I paid a $25 co-pay for Dr. Sherrod to sit there, barely look at me, and refer me to a podiatrist…read more Apathy is a detriment to the medical field. At least pretend to care. The staff, in addition, is generally unhelpful and lacks professionalism. I wanted to like this practice since it's so close to my home, but I guess I'll have to venture farther away to find a viable PCP. Update 9/20: The practice manager, Sharina, heard about my visit and immediately sought to address my concerns. She was prompt, courteous, and extremely courteous. I will be giving this facility another chance with a different provider. More to come!

My first visit was positive and I scheduled a physical with them. I called the Friday before my…read moreMonday appointment to check the time and they told me I didn't have an appointment. My provider had left the practice and they couldn't be bothered to call me to cancel. I rescheduled for early morning because I work. They sent me a text telling me I was rescheduled for the middle of the day. I canceled and decided to never go back. They just double billed me for my copay. They just don't have their act together.

I had an appointment here 2 weeks ago. I had to wait 3 hours from the time I checked in until the…read moretime that I left. Two weeks later and I have called several times about my test results. They have not followed up with me or even given me a call back. They don't seem to have a sense of urgency about keeping their patients informed. I will not return to this doctor ( even though she is sweet and has a good bedside manner) because it is a long waiting game and my health is a priority. Such a shame.

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

My husband and I have been seeing Brooke since we moved to the area over 3 years ago. We love her!!…read moreShe is kind, compassionate and thorough. I always leave feeling like she has addressed all of my concerns. She always goes above and beyond. It truly makes a difference. The office staff has been friendly and welcoming. We appreciate Ponce Primary Care!!!

Have to call multiple times just to get someone on the phone. I'm 99% certain when I've called,…read moresomeone has picked up the phone and hung up just so they wouldn't have to do their job. I kept calling trying to schedule an appointment because another doctor recommended Dr. Welch, and said she does great work. I called today to try to schedule a new patient in October because that's when she starts taking new appointments. They were no help. They said I had to call back in October to set up an appointment. If you know you'll start taking appointments in October, why in the hell can't I book an appointment today? Dr. Welch may be a great physician, but her staff is trash.

Wait time is ALWAYS ridiculous. I always wait at least 30 min in the wait room and then another…read more30-45 min in the examination room (which has always been fine because I usually just take a nap while I wait). Today I have waited over an HOUR AND A HALF just in the wait room alone! Who knows how long they will leaving sitting in the exam room. If she was going to be busy until after 12, then why did they schedule me for 10:30am!!! Sick and Tired of Waiting