Really SCE? 50 houses in our neighborhood called in a sudden power outage at 5:00pm. SCE sends a crew out at 7:30 and gives themselves till 2:00 am to fix it. Really? Just 50 customers who pay &3,000.00 a year each for electricity. We are just scum on their shoe. Shareholders are the people who matter. Utilities should be Non-Profit. read more

The customer service representative I spoke with intentionally pretended she could not hear me on the phone and kept repeating herself like a prerecorded message, seemingly trying to get me to hang up. Thankfully, I stayed on the line and realized she appeared to be doing this to avoid transferring me to the customer survey portion of the call. I repeatedly asked to be transferred to a supervisor because I simply wanted to set up new service over the phone rather than online. Instead of assisting me, I was met with absolutely ridiculous customer service and a complete lack of professionalism. Edison should be ashamed of this level of customer treatment. read more

climate credit what a joke April credit announced today no longer in effect credit announce will come sometime in future how do you budget with increased rates with new base and no firm date for credit read more

THEY TURNED ON POWER AT A HOUSE I DO NOT OWN!! they made a typo and I didn't realize I was paying for SOMEONE else's power until I got a bill for $1600 and logged into my account to see the incorrect address listed. I was on the phone for over an hour with two people who barely spoke English and who did not give ANY APOLOGY or take any accountability for the huge mistake their employee made. Their carelessness is insane and this company is trash read more

What a POS garbage company that only exists because we NEED power. There is virtually no way to get to a human when you call customer service. It's automated menu after another, and it never gets the intricacies of the issues you're having. I hate this company with a passion. read more

I don't want to give them even just one star. Terrible company... They are charging me for my old address usage. So I contacted to customer service as soon as I received a bill. As you can tell, CS is not working properly. It took more than 2 hours (with 3 CS representatives), still not resolved this issue... Finally they gave me a link where I can request a dispute. Then what? The system doesn't run properly, and not take uploading documents at all. It must be a joke! I assume that they are taking money from customer like this. Because I don't want to waste my time anymore with them for only about $60... read more

How can an electric company be this bad?? They make it nearly impossible to reach them. Their billing process sucks, when able to reach a customer service agent they are absolutely clueless!!! They literally don't know what they're doing! I can't believe we are forced to use a company like this! They make it so hard to get help. read more

SCE'S slogan should be, "Bringing Third World electrical services and support to the First World." From low-level, poorly trained and informed customer service workers who are rude and couldn't care less to random power outages for "unannounced' scheduled maintenance, to "legally" scamming money by constantly adjusting their pricing tiering and credits calculations, this company's operational ethics and abyssmal performance are great examples of why monopolies should be destroyed. read more

Nearly impossible to get in touch with a live representative. Very frustrating. Called several times trying different options. read more

Worst company on planet earth. In one word: GARBAGE! Monopoly is the cause. The executives have enriched themselves but left the spider web of rotten power lines and rotten posts across town. In the meantime, laughable and ironic, they have the power to check permits and "safety" while every single bad fire in CA was caused by one of them. How about do something about the numerous low lying power spider webs across the streets??? Maybe with the money we pay replace the ancient transformers, poles, wires, fix wild huge voltage fluctuations ....? They deserve to turn the belly up and just die off or eaten up by something better! read more

Although I have 3 bedrooms, I only turn on one room light with energy saving balb. My air conditioner is ductless energy saving, I only turn on couple hours when the temperature is real hot. My bill is close to one hundred dollars, but the customer service agent said it is not high. I believe even I turn off everything , the bill is still high. I do not have problem with Southern California Gas. read more

worst power company ever. We moved out of state and we're still receiving bills because somebody in their establishment does not know how to do billing. My account was closed for almost 20 months and I'm still receiving bills because "billing updates" were still occurring. Good luck to anybody that lives in California dealing with these morons. read more

Such a horrible company that starts fires and then forces the customers to pay more each month for their mistakes.

I cannot believe on the staggering incompetence of SCE. I was paying with direct deposit then I've stopped the service. they kept charging every 3 days. calls are a 30' hold and when you get to someone, they say I'll get my refund due in 4 days. Nothing. 6 months later over 20 calls, they told me that the check was sent and someone else has cashed it. They've said: too bad! (!!!) I didn't and they really don't care. it's not the end of this discussion. Outrageous. read more

31-60 minute wait time for something I cannot do on your website! You fail! This needs to be better!

