hear nor acknowledge existed. What a waste of time. 10 hours over the course of a week only to end up right back where I started. All car audio installers aren't created equally. A pro knows what to listen for. A pro knows how to diagnose problems. A pro works to get a job right. Not at Sound Decisions. They'll waste your time, not take responsibility for their workmanship, blame you for their mistakes, take shortcuts, and leave you hanging if they run into a problem. UPDATE: One week ago my truck started developing serious electrical problems. Took it to the dealership and they said several ground wires were cut and became dislodged. Half my systems were not connected to proper ground - the horn went out, lights didn't work, and I started getting warning messages on my console. $500 repair. Worked perfectly for 81,000 miles but suddenly goes out after this debacle at Sound Decisions. I can't prove this was Sound Decisions handiwork but sure seems like the result of hack workmanship done by a shop chasing an electrical problem they couldn't solve. Stay far away from this place. read more

I can't say enough about Chris and his crew. I purchased 2 remote starts in the last 2 months, 1 for my car and 1 for my daughter's car and each time was amazing. Very kind, informative, hands on to help us get familiar with the new system. I wI'll recommend Chris and Sound Decision to everyone I know. thank you !! Debra and Tasha read more

I called Chris the owner on Monday, August 22, 2022 asking about a water proof stereo for my 2012 Harley. He was very polite, and supplied many options. He did push hard on the Rockford Fosgate stereo which he told me it was a " Plug & Play " basically fits as good or better than the stock Harley stereo that shorted out due to getting rained on. I arrived Wednesday morning at 8:30am which Chris greeted me, and we discussed my options. I was very impressed with his knowledge along with his great personality, and ended up installing the Rockford Fosgate as he recommended. Install was done in about 1 hour with a technician that was very courteous along with being very knowledgeable. 2 days later....... No buyers remorse here!!! Sounds awesome and better than I ever expected. Great company with Teamwork!!! read more

Can't recommend this place enough. Super nice, fast and knowledgeable. They don't overcharge and they get you in and out quick. Will always use them for all our stereo needs. read more

This place does excellent work and provides great customer service. They have done remote start installations on 2 of my cars. They use top of the line products and really helped me assess which model would fit my needs rather than just up selling the most expensive version. The installation was flawless and discreet, and they guarantee a lifetime warrantee on the installation. Prices are extremely reasonable. Couldn't be happier with my experience. Highly recommend! read more

Recently bought a brand new 4Runner and wanted some audio upgrades, did my homework and decided to go with sound Decisions and couldn't be happier. The owner listened to everything I wanted out of my stereo, addressed my concerns for splicing into the factory wiring harness, and the level of craftsmanship I expected on my 40k vehicle. Not only did he deliver, but it was better than expected. Super clean install that looks oem, did everything he could to ensure the system was plug n play per my request, sounds amazing, and he managed to come in below my budget. I'm very pleased with the outcome and plan on coming back soon for some more upgrades. Aftermarket head unit and dash cam coming soon! read more

Wow - seriously! Been driving by that pink mailbox since I was a teenager so decided to give them a try. Had an iPhone jack put in my car a few years ago by these guys and after a year the jack stopped working. Talked to Chris who said, "Get it in, let's swap it out no charge." Awesome! Newer, slimmer jack, same manufacturer. Good to go! A little more than a year later - this jack stopped working as well. What the ...? Was it me, the jack? My car? The phone? Discussed this with Chris who said, yep, you guessed it. "Get it in, let's swap it out no charge!" Wow! I asked Chris if I could change the iPhone jack to a headphone jack instead and he said sure. I asked him what the cost to do this would be, and he said "No charge". Needless to say, I tipped the install tech well and as for Chris? He represents exactly what his radio commercial spots say Sound Decisions is. Uber customer service and I'm sure his Dad is proud. Thanks Sound Decisions, you guys rock! p.s. The unorthodox location of these guys makes for lower overhead which means...? You guessed it, lower prices for the customer. It doesn't have to be pretty, just needs to be effective. They get it done. read more

Consulted this company after going to best buy. Price points were same for a head unit, but quality was better. After I chose a head unit, was pleased to see that install was free. Dash kit and wiring harness cost through them was same as I could get online, so had them do it. They did a custom wiring job to permanently install a phone charging cord. The stereo looked great and everything worked. The owner was super nice, very pleasant and tried to figure out my needs prior to suggesting a product and turns out he's great at selling me what I want, and not things I don't need. Therefore, I got what I wanted, paid less and had a quick install. I would absolutely recommend them and refer clients to their business. read more

I've had two remote starters installed and so has my dad. Their customer service is fantastic and they're very friendly and welcoming. I don't know much about cars or the products, but they explained things in an easy to understand way. Open on Saturdays too, which is convenient for my full-time hours during the week. They also referred me to a local locksmith for a spare key vs. the dealer so I saved a bunch of money! read more

Stopped by Sound Decisions today to see if they could resolve a problem that I was having with my car's remote starter. I was very impressed with both the level of customer service and expertise that I received. Within minutes, Chris was able to diagnose the issue and quickly repair it. Needless to say I was very thankful and appreciative for the great service that I received. read more

