Completely remodeled two full bathrooms and a powder room, gutted and replaced everything (new…read morefloors, tiles, vanity, toilet, etc). Both full baths had small tubs, so we changed one to a standing shower and put a larger tub in the other one.
Met with seven contractors, choosing Modern Concepts/Charles was an easy decision. His price was fair, around middle of the pack, and he was punctual, approachable, and attentive - he was really listening to our requests instead of that fake, pretend listen. On top of all the moving parts in our main remodel, we also asked him to do random fixes and touch ups throughout the house like patch holes here and there, replace a light fixture part, change some GFCI outlets. No matter how big or small, Charles remembered and did every single one of them.
Best of all, his quoted price remained the same from the day we met to the day it finished (alright, it did go up by $250 because we replaced the water supply angle stops, and asked him to drive out of the city to pick up two ridiculously heavy bathroom vanities). In a profession were it is a very real possibility that quoted prices may substantially increase as the job unfolds, I am very thankful for Modern Concepts' honesty and integrity for keeping their word from Day 1.
Throughout the remodel process, Charles did a great job keeping me in the loop. I would stop by every 2 or 3 days to check on the progress, and every question or concern that was brought up, Charles was quick to address them. Whenever I was on site, any requests or questions I had for his team, they were always nice and willing to address them as well. His team is a good reflection and extension of their leader.
Besides price, my other main concern was the practicalities of the remodel. My place has 3 floors with very narrow and tight angle stairs. Everything had to be stored in the garage which is on the first floor, so carrying it all up and down every single day was going to be labor intensive, to say the least. In the initial walkthrough with one of the other contractors we met, they literally complained the entire time about how difficult this remodel would be. Charles never had that attitude; his response to any and all challenges was simple, "no problem". It will forever be a mystery to me how he and his team carried the duo vanity with an attached counter top into the master bathroom.
Once the job was near completion, we requested some grout to be touched up. Charles agreed without hesitation. Upon inspecting the results during our final walkthrough, I noticed some more areas that could use minor work. Again, Charles had his "no problem" demeanor. I was present the day his staff came to do the final touch ups and every spot I brought up to his attention, he fixed it with a great attitude.
We couldn't be happier with the end result. The only problem now is that everything is so nice that we just want to look at it and not use it.
The experiences I cherish most are those were you walk away with meaningful connections. In Modern Concepts, I truly feel that we've found a contractor for life and there is no question in my mind who we would call and recommend for all future projects.