I wish I could give 0 stars! Just a heads up about our disappointing experience with South Lake RV's customer service. We bought our brand new travel trailer from them nine years ago and used their winterizing service every year while it was parked at a permanent site. This past winter, they left the slide out extended and did not lock the door. In January, the door was found wide open, likely causing it to bang against the trailer and shatter a window. They admitted they did not bring the slide in and told both us and our insurance that they had left it open, but claimed the mild winter should not have caused any damage. Later, the service manager told our insurance that the slide had been leaking for years, which we strongly disagree with. I place rodent deterrent in that area every fall due to a previous chipmunk issue and it was completely dry in October. The damage was isolated to one corner of the slide. Other discoloration was from previous rodent issues and glue left over after removing carpet in the spring. If it had been leaking for years, we believe the damage would have been far worse. The insurance adjuster agreed based on photos that it did not appear to be long term damage, but ultimately said he had to go with the statement provided by the South Lake service department. Additionally, the toilet had black slime in it as if someone had used it during winterizing and not flushed. The service rep also suggested that someone may have broken into the camper and caused the issues, but that explanation did not make much sense to us. Unfortunately, the situation resulted in us receiving no compensation for the damage, and we had to sell the trailer at a steep discount, losing between seven and nine thousand dollars. We are sharing this in hopes of helping others make informed choices about where they take their RVs for service. read more

South Lake RV - RV Dealers Near Me - Rice Lake, Wisconsin