tl;dr: Dr. Suh is the best doctor I've ever had, hands down. And if you have trouble with contact,…read moreuse MyChart (mychart[dot]nm[dot]org). Dr. Suh is attentive, simultaneously both friendly and professional, doesn't rush you out the door, asks the right questions (she doesn't wait for YOU to mention that weird mole or why you've been refilling your xanax more frequently or whatever...), she's good at sensing/reading that there's something you want to ask but about which you might be afraid or embarrassed (I got over that long ago, but was a big help when I started seeing her about 9 years ago), and if you have test results, follows up with a phone call even if they're normal. And here's a big one - she treats you with respect. I've seen a few doctors in Chicago who have treated me like a child (one who did that recently was almost certainly younger than me) or an idiot (I'd like to think I'm not - I read a ton about medicine and science in general out of sheer curiosity, have a background in chemistry, and come off as well-spoken and intelligent [so I've been told]). I've seen a lot of reviews here complaining about the office staff, perhaps at the old location on Washington. They weren't without flaws, but I've seen MUCH worse (*ahem*women'shealthconsulting*ahem*). I think there might be a completely new staff at the Delano location, but I'm not sure; I've only had one visit there. The one complaint I have from my only visit to the new office is that, although I was quite early & Dr. Suh was running a little behind, they didn't offer to draw blood or get a urine sample while I was waiting (it was an annual exam - they ALWAYS do blood & urine). I probably could have asked though, or maybe there's a new protocol or something. Not the end of the world, for sure. If you have trouble getting in touch due to the Northwestern bureaucracy, I'd highly suggest using the MyChart portal to send messages to Dr. Suh, schedule appointments, ask for refills, etc. It really does work, I've never had a problem with it at all. Sadly, I'm moving out of state in about 6 or 8 months, so unless I get sick between now and then (fingers crossed I stay healthy this winter!), my most recent visit with her will be my last.

The only problem with going to the most popular doc on Yelp is that it can be quite difficult to…read moreget an appointment! After a week of coughing and sneezing I called Dr Suh's office prepared to beg for an appointment that day. It turned out I didn't need to do much begging...there were able to fit me in with their Physician Assistant an hr later. Hurray! I don't take pleasure in visiting any dr, but this office is the exception. Everyone (and seriously everyone) is sooo nice! Friendly receptionist, super sweet nurse and Sharon the Physician Assistant was wonderful as well! I didn't feel rushed at all because Sharon, who sounds eerily similar to Ellen Page from Juno, spent a good amount of time chatting with me how I was feeling. After a blood test and confirming I was full of mucus (lovely, I know) she prescribed a z-pack to make me all better. Oh, how I love antibiotics. I left without even seeing Dr Suh, yet it was another 5 star experience!

Outstanding, personable, thorough, professional. Also works to stay current on new information…read moreabout pharmaceuticals.

Love Dr. Ng! My entire family goes to him. He's honest, knowledgeable, and kind. It's rare to find…read morea doctor who's both knowledgeable and has excellent bed side manners. Our family has been going to him for about 2 years and we don't plan on changing anytime soon!

I had to have an x-ray done, after a fall. There were only a few people when we showed up. The…read moreemployees were ALL fantastic. From the receptionist to Doctor Gustas, they were all as nice as can be -- as was I. I was driven there by my social worker, who has taken two people to Northwestern Urgent Care, and she is now switching to Northwestern because of the efficiency and care that she has witnessed. Thank you all who work there. We have world class care in Chicago, you just have to know where to go, and this makes all the difference in the world. I have a long term illness requiring care from various departments at Northwestern, and always have good experiences. This was Great for an Urgent care. You can call and see how full they are. The place was packed when we left, and the waits surely longer. Best of wishes to those who need help. You can find the help here. God Bless.

I visited this location and was told by the front desk lady that I could park in the garage for…read morefree with validation. I validated my parking and used it to exit the garage. The screen showed my balance was $0. A few weeks later, I got a parking non-compliance notice from Parking Revenue Recovery Services (PRRS) saying I owed $87 for failing to pay for parking on that day. This feels like a scam, although I am not sure by Northwestern Immediate Care or PRRS. I filed a complaint with the Illinois Attorney General's office. https://illinoisattorneygeneral.gov/File-A-Complaint/

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

We had a fantastic experience at this urgent care clinic. The staff were friendly and professional…read moreand we were in and out very quickly. Very efficiently run and pleasant overall, and feel that my son received excellent care.

Finding a physician that you trust can be challenging. I was seeing the same Dr. for years making…read morethe long commute to the suburbs. A recent injury required me to act quickly. I found Dr. Nathan through Zoc Doc and was able to get an appointment scheduled for that same week! I was nothing less than impressed with my experience. Right away I could tell how genuine and caring Dr. Nathan is with his patients. He took the time to have conversation, address concerns and throughly examine my injury. His sense of humor and his ability to put you at ease say a lot about him. If you are new to Chicago, looking for a change, or need a Primary care physician, I highly recommend seeing Dr. Nathan!

