We spent three nights here while in Hawaii. The entire place was immaculate! Ultra clean!! The…read morehosts were very accommodating. It was extremely quiet at night which made for very good sleep. Those breakfasts were completely OVER THE TOP with locally sourced food. We couldn't ask for better. HIGHLY recommended!!

My husband and I wanted a special place to celebrate our 25th anniversary. I heard only great…read morethings about Kalaekilohana, and thought that would be great for us to put in our album of memories. The breakfasts were sooo good and nourishing, and the dinners! First class allll the way. Kenny and Kilohana are great hosts, so much aloha not only for us, but for everyone around them as well. They keep the "Hawaiian" mana`o (thought) , always apparent in what they do. I love this place!

About the only positive thing I can say is that it's close to Hawaiʻi Volcanoes National Park…read more The issues: - Upon arrival around 5ish PM, there was no one around to greet us. Finally someone was running around and told my travel buddy to look for an envelope in the basket. - The room: Small, kind of musty/moldy kind of vibe. The bed was small and squeaky. You need a key to turn on the electricity. Also, there is no TV! - No potable water in the room. The provided water in the carafe had mold on the lid. - Bathroom: The shampoo, conditioner, and shower gel were all filled about 1/4th of the way. The shower gel wasn't even labeled. Very little counter space for toiletries. - Breakfast: I was expecting something a little more substantial. There were papaya boats and banana bread. - No shoes inside policy. Sorry, I wasn't leaving my shoes outside the room. Rain? Bugs? Heck no! All in all, I didn't see the value for $285 for a single night. This was my first time ever staying at a BnB and I didn't feel like it was very hospitable.

Fell in love with this place. You should stay here to visit the volcanoes. Plenty of space,…read morepeople were very nice.

The Kona Beach Bungalow is a luxurious-ocean front family friendly place located in the heart of…read moreKona, just 20 minutes from the airport. Our host Jill was very helpful, she gave us great recommendations on where to eat and what to do on the island. This place has everything you and your family will need, all you have to do is pack your luggage and buy your tickets. We are definitely looking forward to stay here again. Thanks a lot for everything we had an amazing time.

Absolutely fabulous experience ! We were 17, and had a blast. The property is excellent and the…read moreservice wonderful !

Staff - super friendly and helpful staff throughout the hotel, from the front desk, the parking…read morevalet, bartenders, and housekeeping staff. They have a good team working there. They really make the hotel what it is. Room - we had a standard king room. Great views overlooking Hilo Bay. The room was very clean and comfortable, perhaps the only downside was I couldn't get the air conditioner down far enough because I like my room really cold. The in room coffee was actually pretty good, but you can get better coffee in the morning at the restaurant for free. They give us lots of towels. No complaints about the room.. Food and Drink - we were out and about the whole time so we didn't actually eat any meals at the hotel, but we did have drinks at the lobby bar. The drinks were good and stiff, and the bar had great views of the bay. It's a nice place to unwind after the day.. Parking - we chose self parking, it's cheaper than the valet service. However, the self parking lot is actually across the street from the hotel. It's not a far walk by any means, but the self parking lot itself is basically gravel and can be uneven in spots. At night that parking lot is somewhat poorly lit. If I'm someone who has mobility challenges or balance issues, I would not park there because I think a fall is a possibility. Location - back in the day, Banyan Drive was really a nice hotel district. There are many decent hotels which catered to a lot of local people. Over time many of the hotels there became rundown, and frankly the Grand Naniloa is probably the nicest property in the area. The area around hotel is by no means sketchy, it's quite safe to walk around at night. Ito has an underrated restaurant scene. Lots of good places to eat. Talk to the hotel staff they will tell you where to go. It's about 45 minutes to an hour to drive to the volcano. Closing Thoughts - the hotel is not perfect but it's still pretty good. Some parts of the hotel need some work. The elevators tend to be a little older, I think they could expand their food service options. They really should do something about the self parking lot at some point. Would I stay at there again? Definitely, I stay there because the staff is terrific, and the rooms are clean and comfortable, and if you're visiting Hilo, it's a fine location.

Can I give a zero? The worst hotel experience of my entire…read morelife! It's a motel pretending to be a resort. It's dirty, the pool is a urine bath, there is no beach and the entire building smells. Don't be fooled by the golf course. Another lie. You'll get 3 balls and knee high grass. Stay away! It's truly a horrific experience.

Very comfortable place. We visited Hilo from Kona and didn't want to drive back. So we found this…read moreplace. It didn't have AC but the fans kept us cool. The Mark was very hospitable and got us situated.

