They have a new groomer here! I love that I can leave my dog here for the day and that she is well…read morecared for. In addition to that, they have a new groomer, Erick, that has bathed her a couple times and also does fur cuts. We have been having issues with burrs in our backyard getting stuck in her curly fur (she is a goldendoodle) and he took care of that for me. Now we are set for the summer, and I don't have to worry about digging out burrs on a daily basis. This service makes it so convenient for our family. Plus: Convenient, knows what he is doing, reasonable cost Cons: can't think of any.

The facility itself is beautiful, clean, and clearly well maintained. However, the pricing…read morestructure is extremely high and continues to increase. Boarding is now (February 2026) close to $100 per night for a small/medium dog, which already places it on the higher end compared to other facilities. In addition to that, there is a flat $35 late checkout fee and a $25 same-day reservation fee! The added charges feel excessive, especially when availability could simply be declined if they are fully booked for boarding that day. (Like other facilities) Pickup and drop-off window times are very limited, particularly on weekends with verrry little flexibility. Communication can also be frustrating, as phone calls often go unanswered, and reminders about pickup times can feel overly aggressive. While the facility is aesthetically impressive, the overall cost and rigid policies, staff may not justify the value for many pet owners.

Wag Hotels is the absolute best! I may never forgive my parents for picking me up so early. The…read morestaff treats me like absolute royalty here. I got belly rubs on demand, endless attention, playtime with new friends, and enough treats to make me question whether I should permanently relocate. Every time I walked in, the humans here knew my name and acted excited to see me -- which, as you can imagine, is exactly the level of celebrity treatment I deserve. The place was super clean, safe, and smelled surprisingly good for a building full of dogs making questionable life choices. My parents also loved getting updates and photos of me living my best life while they were away pretending to miss me. (Jasmine, Christina, Ericy, Iliana takes the best selfies of me!) By the time I got home, I was completely exhausted from all the fun, zoomies, and pampering from the staff. 10 out of 10 I would definitely board again and cannot wait until my next visit! Sincerely, Zorro

Dog lover beware, DO NOT BRING YOUR DOG HERE IF YOU CARE ABOUT YOUR ANIMAL'S WELLBEING. They have…read morezero toys in the dog common area for the dogs and They will not let your dog play with other dogs for fear that it will escalate, if your dog does start playing with another dog they will squirt it in the face with (hopefully) water spray bottle. Should your dog continue to try to play with other dogs they will call you and let you know that the dog will be in their room for the remainder of the day. This place needs to be investigated for animal welfare practices. Never have I ever heard so many people talk about how much they love dogs only for their actions to show differently. AVOID ALL WAG HOTELS AS IM SURE THIS IS THEIR COMMON PRACTICE.

Excellent care and clean facilities. Prices are good too!…read moreHighly recommended!! It's a great place to socialize young dogs!

My fur baby has had boarding here several times from 3 day to 7 day stays. She is always happy to…read morearrive and often tries to go back in when I pick her up. It's difficult parting but having the cameras help with my own separation anxiety. I do wish there was an outdoor area for them or artificial grass area so that the doggies know where to go potty versus random areas in the room.

They are always very sweet and accommodating when it comes to taking care of my little angel I…read morelove that they have availability for last minute appointments!

My dog has been there for 5 years. I left very high 5 points reviews in the past for 2 times here…read moreand a 4 point in the past. However this time I am giving them 1 star point. This early year they accidentally cut my dog's nail too short and caused my dog bleeding. Here are what I am very unsatisfied about. 1. They didn't notice me that my dog is injured from her toe nail when we picked her up. I found out her nail was bleeding by seeing blood on the floor in my house after my dog got home from the Pink Pucci. 2. I called to tell them about this. Asking if the groomer trim or cut her nail. They didn't give me a yes or no answer. Only said maybe. 3. I asked what can they do with this situation. They didn't know what to do and didn't offer any refund. So I asked if we can get refund and if there is a vet bill can they pay for it, then the guy in the phone said okay. So they did issue a refund of the grooming fee. During this phone call process I was being very polite. I said if you injured my dog then it's common sense you have to do something to compensate me. We love going to your place and will continue go. 4. Because I believe it was just an accident and since my dog has been used to go there, I called them again for another grooming appointment. But the front desk lady kept on telling me there is no availability for my dog to go and would call me back later after she check for availability, but they never called me back. I called them many times during their business hours and even left a voice message, still, no one call me back. From this experience I realized these are their problems 1. No any policy of any kind of injury happened during their service for customers. They seem do not have any insurance cover any in store injury compensation. 2. Lack of professional customer training. The front desk people does not know how to deal or talk to customers when any injuries happened of the dogs in their care. 3. The grooming process is not transparent. As the customer we do not know who is actually grooming our dogs. The grooming progress is all behind the glass of back side of the store where we see nothing of what they do.

Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

So sad this place is closed!…read more This was my go to doggy boarding facility because the staff are so friendly and it was very affordable! Melinda was always also very welcoming and understanding when last minute things came up. Definitely will miss this place :(

Great Service for Good Prices! Very affordable and caring in…read moreaddition to their flexibility.

Everyone was really great with Duke at plaza del amo, From Dr. Alexander to the technicians to the…read moreladies at front and especially on the phone. Thank you for all your help, love and care with treating Dukes cancer. One love

We will not be returning with any future pets…read more On June 23, I brought my 13 year old Chihuahua mix in for her wellness exam because she had developed a cough. Dr. Brian Chen told us he heard a heart murmur and recommended X-rays to determine the cause, saying it could be a number of different things. The way it was presented didn't make it seem urgent, and the severity of the murmur was never mentioned. We had a vacation coming up and genuinely believed it was okay to schedule the X-rays when we got home. While we were thousands of miles away, my parents were watching her. On the morning of July 16, she suddenly began breathing rapidly and was rushed to an emergency hospital, where she passed away that afternoon. One of the hardest parts is knowing we couldn't be there with her in her final moments because we were so far away. Afterward, I found out that Dr. Chen had documented a grade 4 heart murmur in her chart during our June 23 visit but never told us the grade or explained what it meant. Looking back, it's devastating to learn that a grade 4 murmur along with a cough should have been treated right away. If we had understood how serious her condition was, we would have had the X-rays done immediately instead of waiting until after our trip. We are heartbroken and deeply disappointed that the seriousness of her condition was not communicated to us. We trusted a trained professional and were let down.

At the last minute I had to find a pet sitter and found Fancy Tails thru social media. After…read moretalking with Tracy I realized she is a true pet lover:) because my Bruno is a Service Dog I knew she would take good care of him, and he'd be safe and happy. After I spoke with Tracy I told my friend that I was going to the event with and he said "I know Tracy, she is highly recommended and has a stellar reputation with taking care of our furry friends. While I was at my event she sent lots of pictures while he was on his walk and hanging happy with his new puppy friends, it gave me peace of mind. She even offered to pet taxi him back to me when I returned home. 5 stars to Tracy & Fancy Tails

Tracy watched Princess Buttercup while I was having surgery. As the name says, she is a Princess…read moreand requires such treatment. My dog is super picky who she chooses to like and be nice to, and Tracy took her in with open arms to help me out during my time of need. She's local which I love and had so many great reviews online. This is also her only and full time job which was also very important to me when searching for the right pet sitter. I used a Vet Tech once, but I preferred Tracy over the VT because she has all the time in the world to spend cuddling with Buttercup (and she has vet tech skills)! I will be using her again. Grateful to have found Fancy Tails.

Thank you, Anna, Rosa, and Simon! You guys made our last-minute July 4th week trip to Maui possible…read moreand completely stress-free. We had never needed to board our Morkie before, so when our trip came together at the last minute, we had to find a place we could trust. We found them on Yelp and, based on the great reviews and ratings, decided to give them a try. We're so glad we did! The entire process was super easy, even though we handled everything over the phone. I mostly communicated with Anna, and she was incredibly helpful and easy to work with. We also paid for our four-night boarding stay through Simon's Zelle account, which made everything very convenient. The grooming was also top-notch! Our Morkie came back looking great, and it was clear that they took good care of her while we were away. We highly recommend them and would absolutely use them again the next time we need boarding or grooming. Thank you again, Anna, Rosa, and Simon, for taking such good care of Bailey and giving us peace of mind while we were enjoying our vacation.

We brought Oscar, my Shiba Inu here to get a bath and get her teeth cleaned…read more I was worried, since it's her first time here but they said she did great! She will be a repeat patron, her paws are looking spiffy!

Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.