Get your shit together SCE! Can't you put up electrical lines and poles that can withstand a strong wind!? It's ridiculous you shut off power. If my house is on fire I need power to run my well to put out...the fire! You must be colluding with the insurance companies. Why do I need insurance if you shut off power to prevent fires? And are you going to pay for my food as it goes to waste? GFY! read more

SoCal Edison is HORRIBLE company and we should NOT be forced to use them!!! They came into my backyard without my permission. They broke my wall and cut down my 45 year old lemon tree. And now they refuse to pay for damage. Shame on them!!! read more

Thank you SCE for reminding me how you can't keep the lights on consistently. It's a "nice" way to celebrate Mother's Day by worrying about spoiled food and all other problems that are caused by lack of power. Suggestion: upgrade the grid, especially when the summers will get hotter and longer. I feel badly for people who rely on power for health problems and you can't keep it on for them. You have one job... read more

Lived all over the country and Southern California Edison is the worst electric company I've ever seen! Power outages every couple of months and it takes them days to fix. In the hot desert summer, this is unexceptable! Horrible company! read more

Offices are not available to the customers, menu options to speak to a customer representative is not available other than down power lines. They use the pet phrase "I understand that we are working to provide better customer service" Asked supervisor why my bill was $118 if I was on vacation. Again they are working to improve services. Need to lobby political representatives to get rid of this geographical monopoly and open up competitive bidding. This service is unacceptable. read more

Southern California Edison is the Mafia of Southern California. They are terrible communicators and they will make you pay to pay them, and if you can't on time, by the time of the timeline they control, they will purposefully mess with you, your life and the life of your family. Don't ever call them with a concern or a problem, they will not help you. They don't care about you. They only care about getting their money no matter what it cost you. Is it possible to get energy from some other provider? No because they have a monopoly on the block. Just like the good old gangsters of yesteryear. Better watch out you might find a horse head in your bed. But will call it a black out. read more

I'm on paperless billing, and received my monthly notice. So I went to my account and all they show is the amount and date due. If you click to show your bill you just get the same thing. I went through their FAQ, which had nothing useful. I used their Chat feature and it told me to go to my account and there's a link to the last 12 statements. If there is I couldn't find it. I asked the question two or three different ways, but the Chat was clueless, an annoying waste of time. read more

This has happened 3 times already where the contractors you hire do not ask us for permission before climbing over our side wall to get to the backyard because we keep the side gate locked. We live in Pasadena. One of the times a contractor stood on top of the side wall (which is shared with our neighbor) while waiting for his partner contractor to finish doing what he needed to do for the maintenance on the pole in our backyard. Next time you need contractors in our backyard, leave a written note indicating what date you plan on needing the gate unlocked to get access to the pole in our backyard. We have it captured on camera of each of these 3 times where your contractors have climbed over the side wall and have even scratched the top of our side gate while sliding large tools over the gate. You are responsible for the damage. Be a responsible and reputable company and leave us a note when this will occur again, and pay us for the scratched damage for our side gate! read more

The transformer behind our home exploded and damage our roof, luckily it had recently rained and our roof was moist or our house could have completely burned down. We put in a claim with SCE. Their internal claims adjuster automatically sent a letter denying the claim and claiming that it was caused by a metallic balloon. I called the claims adjuster back and never got a response. He never even spoke with me before sending the denial letter. read more

Now here is a premium loser company! We live in Beverly Hills, and Edison sent us a "planned outage notice." This means that power is being turned off so that maintenance can commence. Power was turned off at the 435 South Maple block at 9:19 this morning, and it us now 11:00 p.m. and we are burning candles and battery operated lights. It is nearly impossible to get anyone from this laser organization on the phone. They hire extremely low quality 3rd party contractors for their so called maintenence. Imagine, no refrigerator, lights, hot water or internet for more than 14 hours!7 read more

Constant power outages. Terrible service. They came out to trim trees in our neighborhood near the power lines. They ended up destroying some of our plants and punching a hole in our window screen. It's been nearly 4 months since i filed a claim. They notified me 3 months ago that they were evaluating. Nothing has happened since. It's a $40 screen that apparently they'd prefer to sweep under the rug and hope i forget about it. Edison is garbage. read more

Half-hour wait for customer service. No way to get a callback. They don't even try to care.

Did I mention I can't stand SCE? Didn't bother to send me a monthly bill update so they marked my account as past due. Finally got a bill and tried calling (hung up after AN HOUR WAITING FOR A REPRESENTATIVE), finally have resorted to messaging on Facebook. What a freaking joke of a company. I hope everyone else has better electrical services because these guys SUCK! read more

Terrible company, both them and PGE. On their website they claim they will contact customers regarding a forced shut off 2 days in advance. They called 10 minutes after our power went off. They are clueless! They do these forced shut downs but the fires still rage on. They turned our power off after the gusts start 8 hours earlier the night before. How does that make sense? When are the deadbeat politicians going to make these people accountable? Why aren't the lines underground like they are in newer sub divisions? Because profit out weighs logic! I guess this is the way we will live our lives the next 30 years.... read more