Two and a half years following install...update: Navigation stops working. Have a shop open everything up only to discover Sound Decisions did a terrible job with the install. They actually showed me the work on the inside and everything was tore up, placement of the gps unit was abysmal, sloppy work overall. I'm amazed it even lasted this long. Back up camera stops working. Take apart the entire trunk to discover rust as Sound Decision cracked the license plate light casing to insert the camera wire...and never informed me. Discover the camera stopped working because the install included stuffing wiring into the trunk arm. They didn't put it in correctly and so it was rubbing every time the trunk was opened with normal use. Once everything was taken out, discovered multiple brackets had been broken and nobody had told me. Had to order all new parts as the install Sound Decisions performed left everything unusable. I had the entire system taken out and re-installed with a four year warranty from a different shop. Cost more but its definitely worth it. My opinion...if you want a cheap install that looks great on the outside and only for the short term, this is your place. If you're looking for a shop that takes care of your vehicle and informs you of the work that was done, I would go elsewhere. read more

This is a small "mom & pop" operation, but very professional. The weather was nice so the staff worked on the cars outside in the driveway. The staff was friendly and helpful, and they worked quickly and efficiently. They installed a remote starter for my car, and the price could not be beat. Worth the drive to Racine! read more

Great service they went above and beyond for me with the battery in my key fob for my remote start. These guys are great!!!

I had a remote starter put in my car by Sound Decisions a few days ago. Excellent customer service and they did a fantastic job. I knew that I would have to lose my spare key and key fob, and VW charges about $300 to replace. But when I went to pick up my car they told me that they had a part in stock, and saved my spare key. These people seem like they love their jobs and have fun at the same time! I highly recommend this business. read more

I've been a long-term customer of Sound Decisions. Over the past 10+ years, I've had multiple custom stereo systems, car alarms, and remote starters installed. Chris has always gone above and beyond with every visit and I continue to recommend to family and friends. Sound Decisions has a proven track record and I highly recommend. read more

Made a appointment to get my fosgate Dsr1 installed left work early to make appointment get there takes them 20min to pull truck in shop then 10min to tell me (I Don't Have Time To Do IT) ?????? Don't waste your time go to Stereo City where they treat you like a person and do great work!!!!!!! read more

As a local business owner, i can honestly say that Chris and his team are very helpful & knowledgeable. They have helped on several projects that have had smooth installations for my company vehicles. I highly recommend them here locally in the Racine Area. read more

This is an A1 business without a doubt. As I want upgrades I'll be back with this company. They even allowed me to drop off vehicle and they came got me after it was done. Prices are beautiful and quality products as well. Thank all of you it's a great job. Unusual in Racine!!!! read more

Sound Decisions is best described with one word. Excellence. I originally had my car stereo installed in California. Long story short something was causing my battery to die every night. I took it to Stereo1 in Milwaukee first with no results after 4 appointments. With just one appointment with Sound Decision they were able to fix the problem and make the stereo better than ever. They are very professional and do their best on each and every vehicle they work on. Highly recommended. read more

I've gone to Sound Decisions for an automatic starter then later to install a camera and DVR. They got the work done within very good time limits and the professionalism of the staff is a welcome thing these days. I will be going back very soon for some more work and recommend them to my friends and family. Keep up the good work Sound Decisions! ;-) read more

I will never shop sound decisions my first time going to them was for information and the information given was wrong like not even a little wrong a lot wrong. They told me my subs were 500 watts max when they are 1200 watts max and these people sell memphis subwoofers? Then tried to get me to spend $300+ on a 500 watt amp. So today i thought i might check out their prices on an upgrade for my inline fuse holder and fuse. The first person i talked to told me my total would be between $20 and $25 for these 2 items but upon being rung up the lady told me my total was $47. So i spent my money at stereo city same product half the price. read more

This is the only place u wanna get any sound equipment,alarms or remote starters. I've been doing business with these guys since I was 16 I'm 36 now and I've never had a bad experience. They have the best equipment and installers along with the best customer service. I had a speaker blow once and he swapped it out for me that day. If u want the best go here hands down!! read more

Great customer service, would highly recommend. Thanks for being such a stand up business man and standing behind your products. I will definitely be doing business with you again read more

They did a phenomenal job with the install and they have great guest service. I got two 12" Subs from them and they are the best subs I ever bought. If you're looking into hooking up your car with some audio or anything else. Make the right decision. Sound Decisions. read more

Quick and awesome service! Very friendly and knowledgeable. Prices and service make this a must stop for car audio needs.

Sound Decisions is THE PLACE to get your remote starter for your car - if you are anywhere in the area - or even if you aren't! They are very nice to work with, very thorough, very patient (in my case, this was important) and even had a sense of humor (remember that patience thing that I mentioned?). I have had two remote starters installed here and have NEVER had an issue that wasn't resolved by them. Keep up the good work! read more

I researched most of the places in the Milwaukee area (I am From Franklin). Sound Decisions seemed like a "down home" type place. I had a old '88Volvo to put a radio that I had purchased online to install..They were friendly, listened to what I needed..did it all in about a hour. The price was fair and I would go back. Thank you to Sound Decisions..!! read more