Amazing trip to the Maldives!!! Accommodations A+++ Host Q…read morewas awesome. My husband was very impressed with this trip and he met some guys that he had a lot in common with. Money well spent. Looking forward to more trips with this group.

Paris 2024. A trip I will never forget. As a first-time traveler with Travel Divas to Paris, I was…read moreimpressed by their professionalism and sense of fun. I saw the Parisian sites that I had always wanted to see -- the Eiffel Tower, the Louvre, the Palace of Versailles, the Moulin Rouge, and more!

I am writing this review to warn future customers against using Vacation Express. Due to…read morecircumstances beyond our control, our journey began with significant travel disruptions. Our original flights from Dallas to Houston were delayed multiple times, ultimately resulting in a cancellation for the evening because the airline was unable to secure the required flight attendants. Immediately after the cancellation, I contacted Vacation Express to notify their team and request assistance. I specifically asked that our airport transportation be rescheduled and inquired about compensation for the missed night, as we had already paid for accommodations we could not use. I was assured that these matters would be handled and that a review for a partial refund would be initiated. However, during this process, our entire reservation appears to have been mistakenly canceled/mishandled in their system. When we checked our Hilton reservation via the app, it was no longer visible. Upon contacting Vacation Express again, I was reassured that our booking was still active and that everything was in order. Unfortunately, this was not the case. Upon arrival in Cancun, we discovered that our transportation provider (Nexus) had no record of our transfer. Despite being told by Vacation Express that the arrangements had been communicated, Nexus representatives confirmed they had received no such update. We were left waiting for approximately one hour before transportation was reluctantly arranged due to the situation. Upon arrival at the Hilton Mar Caribe, we encountered an even more serious issue: the hotel thought we were a no show, and had no room for us. We were told that we did have a reservation, but this was clearly not the case, and they were trying to cover themselves. While I appreciate them accommodating us, I do not appreciate or accept being lied to. Clearly, something happened with the reservation or the room would have been ready or at least near ready. I again contacted Vacation Express and was told I would receive a return call; however, that call never came. As a result, my family waited over three hours before a room could be secured. Our family paid a lot of money for this trip only to be disappointed time and time again. These ongoing issues indicate a clear breakdown in communication between Vacation Express, Nexus, and the Hilton Mar Caribe. Additionally, due to these disruptions and the initial cancellation error, we missed our scheduled excursion to Chichen Itza. The first two days of what was meant to be a relaxing, all-inclusive vacation were instead stressful, disorganized, and far below the standard we expected when booking through this company. Upon returning home, we worked with all 3 companies, and none of them granted us a refund for any portion of the trip.

Be AWARE!!!! Terrible customer service. Won't release travel credits back to airlines if partially…read moreused to rebook a flight. Just tell you it's policy. Have to rebook with them. Can't make changes or there are fees. Just poor way to run a business. Don't use.

Listening to customers and as they specifically tell the agents what they want for and from this…read moretrip. Then make the necessary adjustments after they screw up. Sorry doesn't change or help

NO! They are priced higher than going direct. Then, they charge a cancellation fee if you want to…read morego with the cruise line directly for a better rate.

Listen Carefully. After using Neal's company to book our trips in the past, we went instead with a…read moreneighbor this year who works at Century Travel, and ended up -running back- to Neal to fix our reservations to Hawaii. He did so kindly. Neal is -fast-, courteous, and understand the needs, standards and budget of his clients. Speed is key when trying to book flights. The guy we left dragged his feet, and ticket costs skyrocketed by 1k for first class. If you're a frequent flier like me (Platinum on Delta) here's the value added to using Neal. -the headache of booking, and getting best rooms etc, is his. -at MOST, you pay the same amount as if you booked the trip yourself, but you get more in upgrades, room selection, perks, and of course personalized service. -on anniversaries, he's had everything from chocolates to champagne waiting in the room. We learned the hard way. Use Neal.

My parents referred Neal to my fiance and I when booking our honeymoon, and we couldn't be happier…read morewith their referral. When planning a wedding, not everything goes perfectly and this includes the honeymoon. We recently discovered, without notice or warning, that American Airlines had cancelled our flight out of Grenada to Miami. If it wouldn't have been for Neal and his attention to detail, we could have been stuck between a rock and a hard place with limited return options. Since Neal caught the mishap early, he was able to use his expertise to find alternate options and now we will be staying an extra night in Grenada at the same resort for FREE (as well as a resort credit) while carrying over our prearranged travel plans to the following day. We have never met Neal face to face because of our location differences (he's in Atlanta and we reside in Cincinnati) but his professionalism allows him to set up the perfect vacation for all of his customers no matter where they are located. I would highly recommend working with Neal no matter where you reside or what type of travel you are planning if you want it done perfectly. If we would have gone with one of the travel sites, there is not a doubt in my mind that we would have been out of luck with due to the airline's mishap. My fiance and I thank you Neal and we look forward to experiencing our wonderful honeymoon in Grenada!

Parking is the only downside to this! Lol My appointment was extremely helpful and needed! I…read morecompleted all my required paperwork and suppprting documentations. When you approached the door from the line of attendance, they ask to see your appointment confirmation. I was literally in and out of this place in 26 mins and was asked to come back on the next business day to retrieve my new passpoprt! Going through the metal detector was a breeze as well. Of course, I had to pay extra for it being expedited it. Just needed it sooner than later! Thanks to the amazing staff! Simple and straight to the point!

