To preface this bad review, the day before the incident I am about to recount, a very helpful employee at this location was kind enough to retrieve a piece of mail I had dropped into the mail slot without a stamp by accident. That is the only reason this review is getting 2 stars instead of 1. I received a notice in my e-mail that a FedEx Smart Post package of mine had arrived at my local USPS office. For those of you that don't know what that is, Smart Post is a package that is handled mostly by FedEx until the final delivery which is done by USPS. By the time the package had arrived at the post office my carrier had already left to do her mail route. I called the 1-800 number for USPS and asked if I could pick up the package that day in person at the local post office or did I have to wait until the following day when it was scheduled to be delivered. I was told that I could pick up the package that day anytime before 5 pm and was given a confirmation number that showed that a request was put in to hold the package for pickup. The customer service rep even said he sent a message to the local office to hold the package for pickup that afternoon.. I don't get off of work until 5 pm but I managed to leave about 30 minutes early and rushed through heavy traffic making it to the post office about 13 minutes before 5 pm. I get up to the counter and the nice lady goes to find my package. She is unable to locate it so she calls for her supervisor. The man goes to pull up the tracking number then returns to tell me to come back tomorrow morning to pickup it up. I tell him that I scheduled a pickup and was told on the phone it was at the location and would be held. Then he gets loud and says "I'm going to tell you a second time come back tomorrow morning and pick up your package I do not have access to it." Then I ask him what he means by he doesn't have access to it? I try to show him the confirmation number I have written down but he refuses to look at it and says "This is the third time I'm telling you come back tomorrow morning. Don't make me get rude!" I am 5'3" and this is a tall stocky black man with a loud deep voice. His tone was hateful and dismissive almost from start to finish. I finally told him that I was not happy about any of this and that it was not what I was told on the phone. He finally said I understand your frustration but it is after 5 and we are closed. And I told him it was before 5 pm when I walked in but he couldn't care less and all he said was "I understand that". I called the 1-800 number again and after waiting the first time for almost 15 minutes and then having to call back when the system hung up on me I got a nice customer service rep who confirmed that my package was indeed at the post office when I went there and there was no reason for them to refuse to give it to me. She stated that hold requests are sent by e-mail and it may take up to 48 hours for a location to read it but even without the hold, the package never left for delivery and was there at the post office so they should have given it to me. I left work early and drove through heavy traffic in the opposite direction of where I live wasting my time and gas for absolutely nothing. But I did file a formal complaint. I am a tax payer and part of my taxes pay postal workers incomes. They have no business getting loud and giving attitudes to customers who are simply and calmly trying to get answers. All I wanted was the service I was promised. He refused to check my confirmation number or even physically attempt to locate the package and would not explain why other than it was 5 pm. But as I stated it only became after 5 pm after waiting for the first customer service person to locate the package and then waiting for him to track it. There were other people behind me who were assisted and I never heard anyone say to them it is 5 pm come back tomorrow. When that location closes they lock the door and anyone who is in before 5 has to be helped. So there was no excuse. I was very calm when I walked in but by the time I left I was furious. I will definitely think twice before I use the USPS again for any of my shipping needs. I have used both UPS and FedEx quite a bit and have never had any issues with their service. But this is the second time in about 2 years that I have had to file a complaint. The first time the postal worker who did my route left a notice for me to pickup my package without even coming to my door. I saw him drive across the street to a convenient store so I walked over to him and gave him back the notice and asked for my package. Turns out he never even loaded it into his car and had no intentions of delivering it that day. I called the 1-800 number for USPS immediately and filed a complaint. They contacted the office and I was assured that before the end of the day another attempt would be made to deliver my package. Around 6:30 that night I finally got it. read more