Awesome customer service at this PVB location! The tellers and managers are friendly and very…read morehelpful.

From the owner: Central Bank is a privately held $11.6 billion bank holding-company headquartered in Jefferson…read moreCity, Missouri. The Central Bank family includes 12 regional banks, Central Trust and Investment Company, Central Mortgage Company, and Central Technology Services. We specialize in community banking, focusing on delivering leading-edge technology with a network of more than 140 branches operating in Missouri, Kansas, Illinois, and Oklahoma; and more than 22,000 ATMs nationwide.

This is the friendliest bank that I have ever been to. Every time I enter the building I'm greeted…read morewith a smile. They always remember me. On Fridays they each take turns making homemade treats. Today it was carrot cake...yum. I love the small town feel. I guess technically it is still a small town. That's why I live here. Close to the big city and bright lights with that Home town atmosphere. Can't speak for all Citizen bank and Trust branches, but the Smithville branch and everyone who works there is the bomb.

I would not recommend this bank location. If you want to get a preview of the customer service,…read moredrive through the drive-thru and see how long it takes to get out on the road again. (You will note that the furthest lane is used as a parking lot for bank employees - odd.)

As far as credit unions go, this one has been wonderful so far. Banking with them for a few years…read morenow after moving here from out of state. Was surprised there are only banks around. We have to drive from more rural to come here. But the bank we tried first in our town was very difficult to work with and wanted to charge money. My only complaint is I have had issues with the outside atm machines. particularly the digital screens do not always work properly. with no real buttons to press its up to the computer not glitching or getting overheated in summer. but they have complimentary coffee and cookies inside. there is a change machine for members to use cost free. They have numerous bank professionals to help with more complicated matters on any given day. staff is always helpful and professional.

I apparently came to this location on the busiest Saturday of the year, because there was a line to…read morethe door of people waiting to be helped. They were clearly not prepared for the amount of people they had coming in, but they all handled it very well everyone was in a good mood and apologized for the long wait times. Even though the line was super long I got in and out of there within about 20 minutes.

Absolutely the worst customer service experience ever. I am a disabled person that was trying to…read moreexchange money for my business due to issues with my courier. The teller, Gayle treated me like a second class citizen. I have family that has worked for Dickinson Financial for over 30 years. They will be embarrassed by this experience.

Competitive rates, friendly tellers and a great location. My hometown bank for 10 years!read more

Started strong but as someone else mentioned their fraud protection is awful. Last week I called…read moreand reported the fraud. Went to a branch, got a new card, and within 48 hours the same "Metapay" fraud was making 11 withdrawals. Called fraud department and was told to call the vendor and ask them what to do". Really? Card shit down again and CACU is doing nothing to help. Closing my account and moving to a real bank today. Disappointed

No many people is happy with the app service, always there's something wrong when you need it . The…read moreother issue the ATMs they did like only suv or truck hight when is another kind of car is hard to use it .Also the problem driving out the country with their bad customer service.