There are three steps to the process: 1. You have to go…read moreo-line and request an appointment. You have to be so close to departure that, if you submit the application on line, you won't get the new ppt in time for the trip. Four stars. The website could have gien more info. 2. Step 2 is applying in person. The appointments are very early in the morning. Mine was for 6:45 am. I got there at 6:30 and they let me in early. Crowd control was pretty smooth. The people I talked to at the window in the lobby and two different windows on the 10th floor were quick, efficient and very professional. Five stars! 3. Step 3 is picking up the new passport. Apparently all the applications submitted in the mornng are processed and returned between 11:00 and 11:30 am. People were already in line when I arrived at 10:30. The guard was shouting instructions like a hall monitor in elementary school. They admit people to the building starting at 11:00 in batches of five. On the 10th floor you get a number like at the DMV and wait in a lobby to be called to a window. They hand them out as the passports are actually printed, not in the order of the numbered ticket they give you. 50 people who came in after me received their passports before I did. Go figure. That said, I had my new ppt and was out the door by 11:30. Four stars. BTW there is metered street parking a few blocks away on Elllis Street, John Wesley Dobbs Ave. (by the GSU law school) and on Peachrtree Center Ave.

Condor Tours and Travel took great care of us and helped us experience an exceptional honeymoon at…read moreSandals Emerald Bay in the Bahamas. We had to change our wedding and honeymoon date after booking and they were able to help us change our booking workout extra out of pocket expense. We were so prepared and enjoyed every minute of our trip. Will definitely be booking future trips through them. It was literally hassle free.

From the owner: Specialty: Custom adventure and luxury travel worldwide. Cruising - ocean, river, expedition,…read moresmall yacht. Custom wholesale to Central and South America and South Africa. Destination wedding, honeymoons, group travel.

We used Rockett Getaways to plan our trip to an all-inclusive resort in Mexico and again to help…read morewith our trip to the UK. Both experiences were no less than stellar. LuAnne and then Anna took great care and consideration to help plan two special trips, especially Anna with the UK trip. We easily stayed within budget and experienced some of the most incredible sights of the commonwealth. It was made even easier with an app they provided that contained everything we needed. Anna worked around some specifics we had in mind, was thoughtful and responsive, and even helped to facilitate some refunds we had coming our way. We'll be using Rockett Getaways for every big trip we take in the future. 11/10 - highly recommend.

In April we contacted LuAnn Rockett to plan a 2-week trip for us in late September to…read moreBudapest/Prague. Rockett made all transportation, transfer, and hotel reservations, added a couple of tours, and we explored independently beyond that. This was not a budget trip. Our hotels were very nice, truly 5-star in most ways. Locations in both cities were away from the historic centers, but we're public transit savvy, so it was fine... Anna Potter of Rockett planned an incredible Budapest History Tour for us on our last day there -- it was the highlight of our vacation, Anna is Great ! We really loved both cities! Regarding our transportation, it was adequate, but a recurring hassle... Rockett somehow booked 3 different reservations, on 2 code-sharing airlines. We discovered this after our deposit, not before. A month prior to our departure, Rockett provided tickets on one airline, while the actual flights were on the other. This resulted in the loss of expensive seat upgrades (not refunded) and an inability to check-in online for any of our flights. Rockett blamed the airline(s) for all of this, but she chose the airlines, made all the reservations, and issued the tickets.. Also, we got stranded in Budapest, because our pre-paid transfer from hotel to train station didn't show up. Transportation was an expensive disappointment, and we never got much of an explanation, just casting blame about. I wish there were a 2 1/2 star rating. I came home feeling a bit taken advantage of, due to my lack of experience. I would highly recommend Anna Potter for personal tours, because of the effort she expended for us, but I would not recommend Rockett for your transportation needs ..

I've used GAV for several years now and found them to be trustworthy. I've gone to the caribbean,…read moreHawaii, Cuba, and several places in the US based on recommendations from the travel agent. Payment plans are accepted and they work with cruise companies and several major airlines.

I booked a family cruise through this travel agency and my experience was everything and more! My…read moretravel agent was friendly and knowledgeable. She gave me so many great recommendations about the different cruise lines and destinations. My travel agent handled everything for me! From payments, making sure we had the best rooms, she even booked our plane tickets as well. All we had to do (Literally) was just show up! And she did all of that while making sure we had the best rates possible. This has been by far the easiest vacation I've ever booked. My family and I didn't have to worry about anything. The hardest part about this vacation was choosing the destination lol. GAV is the only travel agency I will be booking with from now on. Definitely a hidden gem.

I have traveled with the guidance and advice of Kathy for greater than 15 years. She has provided…read moreconnections and accommodations that I never would have found and her extra efforts have made every trip a success. With her years of travel agency experience, she researches the best prices and flights and is aware of problematic schedules to avoid. I have never been disappointed. Dianne T., Florida

Best travel agency around! I have been working with Dan for the last couple of years, and his…read moreattention to details is impeccable. Travelling can be so stressful, but Dan makes it a breeze. Cannot recommend enough - I would give 10 stars if I could :)

I reached out to Gone traveling to plan my trip in Italy and I have to say they went beyond my…read moreexpectations!! Everything was planned in the details and we had a blast! Definitely I loved to just have to pack my luggage and don't have to worry about anything else during a trip. Even being Italian it was so nice to actually don't have to plan step by step every second of my trip! Can't wait to plan my next trip with them! Thank you ladies!!!

Thank you so much Gone Traveling for planning our trip to Cancun; it was such an awesome…read moreexperience! We snorkeled in the sea, floated down an underground river, and swam with dolphins. I'm a sucker for archeology, so my favorite was touring the Mayan ruins in the area. Our tour guide in Chichen Itza was so friendly and knowledgeable; such a great experience! I'll definitely ask you to plan my next vacation.