I have a reward card with Ace Hardware and purchase frequently as we are building our home and it's…read morepretty much only hardware store around. I went there today for potting soil. There was a reward for a percentage off on my app. Great, went to check out and I can't use it because I was told by cashiers Ace won't make money on the item. Not sure if that's really true, I don't know but if I have a reward, it's because it's earned for frequent shopping in the store, but any reward you get you can't use them on sale items. That's dumb, seems like many things are on "sale", yet the prices are still high! I wish we had a Lowe's/Home Depot in Pagosa Springs. They have lost my business and will travel to Durango from now on for items.

The Ace is great. The staff is knowledgeable and friendly. They regularly have what I need and…read morethe pricing is consistent with Pagosa. They are a great variety of goods and good hours. Well done.

incredible store.. great selection.. they seem to have everything you might need, which is good…read morebecause Durango is an hour away

Small Store but fully stocked. If you cannot find it here then you probably don't need it.read more

Locally owned and operated store!…read more A wide variety of items to choose from home owners need for all their maintenance at reasonable prices. They also have exceptional quality knowledgeable service. I have shopped here for years and have always enjoyed the experience.

Some of the staff are very helpful, However they are just fake and talk shit when they think you're…read moreout of ear shot. Owners are a joke and lack the morals to lead a great staff. Never trust anything you are told get it in writing whether you are customer or employee!

I made the mistake of packing the incredible shedding sweater for our vacation in New Mexico and…read moreColorado. As we drove from Taos to Ouray, the blue fuzz took over. It was on the car rug. It was on my leggings. It had attached itself to my seatbelt. And of course, I forgot to pack a lint roller. Determined to rid myself of the blue menace, I walked into the Ace Hardware store on Main Street and asked the friendly clerk behind the desk if they had a lint roller. The clerk told me exactly where to find it. With the roller in hand , I thanked the clerk and was on my way. Ace is the place with the friendly hardware folks! If I lived in Ouray, I would probably be in that store at least once a week because of how organized it was and how friendly the clerk was.

I just called to find out if Timberline Ace Hardware carries a detergent for down jackets. And, yes…read morethey do! It took me 2 minutes to find out, the new employee quickly found the answer for me. The local ski shops are out of it, but ACE has it. In some 20 plus years I pop in there from time to time 99% of the time they have just what I need. And employees are always upbeat. We are so lucky to have this store in this town where service stores are far and between.

Awful customer service. The man at the counter argued with me over advertised pricing. He said he…read morewasn't aware of the ad and did not honor the ad. No way to treat a local. I will not be going back and I am spreading the word.

Nice folks that understand customer service in a tourist based town…read more Hardware stores are always cool.

Buyer beware. This store is privately owned and does not honor the 30 day return policy. Make sure…read moreyou know the policy before purchasing. The manager Reece is also extremely rude and clearly can't read. The item was purchased 4 days ago and he said it exceeded the 30 day return policy.

Extremely unhelpful when it comes to doing business with our Non Profit. I chose to get something…read moremore than we needed at Murdochs because of their unwillingness to work with us and just Rude about the whole thing. I will never step foot in this store again. Obviously the owner does not care about our community.

A store in trouble Low inventory…read moreDirty windows and floors Few employees to help out Ohh btw. Low inventory

Love this family owned Ace Hardware. They have virtually everything you need, which is important in…read morea small mountain town that does not have a lot of stores. Very helpful and knowledgeable staff.

I rarely leave negative reviews, but my experience here was unacceptable…read more When I picked up a U-Haul trailer, Steve blew cigarette smoke directly in my face. I politely asked him not to, and he laughed. When I returned the trailer, I was unhooking the safety chains at the designated return area. Steve came out onto the balcony, started yelling at me, called me a "f***** Cu**," and threatened to charge me additional fees. I've worked with countless businesses while traveling full-time across the country, and I've never been spoken to like that by a customer-facing employee. Equipment was fine. The customer service was one of the most unprofessional interactions I've had. I won't be renting U-Haul equipment from this location again.

I have been here a handful of times over the past year. I have found the people working here to be…read moremore helpful and polite than the other place in Ridgway. The only drawback is that a small hardware store lacks what can be found at HD, but this store is very convenient.