Just about everything I said about Wild Ginger Inn, also applies here. In fact, they are so close…read moreas to be within walking distance of each other. The bonus is that the man that runs the show here, John, is incredible! We were doing a backpacking trip at trailhead known for break-ins and John let us store our luggage here while we hiked and camped. When we came back, it was waiting for us in our rooms, I almost never receive service this good anywhere, let alone at a hotel this affordable! John is also one of those rare people you meet in the service industry that isn't just into making quaint small talk for the sake of it. He doesn't robotically recommend things everyone knows about. He really knows every nook and cranny of the island! Everyone else we told about our hiking trips on the island just met us with puzzled looks. John had done those hikes and had useful information to contribute about those hikes. Stuff you couldn't get with just a Google search. I LOVE competent and friendly people that know exactly what they are talking about! So many folks these days just run their mouths in a desperate attempt to make conversation, whether what they are saying is actually useful (or even true). John, if you read this, and ever come to Alaska, look us up, we'd be happy to do the same for you!

Super nice and accommodating! Peaceful serene atmosphere half way between Kona and Hilo. If you're…read moreplanning a visit to Punalu'u Black Sands Beach this is the place to stay!

If I could leave ten stars for this place I would. from the get go, the staff here was wonderful…read moreand so welcoming. You can tell they put so much effort into the little touches and details of the cabin. We stayed in the skylight house, and were greeted every day with fresh fruits and pastries, fresh flowers, and the most dreamy and beautiful setting we have ever seen. Literally cannot recommend this place enough!

Stay here for an amazing experience! My husband booked this place for our honeymoon/vacation and I…read morecannot have been more happy to stay here. Wish we stayed here a little longer to enjoy the hot tub! Our host, Jenny, was very helpful and inviting. She gave us a tour of the grounds and provided some information about Volcano National Park. The sanctuary provides all the amenities you'll ever need: mini fridge, sink, bowls/plates, heater, utensils, TV, DVDs, books, plug ins, coffee maker, coffee grounds/tea, juice, milk, creamer, cream cheese and spreads for the baked goods, soap, dish wash scrub, etc. You name it, they have it. The bed was so comfortable, clean, and relaxing. I enjoyed the outside shower and hot tube! Enjoyed the nature all around us. The only downside was the WiFi connection. We were only able to get 1 bar inside the cottage. Our host was able to reset it in which worked great for awhile but returned to the same bar later that night. If we ever come back to Hawai'i, I would love to stay again!

The grounds here are beautiful. At night the ambiance feels magical. The spa and fitness facilities…read moreare lovely with tons of equipment, saunas, steam room, cold plunge, hot tub, a giant lap pool. The hotel has plenty of pools and restaurants but the chair management at the pool could be improved. It seemed like guests would reserve their chairs early and the chairs were not turned over once they left. We would walk by and see tons of towels showing chairs were claimed but no one in sight. The only pool that you are able to easily get a chair at is the spa fitness center pool. If you want a safe / easy snorkel option, they have a snorkel pond; King's Pond is 1.8-million-gallon carved lava rock aquarium with tropical fish and spotted eagle rays.

My company came here for our President's Club trip, and every detail coordinated by Shannon, the…read moreSpecials Event Manager, made us feel like VIPs! I worked closely with Shannon, Kehkoa, Indah (accounting) and the events team. While the pre-trip communication was a bit challenging due to time zone differences and delays (or lack) in responses, everything ran smoothly from the moment we arrived through the end of the trip. As the event planner for our President's Club trips, I stayed in a staff room and had no complaints! My room was in a prime location next to the pool, close to Ulu, a washer/dryer, the front desk, the beach garden and the amphitheater. While the staff on-site mentioned everything is within a 10-minute walk, I would challenge that as it really depends on your walking pace and tolerance for heat/humidity. Though there are plenty of [pricey] dining options to choose from on-site, it was frustrating fighting for breakfast, as there is only one designated breakfast spot-- Ulu. It didn't matter that I was a party of one or could be a party of 10, the wait times were horrendous no matter the size of your party. BE WARNED: service operates on island time, so either ask for the check upon getting your food or be patient and enjoy the waves and where you're at in the world. Note: There is a trading co in the front of the resort that is a full coffee bar and offers pastries, grab-and-go options, souvenirs, and various knick-knacks you may need. AMENITIES: There are 8 outdoor pools, one being a kids only pool (Keiki Pool) and one being a pond (King's Pond) where you can snorkel for free. If you don't have time to snorkel off-site, this a fun sample of what the Big Island has to offer. There's also a complimentary washer and dryer, complete with detergent and dryer sheets-- perfect for an extended stay and the many pool/beach days. If you ever need anything, your room may already have it. Check the drawer near the coffee machine. I forgot my phone charger at home and found an all-in-one charger in the drawer (at a cost-- $25). Planning these events can be stressful, especially when you're responsible for EVERYTHING. The events team and the front desk staff went above and beyond -- they even extended my check-out time to 8 PM, which was a huge help for me to finish packing my company's marketing materials and shipping them off.

