My experience with WSECU was extremely disappointing. I contacted the credit union seeking basic…read moreinformation regarding a loan account and was assisted by Julie. Unfortunately, I found her demeanor to be rude, condescending, and unprofessional. Rather than providing assistance or directing me to someone who could help, I felt as though I was being interrogated about why I needed the information. The tone of the conversation was dismissive and lacked the courtesy and respect that customers deserve. Customer service should be built on professionalism, patience, and respect. Even when information cannot be provided, there is a respectful way to communicate that to customers. Based on this experience, I was left feeling frustrated and undervalued. I hope management reviews customer service standards and provides additional training to ensure future customers are treated with dignity and respect.

We really appreciate WSECU. We were called by the credit union's fraud dept who asked if we'd made…read morea charge of $270(we hadn't). Immediately they blocked our card and sent new ones. The next day the money was back in our account and today we received written confirmation. We LOVE WSECU We've been with them since they opened their doors and we will never leave. If you need a new financial institution choose WSECU, you won't regret it.

Went to bank to pull out money and as always it's always complicated. This is the third time I have…read morestopped in a location because we never use this account. This is also the third time at a drive up window they want to update my information. So toxic we would close this account however they make that also very hard. My son who is in the navy and I have to both be at the same location. What a joke.

I would give them zero stars if that was possible. DO NOT open an account with them. I'll be…read moreclosing my account in favor of BECU exclusively. These people and their computers should kill themselves. The greed, laziness, disorganization and ostentatious 'we don't care' is disgusting. This goes for most corporate banks. But US Bank has caused me more headache in one month than any other bank in my 33 years on this planet. Again DO NOT open an account with these institutions. You know about 5 day holds which includes holidays? Yeah, well apparently their fucking computers get holidays too. FUCK THEM.

Not the banking of yesterday. No self serve desks for filling out slips, log lines at the counter…read moreand at the Banker desks. Has a cold feel to the lobby that is not inviting or conducive to wanting to bank there. Before I left Hawaii, all the banks were renovating their branches to be more 'cafe' like, warm, and inviting. Perhaps WA didn't get the memo!?

Senior banker helped myself and an older couple through a wire transfer and we dont bank there…read more Excellent customer service! Thank you very much

We have been member for around 8 years. I think it's the best service around, always Friendly,…read moreProfessional, and outstanding Service . We moved to Tennessee 3 years ago but have kept our accounts open that's how good they are. Wish they were here The August's

I had a rough experience while working with Lacey Crossroads TwinStar branch to pay off a boat…read moreloan. On 5/5/22 I went to the aforementioned branch to pay off my boat loan as I had a seller lined up. The teller handed me a paper with my printed outstanding balance. I wrote the check and the teller stated I should receive my title in a couple of weeks. I waited until 5/26/22 for the title but called Customer Support since I hadn't received the title yet. The customer support agent informed that the loan is had an outstanding balance of remaining on the loan. The CS agent informed me that I have an option to get an Affidavit in Lieu of Title if I needed to sell the boat but the fasted option was to go back to the bank, pay off the remaining balance and request the Affidavit. I returned to the branch on 5/26/22 and went back to the teller that helped me on 5/5/22. I informed him that the loan was still active and I had an outstanding balance. I paid off the remainder of the balance and asked the teller what happened. The teller didn't know exactly what happened and apologized. The frustrating part of this transaction is the sale did not go through as I was waiting for the title. The teller did not give me the option of the Affidavit during the first visit. Gave me the wrong payoff amount and sent me on my way thinking I paid my loan off. I expect more from this branch after paying off a five figure outstanding balance. This experience was a huge waste of time and for that I won't do business again with TwinStar.

Everyone at this branch provides excellent service. Very friendly, accurate, convenient hours and…read moreinvolved in the community. Excellent!

