Two bad customer service experiences Will take our business…read moreelsewhere ; employees literally sitting around at Dayton branch and didn't want to help us

The Grinchs who stole Christmas. Things have been pretty tight this year personally for us. Had a…read moreaccount fall into the negative totally my fault but not cool they sweep my son's account clean leaving him a negative balance. He's 4hrs away from home attending college with no funds to put gas in his car, buy food.... nothing!!! No call from TVFCU. I go by a branch and they can't help, they send me on my way with the promise of a call from management which never happened.

Such a great organization- great staff and great support. Both for farmers, and land owners.read more

So glad I moved my accounts to Bank of Cleveland. Everyone is always super nice and it's always…read morethe same tellers. This tells me that not only are they good to their customers but also good to their employees.

A real community bank. The building and interior is full of history. I really like the bank for…read morebeing a smaller community based bank without so many surprise fees. Free checking!

This is the nicest bank I've ever done business with. The people here are so friendly and…read moreaccommodating. This must be what working with a local bank once was like back in the old days. This location is new and clean. They're surprisingly high tech for a small local bank. I can't think of anything the big banks offer than Athens Federal doesn't offer. Maybe a dedicated iPhone app, but I hear they're almost done making their own. Online banking works. Any problems I've had have been dealt with quickly and by a real human being. I don't feel like just a number at this bank.

Been using Athens Federal in Madisonville for ten years. Far better than other banks I've tried…read morearound Monroe County. I rate them 5 stars.

I sold my house. I had to deposit a big check. Chose regions. I asked them to withdraw $50000. Cash…read moreout on a certain day. They said no problem. I came there on that day. They didn't know anything about it. In fact, even embarrassed me in front of the line in front of all the tellers, rather than take me to a private room and in fact, it didn't have the 50K they only had 20K.. This is not a bank that cares ir know what they're doing..They embarrass you.. They're very discriminatory ..very Lazy and rude..I'm taking my money out. Going someplace's that cares.. Athens, is not...A friendly city when you've got idiots that work at banks that hold your money for ransom. Give you the third degree just to try to take it out like it's theirs.

This is the WORST bank we have EVER done business with. The employees stand around talking and…read morejoking amongst themselves, but never answer the ringing telephone! They have our money, but will not answer a telephone to help any of their customers with any financial question from their CUSTOMERS. My husband and I were buying a new home, and needed to wire funds for a down payment. REGIONS insists that we have to present at a regions branch in order to send a wire, but there were NO regions banks in the entire state. They expected us to drive 7 hours to the nearest branch in order to do a wire transfer that would only take 15 minutes or less. They are NOT CUSTOMER FRIENDLY. We couldn't WAIT to come back and withdraw every penny from this institution that has ZERO customer service. Thankful that our new state has NO REGIONS BANKS! Our new bank is all about it's customers, just the way it SHOULD be.

It's probably the best bank in Athens. Honestly the only negative I have is that they don't…read moreservice their home loans in house, other than that it's a great bank. They have good hours, good tellers and are very focused on customer service. It seems like they are opening allot more of them around our area so it's getting easier to find South East ATM's. If you don't have a bank or are dissatisfied with yours, check'em out.

From the owner: Founded in 2002, SouthEast Bank & Trust Bank is a locally owned and operated bank that offers a…read morerange of personal and commercial financial products and services. The bank provides savings, checking and money market accounts. It also offers products, such as certificates of deposit and individual retirement accounts. SouthEast Bank & Trust Bank provides personal, automobile, home equity and installment loan options. The bank also offers mortgage services. It provides online and phone banking services. SouthEast Bank & Trust Bank is a member of the Federal Deposit Insurance Corporation. It works with a team of more than staff 75 members. With a location in Athens, Tenn., SouthEast Bank & Trust maintains additionally offices in Cleveland, Dayton, Decatur, Spring City and Ten Mile, Tenn.

Had to make a deposit this morning and sign up for online banking and Wanda Chandler at the…read moreHarrogate branch was very friendly and very helpful. Thank you for great customer service.

From the owner: Since 1894 we have loved our communities, our customers and our FCB teams! We are passionate about…read moregiving the best banking experience possible to our customers and the communities we serve. As a locally owned bank, family is the core of who we are...our customers are part of our family. Our promise is to give you the best we can and serve you with passion and positivity.

Any negative reviews of this bank must be from embarrassed competitors. I have banked with this…read morebank going on fifteen years and have never had anything but the friendliest, most professional service from these folks. I switched among several of the "major" banks and was never satisfied with their "service". These folks make you feel at home! Their service and services are at the top of the list!

I have been banking with First bank for 5 years now and whenever I had a problem with my account…read morethey ALWAYS bend over backward to help and fix whatever it is even when it's my fault!!! I have banked with many of the big banks and never had this type of constant service. April the branch manager and her team go above and beyond eveytime.

Will probably move this after we move to TN. Coming from OR and a credit union. I've checked this…read moreout and you pay much more on savings etc. accounts. I am looking forward to working with you.

The employees here are so helpful. I also have an account at…read morea credit union. The difference in my experience between the two is like night and day. Calling the credit union involves going through a phone tree, and waiting on hold while listening to a recorded message telling me that my call is very important to them. When I opened my account at the Lenoir City bank they told me call the branch if I had any questions. I recently had a question, called the bank, and the phone was answered immediately by a person who question. Someone else overhearing my phone call couldn't believe that I'd called my bank and already had an answer. He remarked he'd still be dealing with the phone tree at his bank. I use banking app for here and the credit Union. The credit Union's bill pay app is harder to use and I'm unable to access it sometimes. Region's app is easier to use and checks I deposit online are available to use sooner than when I use the credit Union.