Quaint hotel tucked in a little corner which we appreciated, especially when you are looking to…read morerelax. This may not be a great place for people who are looking for a night life, five star dining, or a busy shopping strip. This hotel is located next to a small road lined up with small restaurants and shops. Personally, we love it. We love it so much we have stayed here twice. Our kids enjoy the easy access from our room to the pool to the beach and back. We appreciate this place for it's simplicity. Our first visit we stayed on a regular floor and felt that some rooms needed a little refresh (although not terrible). Our second visit we stayed in the Marriott Bonvoy floor so the rooms were a little more refreshed (updated). We enjoyed the water refill station, all floors should have one. Staff - Staff has all been helpful and pleasant. Pool staff is the best. Pool - Our favorite place. We spend most of our time here. We love that they give you a wristband now so that it keeps out non-guests. Towels are passed out with a card given at check-in. It's easy and convenient. Pool staff walks around often and takes drink and food orders as needed. Beach chairs are a first come first serve basis, but we've never had an issue finding any. Beach - The convenience of having the beach at your fingertips is unmatched. My kids go from the beach to the pool multiple times a day. The beach is not usually crowded and you can find a spot to lay out a towel. If you would like to rent an umbrella and chair you can visit the rental booth right next to the beach - it is easy and convenient. If you are a hotel guest, you get one free rental (I don't remember the length) during your stay. This is a great snorkeling spot too and you can also rent a paddle board. We usually bring our own snorkeling gear, but renting is available too. Our kids are older and chose to snorkel near the port, but be aware the current/waves are stronger there. I would NOT recommend it for young kids, especially not without a vest. Food - We never ate at the restaurant. We grabbed coffee and breakfast from the coffee shop downstairs. It's pricey, but not bad considering the convenience. We also chose to walk across the street to eat breakfast and lunch. For dinner, we usually took a stroll down the main road to find a place to eat. There are PLENTY of options. Snow cone hours are odd at times, but if it's closed there is a great place across the street as a secondary option. There is an ABC store right next to the hotel. We opted to buy alcohol and snacks to keep in our room in our mini fridge. ___________________________________ MY CON: Sigh.... Our 2nd stay was during the TSUNAMI WARNING on July 29, 2025 - we didn't have a rental car until the next day so we had to rely on the hotel to relocate us to the local high school. It was also my child's birthday so we spent it evacuated. A lot of the guest who didn't have a car had to leave to the high school with no food and no water. We grabbed what we could and lined up for the bus. The ABC closed once the sirens went off, so we were left with no food. We were given NO instructions, we were only told to get on the bus and go. We had only ate breakfast and you can't imagine how hungry we were. No one had a car. No Ubers available. No restaurants open. We were lucky enough to find a worker who was kind enough to take my husband and another dad to a gas station to grab some items for our kids to eat. Yay to gas station sandwiches and Powerades. Once the emergency was cleared (10 hours later), we were allowed to come back to our hotel. Staff welcomed us back with a water bottle and a bag of chips (sigh). I was so annoyed by this gesture. I cannot explain why, because I shouldn't be - but I was. I am grateful and thankful that our family was safe. I am glad that we had the option to be bussed to the evacuation center. HOWEVER, in the future - staff should have an emergency plan in place to share with guest. There needs to be a form of communication for guest to receive updates. We were left with NO information, just dumped off. It was a very scary experience for us and having more details would have helped.

Bedbugs! My mother got bedbugs from this establishment after staying for multiple days. And she…read morecalled the hotel and nothing has been done. Terrible! Avoid at all costs! UPDATE:it's a week later now and still no call from the manager even though a call was promised earlier. They don't give a shit about their customers. Clearly. Actions speak louder than words.

Perfect location near Volcano National Park and a beautiful black sand beach with sea turtles! The…read moregrounds are stunning and very well-kept. While other day trips require a bit of planning, there's plenty to do close by. The only downside was the AC--I'm happy to pay for it, but it just couldn't keep up during the hottest parts of the day.

We really appreciated how clean the place was and well appointed. However, if you are only…read morevisiting Kona for a couple days and want to do a water tour, you may want to choose elsewhere as the location is about 1 hr 45 minute drive back to Kona. It is closer to the volcano and black sand beach but not much else. The biggest issue is the noise level inside. The walls are very thin and you hear nearly everything; not so much talking but footsteps and moving about. Although we might have heard snoring last night. There are also bugs that somehow get in randomly. I noticed more the next day and ants on the counter even though there was no food. Also, there is no air conditioning unless you want to pay an additional fee. Be aware the phone number listed is incorrect. I tried calling several times as we were going to be late checking in due to a tour in Kona. I googled the Sea Mountain, looked at my reservation and every number I tried led to an error message. I finally found a good number and spoke to a nice younger man who advised me what to do upon arrival. I had also emailed and messaged out of desperation without response. Good thing I found that good number. The next day we checked in at the office and spoke to an older woman who wasn't friendly and didn't seem that knowledgeable as to the sights and timing of things. Overall, it was clean and nice but probably wouldn't stay again.