From the owner: Olympia Federal Savings is a local financial institution with a proven commitment to the…read morecommunities we serve. We are knowledgeable and dedicated to providing personalized competitive financial services that will consistently exceed our customers' expectations. Our 8 Branch Locations: Downtown Olympia 421 Capitol Way S Olympia, WA 98501 (360) 754-3400 West Olympia 2420 Harrison Ave NW Olympia, WA 98502 (360) 754-3430 Belfair 24081 NE State Route 3 Belfair, WA 98528 (360) 275-6001 Lacey 4310 6th Ave SE Lacey, WA 98503 (360) 459-1156 Tumwater 303 Cleveland Ave SE Tumwater, WA 98501 (360) 754-9520 Yelm Highway 4860 Yelm Hwy SE Lacey, WA 98503 (360) 456-3470 Hawks Prairie 8300 Quinault Dr NE Lacey, WA 98516 (360) 493-1800 Yelm 907 Yelm Ave W Yelm, WA 98597 (360) 400-2100

I love BECU but truly wish there was a location within the city of Olympia and or Tumwater,. I know…read moreI can go to ATMs and WSECU etc. But some transactions have to be done at a BECU ATM. We are the capital city. I understand there's the branch on Marvin Road. But I don't live in that direction.

The front desk/greeter needs some customer service training. This is the second time I've…read moreexperienced unfriendly service. It's not that hard and it won't cost you to be nice or not rude. I'd like to see this branch return to a more welcoming service model. Currently, the greeting process feels dismissive; I was directed to a kiosk before being asked why I was visiting. Transitioning to a 'greeting first, kiosk second' workflow would make the experience feel much more professional and member-focused.

Go visit Miss Tatiana Turner! She is ALWAYS the most helpful, kindest and personable person I've…read moreworked with. I've been in for lost cards, opening new accounts and investment questions plus other miscellaneous questions and every single time I have had no question un-answered or problems un-solved.

Terrible customer service my paycheck deposited and they wouldn't allow me to withdraw any money…read morewhen I ask why the first teller said he didn't have time to make the call for me but to sit in the lobby. I then approached the person that was supposed to make the call for me. She acted as if I was a burden when I asked Amanda the manager what I need to do. She said she was the only teller mind you no one else was in the line and that it wasn't gonna be able to help me. She then stared at me awkwardly in silence until I asked her should I just leave since she can't help me she shrugged her shoulders so I have left. Not a great first impression in Wells Fargo.

My daughter needed a couple of documents notarized and opened a new account. Jacinto did an…read moreoutstanding job! Very knowledgeable, explained everything thoroughly and in a very organized manner.

I e been with NFCU for 24 years and they are the best! They…read morehave not come close to failing me yet!

They are terrible i put a stop payment oct 11 after I lost my job and called every 3 months too…read moremake sure it didnt go thru well they waited 3 months dec 30 too be exact bounced my account they ran the hold stuff thru .twice then charged me overdraft fees in top of it .I walked into bank showed my proof they treated me like a harden criminal reported them too bbb and another company then talked too a lawyer .if there was a issue why wait 3 months then ruin my life .and customer serve on the phone is nasty too .oh they refused too close account or stop any more stuff from going thru as well I honestly am sick plan sick

No customer service by phone. Employee Isaac was snippy and condescending. No return calls. No…read morefollow-up. Very bad experience with the Lacey branch of Key Bank. No accountability. Should be shut down. They did not earn the one star I was required to give for this review. I called the branch a month ago, spoke to a lady who was going to follow-up and give me a return call. She never called back. They have been holding my funds from an account they closed. The 800 number for Key Bank customer service advised me to work directly with the Lacey branch on an account issue I was having. Yesterday, I called the branch again and spoke to Isaac who informed me they cannot discuss my bank account over the phone. This is the direct phone number for customer service at the Lacey branch of Key Bank and they can't discuss my account... this is their only job! I called the 800 number back and they are working on my concern which has now been ongoing for almost two months. The customer service team at the 800 number now has to be the middleman between me and the branch to resolve my issue. I have no confidence in this location and they are tarnishing the brand of Key Bank as a whole. Sad.