This company is not interested in repairing any unit by replacing parts. If you need refrigerant…read moreadded they will charge you $96.00 for service call plus how many pounds they fill. If you need a part, they tell you they can't get the parts for 2 or more months. However, they will put a new system in for thousands of dollars in no time flat. If you call for information they say we will call you back, but never return your call. Don't waste your time on these people.

From the owner: Serving Oxford since 1950, we are the area's expert residential and commercial air conditioning,…read moreheating and commercial kitchen company. We sell quality Trane HVAC and indoor air quality products and service & repair all brands 7/24. We are a TVA Quality Contractor, NATE certified and have been named the Best HVAC Contractor of Oxford since 2003 . Call us for installation, maintenance, service or repair of your comfort system. Our products include Air Conditioners, Heat Pumps, Fan Coils, Gas Furnaces, Boilers, Packaged Units, Hybrid Systems, Geothermal Systems, Duct Free Mini-Splits, Unit Heaters, Thermostats, Zoning Controls, Air Cleaners, Humidifiers, Ventilators, UV Lights, CO Detectors, Hot Water Heaters, Standby Power Generators, Commercial Kitchen and Refrigeration Equipment. In addition to sales, our services include Installation, Upgrades, Replacements, Scheduled Maintenance, Repair including 24 hour Emergency Service, Commercial Refrigeration, and Sheet Metal.

B & L Heating & Air LLC was contracted through my Home warranty company. When they serviced the…read morefirst unit, it went well. Joe was informative and even showed me how to jerry-rig the system while we waited for the motherboard to arrive to be replaced. A few days after the second unit fails. I placed another service request through my provider. The same tech, Joe, comes out. Checks the unit in the attic. He goes outside to check the unit. Comes back and says it's the capacitor and he swapped it out for a new one. The unit started up but a few hours later it stopped. I called B & L Heating & Air LLC and asked to send Joe back out to check the system. Whoever I spoke to mentioned to me that I should go to the attic and check the front cover. It might not have been placed back on properly. The cover wasn't placed on properly. I fixed it. Since the last service on 7/31/23, in which Joe changed the capacitor the unit has not cooled to property correctly. The thermostat reads 72-73 but the bottom floor temperature registers at 80 like it has last few weeks. This morning, 8/24/23, I called B & L Heating & Air LLC directly to see if they could send Joe out again to check the system. LANCE answered the call. Not sure if he's the owner, a manager, or a tech. Regardless, shame on him for handling the call the way he did. I explained to him everything and I heard him say "You have a Freon leak" to which I responded, "No, I don't have a freon leak", and "That's not what Joe told me the issue was". He then proceeds to tell me to "SHUTUP so that he can explain to me". He had stated that he said, "You may have a freon leak". That's not what I heard. When he told me to SHUT UP, I literally just laughed out loud. And then he told me to stop talking and proceeded with "Freon is a gas", to which I stopped him and said I know what freon is sir, I just want another tech to service tech. His response was, find yourself another contractor. He doesn't deal with attitudes. Horrible.

If I could give them no stars I would. Have worked on unit six times for the same thing. Not only…read moreare they not fixing the problem they waste your time about appointments. They say they are coming and don't, they say they showed up for an appointment and didn't. I expressed when calling that there was an emergency because people in the house has asthma and that didn't matter to them. They have been out five times for the AC unit and once for the heat and couldn't fix to where it would work for more than a few weeks. I called a company and they came right away and not only fixed the problem but gave me valuable instructions on what to do to next time it goes out. Don't use B and L if you don't want to burn up in the summer time and freeze in the winter. Horrible customer service and horrible work ethics. I canceled the appointment because you wanted me to wait another 7 hours for an emergency and the company that I called was coming in 30 mins. I have cameras and a very loud door bell. Yes, you came out, but how does that help me when you don't ring the doorbell or knock on the door or even call, since this is clearly an emergency. Why are there similar bad reviews on your company? Bad business, especially when it's a problem that you have worked on six different times. I don't want anybody to waste there time dealing with your company, especially if it a life and death situation and this is why I'm posting this.