From the owner: Primary Care Internal Medicine Practiceread more

Checked in @10:44 for an 11:00 am appointment. The lobby was relatively full. They've implemented a…read morenew payment- if you have not met your deductible you have a patient charge which will likely be double, even triple your co pay your insurance shares with you. This is quite frustrating. The front desk staff is friendly, however it seems that there are many issues causing everyone to wait quite some time. They have a very straightforward check in process to help things along

This is a hard review for me to write, but one I feel I need to do…read more Overall, the level of health care I have received from Physicians Immediate Care has been excellent. Everyone I've spoken with at the location have been professional and friendly. However, their records accessibility policy is ridiculous. They use a version of Epic (the most common software in the US) for their EHR. However, they do not offer a patient portal. Epic's portal is called MyChart and is offered by basically every major provider who uses Epic. Even their competitor CVS Minute Clinic offers MyChart records access. I once called to ask Physicians Immediate Care to send my health records to my PCP. I was told they charge a fee for this, basically because they can, and when I asked the person I was speaking with why they don't use MyChart they actually told me "because the records belong to us". In fact, failing to offer one seems to be in opposition to the Meaningful Use portion of EHR Incentive Program Stage 3. Maybe they don't take advantage of any of the Medicare and Medicaid incentives? I don't know, but failing to offer a patient portal strikes me as hopelessly anachronous. The message I get is they are so greedy for every cent they charge a fee to send records when seemingly everyone else offers online portal access for free. Records copying fees are "allowed" in many states, but are part of laws passed long ago when records were on paper and people had to physically photocopy them. So I tend to avoid Physicians Immediate Care now and go to CVS.

If it would be zero stars options, I would rate it 0. Horrible negligence, sarcastic comments from…read morethe staff, refusal of the care when needed, led my daughter to the emergency room. Do not use this facility under any circumstances! Seek help else where, but not at Sage! Hope they will close soon!.

From the owner: Sage Medical Group is in several locations. The South Loop location is exclusively for Columbia…read moreCollege Students -- Other Locations in Lincoln Park and Jefferson Park are open for other patients.

I saw Dr. Peter Filip, an ENT specialist, and had a great visit. The resident female dr was very…read morenice. She performed 2 tests and was very professional. Dr. Filip is friendly, explained everything to me. Will definitely be back.

I give this appointment a 3 because the x ray tech was awesome, friendly and informative. However,…read morethe receptionist on the 4th floor working on November 8th at 8 am was horrible! I had a 8 am appointment for a x ray. I arrived at 7:59 am to check in and she told me to have seat. Keep in mind, I was the only person waiting.8:30 am rolls around and someone else came in to see the tech as well and was immediately called. so I asked her was there a problem and she asked my name again, did something on the computer and told they would call me shortly! The tech called me and I informed him what time I arrived and he told me that I was put in at 8:34 am!!!! She never admitted she made a mistake! I wasted valuable time because of her incompetence.

Horrible experience. Literally impossible to get into contact with their office. They never pick up…read morethe phone. Never get back to you after leaving a message. I called every day for weeks. I just wanted my test results! Hours after I got my blood drawn I got a call from the doctor. They dropped it and needed me to give another sample the following day. I got charged for both visit lol.

Summary: Super unprofessional office. Do not waste your time. If it seems like there is nice…read moreavailability there is a reason. Visit was ok. Didn't seem like all the tests that are necessary for a primary care appointment for the first time in years were done. However, I just wanted to run some blood tests. Doctor took my blood and urine, and told me I would get results on the web portal in a couple days. After a few days I still hadn't received my results. I tried to call into the office and left a voicemail as instructed since no one was available. I never received a response. It has now been over a month and still no test results. I have: Called multiple days and at all times of day with NO ONE EVER PICKING UP THE FRONT DESK PHONE. Have left multiple voicemails. Have messaged on the online web portal. None of these communications have ever received a response. Do not waste your time. I'm expecting I will still get a bill as my insurance was charged for both the Doctors visit and lab tests.

I'm so thankful that they opened up a Northwestern Medicine in the South Loop! Now I don't have to…read moretravel north anymore to see a doctor! I called on a Thursday afternoon to book an appointment the following Friday. I had no problem getting an appointment! When I arrived for my appointment, it was very pleasing to see such a large and clean waiting room. I was the only one in the waiting room and there were three people waiting to assist me. I arrived 15 minutes early thinking I'd have to fill out some paperwork (despite being a patient already in the Northwestern Memorial hospital network) but there was nothing for me to fill out! It was great! I had barely even taken off my jacket to sit down before they called me in for my appointment. Eventually they will have more doctors and specialists working at this location. I can't wait for that time to come so I can make this my one-stop shop for all my check ups! FYI--if you drive, they will validate so you get first 90 minutes free. This location is very easy to get to from the CTA Roosevelt train and bus stops.

Horrible Treatment and Care at Northwestern!…read more I fell on the ice ironically enough on NWM employee parking driveway. I went to their urgent care and told them my arm and wrist hurts badly. They only X-rayed my elbow said it was fractured and sent me home in a sling and no medication for pain. The next day they called and told me I couldn't see a surgeon until Friday. 4 DAYS LATER! I called Rush Midwest Orthopedics and they saw me the next day. Then I had surgery and they did a great job. Now during PT we discovered that I had a 2ND FRACTURE in the same bone at my wrist. NWM failed to x-ray it in the 1st place. CRAPPY CARE AT NORTHWESTERN