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    Southcoast Physicians Group Urgent Care

    2.4 (10 reviews)
    Open 9:00 am - 5:00 pm

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    Health Express

    Health Express

    2.5(17 reviews)
    16.3 mi

    While I understand that the quality of health care has steadily declined in the United States in my…read morelifetime and I have adjusted my expectations accordingly, I have now had several experiences at this particular Health Express in Kingston that needs to be addressed: 1. Office staff (one woman in particular) are clearly unhappy with their jobs. If you don't want to (or don't like) working with the public (especially when you are seeing patients who are ill, stressed, in pain etc) you should find other employment. Being told that you cannot help because the office is "closing in 20 minutes" (when that guidance isn't posted in your facility or website or social media) is just poor management. The inability to demonstrate ANY basic human compassion to a parent when there are children (in pain) involved is a clear indicator that front desk staff needs training. Processing insurance, waiting for a debit card to go through, etc should come second to treating a child first and foremost. Do better. 2. Having multiple signs posted about patients tone, attitudes, voice volume and other behavioral guidelines around your check-in desk is condescending, elevates tension from the first moment of interaction and doesn't actually fix any internal issues. Spend some time training your front desk representative in understanding that medical intake means that people will be in pain, disoriented, frightened or anxious. This means that the person doing the check in (whose main concern seems to be insurance and payment) should also be prepared to be more patient and understanding. YOU set the tone- again, do better. Seeing multiple signs posted about patient behavior around the desk actually a MAJOR red flag to patients that staff is untrained/ill-equipped to handle the diverse needs of patients seeking medical attention. 3. Our nurse spoke too quickly about treatment which made me ask her to repeat herself several times, and then I needed to write it down and have her confirm I understood dosages of medication and next steps. This was very basic and she was clearly irritated and unwilling to fully help. Because it was almost "closing time"? Again, taking frustration out on patients is unnecessary. My expectations were low, but even this was shocking. I avoid these places as much as possible as a general rule, as the alternative is the ER ($$$), but this one is especially nasty. Avoid if you can- especially as a parent or older person.

    I have been having trouble breathing and I asthmatic. I went to urgent care to hopefully get…read moreawnser. I waiting almost an hour inside the room waiting with a mask on and I already can't breathe. finally they show up and test me for COVID and flu? what about rsv or bronchitis nope. The xr ray tech was the biggest B word I have met. Im having trouble breathing and she yells at me cause I walked past the room or when she told me to turn and I did she got mad cause she wanted me to turn the other way. Finally get back to my room wait another 30 minutes just for doctor matt to walk in and tell me i have no idea whats going on but here's prednisone. My inhaler are not working Im still having trouble breathing and now I am left with going to the emergency room. Never ever ever go here

    Southcoast Physicians Group Urgent Care - urgent_care - Updated June 2026

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