My office experience as a first time patient of this particular practice, was excellent. I walked…read moreinto a very pristine - welcoming practice where the ladies at the desk were kind and helpful. Since I did the new patient paperwork on their portal website, I was told I was all set. Everything went seamless from the beginning to the end. I also want to add that I followed my practitioner APRN, Natalie Bowles from one practice to this one. Her care is excellent and she's very thorough. By the way, while I was waiting to be seen, I noticed the Medical Director of the practice, Dr Marcantel, overseeing everything to make sure things were running as they should. That made me smile and I'm glad I am part of this practice now as a patient.

o not recommend this office. I have been a patient at this location for over 2 years. I recently…read morehad a medical issue that escalated into many tests and a procedure. It was a nerve wrecking experience for my family and I for several months. I am disappointed on how I was treated during this time by this office. I continually needed to follow up for orders, for information and unless I scheduled a in person or telehealth appointment, I couldn't expect to get any questions or concerns addressed. Even after scheduling the appointment, the doctor was late and left feeling unsupported. So basically if I wasn't billable I wasn't important. I finally got my final results in which I had to message the office, twice, about discussing and they wanted me to wait 21 days until my next scheduled appointment to discuss. I found this ridiculous. When I complained, without much empathy or compassion I was just offered to schedule a sooner appointment. While they couldn't call me to discuss my test results and answer my questions or respond to my messages in the portal without me following up, they were able to call me to ask me to send my medical scans to their office because now they off 3D mammogram scans in office. Again, your only important if you're billable to them. This isn't a doctor's office I want. Patients and their families deserve more care and consideration than what I was given. I will be looking for another doctor and strongly recommend you do the same.

There was no waiting at all; the first person I encountered was Stephanie, who was warm and easy to…read moreconnect with. My appointment felt professional yet friendly, creating a welcoming atmosphere. I left feeling entirely confident in my examination with Amanda Bradshaw. Thank you.

IRRESPONSIBLE. I gave them 1 star because they're no lower rated. They're the most irresponsible…read moremedical office. They gave an appointment for today 6/13 10:30 am. I was witting since march for this appointment. I drove 45 minutes to be here and they has the office close for holidays supposed. I don't know what holiday, but they so irresponsible since they didn't communicate the office will be close before the appointment date. They sent me text messages reminding my appointment yesterday. I'm so angry and I don't recommend this Obg office. I lose one day from my job. According to the reviews, the professional service and front desk are horrible. Actually, maybe I should be grateful for not having such a bad experience. IRRESPONSIBLE.

I truly cannot even begin to express how grateful I am for the level of care I received at…read moreAdventHealth Winter Garden Innovation Tower. From the very beginning to the very end, I was treated with so much love, compassion, and genuine attention. The entire experience felt like God placed this team together just for me. From the moment I arrived, I was surrounded by kindness. Every single person I encountered played a role in making me feel safe, seen, and cared for. From the cafeteria staff, to room service, to transportation every interaction mattered. I want to start by thanking Stella from housekeeping, Lilly the puppy , Tashi from the cafeteria, and Carlee from transportation you all made such a difference in my experience. It wasn't just medical care; it was the small, thoughtful moments that truly meant everything. To my nurses Natasha, Yvette, Nicolas, Keila, Jency, Mamta, Cady, and Mideline thank you for your patience, your attentiveness, and your constant check-ins. I will list names, although I may not remember every exact role, but I absolutely remember how each of you made me feel. I especially want to give a heartfelt and EXTRA special thank you to my two daytime nurses the beautiful Black nurse and the lovely, spirited Spanish nurse. You both went above and beyond for me. You constantly checked on me, made sure I was comfortable, and showed genuine concern for my well-being. There was one moment that truly stood out to me my Spanish nurse noticed that my pain medication orders only covered mild pain, and I didn't have anything for moderate pain. I was in pain and honestly couldn't advocate for myself at that moment, but she did it for me. She personally called the doctor to request proper nausea and pain medication to make sure I was taken care of. That level of attention, advocacy, and care meant everything to me. To Angela Krebs, PA-C, thank you so much. When I felt nervous and unsure about what I was experiencing, you didn't dismiss me you listened. You reassured me, but still took the time to check and rule things out just to give me peace of mind. That level of care and respect truly touched my heart. And to add the icing on the cake you all even provided me with a loaner walker to help me regain my balance. That level of thoughtfulness and attention to detail did not go unnoticed. I also want to give a special thank you to the anesthesia team. I was definitely a little extra sleepy afterward , but that just shows I was in good hands. My pain level during the procedure was at a complete zero it wasn't until afterward that I required any medication. I truly appreciate the quality of care and attention to my comfort. Now, the biggest and most heartfelt thank you goes to Dr. Stephen McCarus, and his wife, Dr. Tamberly McCarus! Dr. McCarus is truly one of a kind. Not only did he perform my surgery with excellence, but he took the time to truly care for me as a person. Before my procedure, he prayed with me and that meant everything because I was so scared. That moment alone brought me so much peace. He listened to every single concern I had, especially regarding my keloid skin and scarring, and made sure to minimize my scars as much as possible. I truly felt heard, respected, and cared for. What touched me even more was that he came back later that night around 10 PM just to personally check on me. He made sure I was comfortable, advocated for my care, suggested ice, repositioning, and pain management; everything. That level of dedication is rare and meant more to me than words can explain. I was facing something major something that could have been terrifying but the way I was cared for made me feel so peaceful and safe that I didn't even fully realize the magnitude of what I went through until afterward. This was more than just healthcare. This was compassion, love, and purpose in action. I thank God for each and every one of you. I will never forget this experience. 10/10. Forever grateful.

I came here one day to drop my wife off for a doctors visit. I found the place immensely clean…read more Very well organized. In all of the staff that I encountered were very kind and very courteous. I'm sure my wife as a patient has a different perspective. The building that this facility is located at is absolutely huge. The place is very luxurious, absolutely gorgeous. You think you're in a five-star hotel, not the doctors and medical Pavilion.

AdventHealth Medical Group OB/GYN at Winter Garden is located at the AH Winter Garden hospital…read morelocation. It is in the medical building. This is a great practice with some really amazing staff and great doctors. I struggled for years with other doctors, always not listening to me, telling me I was wrong, and not really taking me serious. As soon I came here and saw Dr. Criter, he listened to me and got me answers to what has been going on my entire life. He is really a great doctor, he takes the time to listen to you, tries to do what's best for your health and is never opposed to trying something new. Their waiting area is really comfortable with lots of chairs, magazines and a TV. Their front office staff is super friendly, greeting you immediately when you enter and answering any questions you may have. Making an appointment is also really easy, however, the doctors do fill up quickly so I recommend giving yourself plenty of time to plan. The nurses are also very nice, helping you and trying to make you as comfortable as you can in this setting. They will also answer any questions you may have or help elevate any fears. Overall this is a great practice. If you are looking for a new OBGYN I would highly recommend this practice and in particular Dr Criter.

I have called the nurses station 6 times in the past month to have them authorize my daughters…read morepills however they have not authorized it until now and she already started missing them last night. Very unprofessional! All they have to do is authorize it through the insurance and they could not find time for it in the past month.

I'm honestly surprised by some of the negative reviews. I've had a great experience with this…read moreoffice since they opened. The staff is friendly, professional, and helpful, and I've always felt well taken care of. I'm very happy with the care I receive here and would definitely recommend them!

Great to see an office staff that is welcoming and friendly. One of the kindest and nicest medical…read morestaff I have had the pleasure of having to deal with. They go above and beyond to make you feel special and to help you out. From making appointments to filling out that annoying insurance and work paperwork. Dr. Sisk has been so helpful and always offering to go that extra mile to listen and to offer other options in your care and possible solutions to treatments. Always has smile and a great bedside manner. Not afraid to bring herself down to explain things to you and tell you how things are and not try to just tell you take it and walk out. Breath of fresh air. Hopefully she will be my medical care provider for a long time. I highly recommend her to anyone that is looking for a new primary care doctor. Her staff and herself are amazing.

wonderful experiences here. The doctors are kind and knowledgeable and the nurses are so sweet!read more

Did NOT enjoy my visit with Juan Reinoso. I've been very concerned about a couple of things and he…read morewas in such a hurry to get out and go home he basically ignored every single concern (I was the last patient of the day). I told him I had a Pap smear last year and that OB recommended I only need one every 3 years, yet he insisted anyway. Completely blew past all my concerned and seemed bored by my presence. Absolutely will NOT visit him again. I was anxious to get some help and find some answers, and was completely blown off. 90% of the staff I met was no joy, either... the only reason I gave two stars was because Renoso's nurse was a JOY. She was the only kind person I came across in my visit. Unfortunately, that's not enough to make up for the rest of the rude staff and doctor.

Would've loved to become a patient here but spent 30min filling out their poorly-formatted…read morenew-patient forms just for them to tell me they're not taking new patients.

As a new patient, PremierMed Family Practice & Sports Medicine, Dr. Roberts and medical staff…read moreexceeded my expectations. Their courtesy, and professionalism were exceptional. I would recommend any in the surrounding area to consider this team of medical professionals. Thank each of you for your service to the Clermont community and have blessed and prosperous holidays.

My children were taken to PM Pediatrics and evaluated by a provider who, based on the documentation…read moreand follow-up, handed out two wildly inaccurate diagnoses, unnecessary medications, and showed a dangerous lack of clinical judgment. My daughter was diagnosed with walking pneumonia despite no imaging, no labs, and no clear clinical justification. She was prescribed an antibiotic, a steroid, and a nebulizer--without confirmation of any actual illness. The chart notes from PM list symptoms that do not align with pneumonia. The next day, she was taken to the ER at Southlake, where she received a full evaluation--including imaging. Their diagnosis? No pneumonia. She had a common cold. My son was seen the same day for a simple dry cough. He had previously tested positive for rhinovirus (a common cold), which was confirmed via lab. PM Pediatrics diagnosed him with a sinus infection and prescribed Augmentin--despite no nasal symptoms, no sinus pressure, no diagnostic tests, and a chart note that again, shows no symptoms consistent with sinusitis. He was later taken to Clermont Urgent Care, where they evaluated him and concluded it was just a cold. No antibiotics. No issue. I have video of both kids running and playing full-speed just two evenings later. They were misdiagnosed, overtreated, and their actual condition--completely benign--was verified by two separate, credible facilities. When I called PM to speak to the provider about what had happened, I was intercepted by a gatekeeper--I believe his name was Nolan--who was unprofessional, dismissive, and combative. He claimed to be a paramedic, yet completely disregarded the importance of parental input and medical follow-up. He made no effort to escalate my concerns, only to delay and block them. The provider eventually returned my call, but hours had passed. At that point, I took my children's care into the hands of real MDs--ones who care about root cause, proper diagnostics, and clinical integrity. PM Pediatrics is not a clinic built on safety. It is a speed-based operation that hands out prescriptions without proper assessment, treats concerned parents as problems, and prioritizes efficiency over accuracy. If you value your child's health, get a second opinion and ask for proof--because you won't get it here

Save your time and go elsewhere. Appointment was at 7pm. Was not seen till 820pm. They forgot I was…read morewaiting in the room. I do not feel like they are professional. They lack of medical experience. They did not explain anything on his weight and proper dosage of pain reliever. I did not feel like I was at a doctors office.