I don't understand how they can legally have a monopoly! There is no other option in my area for electricity, and because this, they have no reason to improve, or even to run their business properly. I have called three times to get my billing date changed. Each time the customer service rep says they did it . Yet months later, nothing! CA needs to change some laws and make sure there is competition for energy providers. read more

I recently talk to the person in charge of the Edison billing department I spent an hour on the phone for nothing those people will not help and I do nothing they say you can make payment they will not lower your bill another word even if you businesses close do you doing the Kobe 19 and you don't have no electrical and you still have to pay 800 a month that is a rip off they don't care about you feel affected with the cubby 19 or not they don't care people should know they are not honest and they're not human if you don't pay your bill if you have an old person living there and they need the air condition they don't care they will shut off your Electricity even this period of COVID-19 they do not care I called him many times to come to the store and check the meter maybe I'm paying for somebody else maybe Billy so high it's crazy in the worst path there's nothing we can do because this is the only one there is no competition for them and if you look around to the city another city you see all these illegal wire hanging down house houses Sweet etc. etc. this is 2020 and they still have those illegal wire hanging down they don't wanna spend money to fix the problem and go on the ground with the wire on the ground and you solo did you greedy and they want to keep the money for them self somebody should make a lawsuit against them I am hoping that the solar company will take over the business because those people does not deserve to be in business to begin with they are greedy they don't do their job properly and they just a bunch of liars They are very good at ripping off small business for some reason shame on you Addison read more

OK I just want to make a payment. I made a payment and I got confirmation. Now the payment did not go through and NO ALERT or Message to me. I just want to pay. Why it is so hard to do with SCE??? And the website is like a maze. All buttons go to the same page. I just want to pay my bill on time. read more

I was not informed I would have TWO account #s, one for my deposit and one for my regular account! I paid the $170 by the due date on 9/18/19! They claim they called me on 9/23 and 9/24, which they did not! I came home today to find my power turned off! When I called them, I realized I paid the deposit on the wrong account! The rep transferred the deposit $ to the right account! (Only good part!) He then told me it would take 1-6 hours to turn back on the power. I requested to speak to to a Supervisor, who put the blame on me that I didn't "call back" to ensure the deposit was received! I pointed out a customer should not have to call to ensure a payment is received! I requested to speak to her boss and low and behold, the power was turned back on... my blood pressure went up and I yelled at them to turn it back on within the hour (I don't like to yell, but I hate liars more) ..... it took @20 minutes! I hung up while I waited to speak with her "boss".... What happened to our society, when did "the customer is always right" stop being the case?! Not a warm and fuzzy welcome to the area! D for customer service! read more

All I can say is fuck SCE, horrible customer service, and they treat people like shit because their roles only option if we had

If you push people to check outage status online - you could at least keep it updated. Outage in Santa Clarita on Sand Canyon since 11am...its 7:30pm (still out) & still says you dont know the cause or when it will be back up...last updated at 12:52pm...really?). Has nothing to do with fires, (happened before) - nor is it within the boudries for a PSPS (per YOUR maps, nor did we get a notification)....perhaps the down tree on Sand Canyon this morning is the reason??) Update the status'! read more

If I could give them zero stars I would. Horrible, rude, ignorant customer service. Outrageous fees and prices. So sick of SCE

Southern california edison is a rip off! They charged $7 cause they took the wrong information when I was paying my bill ON TIME over the fone so I went in to pay (on time)in the santa fe springs office and they charge me $3 to pay!!! That equals $10 to pay my bill (on time) I wish I could give them minus 5 stars read more

Most expensive and punitive electric costs in the country. Not sure why as they have a very large customer base. Where I lived before moving here I could run my air conditioner all day and pay about 1/3 rd of what it costs just to run fans in socal. Something has to be done about these abusive monopolies. read more

We live in the Conejo Valley and have had regularly scheduled outages about every two months for the last several years. In addition, when the Santa Anas start blowing, our power goes out. Tuesday 10/15/18, it went out at 8:30am and online stated equipment trouble (we thought it was SCE turning it off - who knows) and stated be on at 12:30pm. Well around 2:30pm received automated phone call that power was restored - IT WAS NOT!!! - and did not come back on till 7:30pm. We never received a phone call, email, or text advising us of the status. We feel caught between a rock and a hard place as there does not seem to be any alternatives or avenues to report them other than the PUC, which gets us into a seemingly black hole. Any advice is welcomed. read more

I wish there was a zero star box, I would check it. We are in Newbury park. We've had so many regularly scheduled power outages I've lost count. This past Tuesday, they were supposed to shut it off from 9 to 5. It didn't come back on until after 9pm. My husband went to ask the workers, they were incompetent, they said they didn't know when it would come back on, they were having issues with it. This is because Edison takes the lowest bid from sub contractors, guys that are learning as they go. So when it came back on it proceeded to fry our cable. Now the cable needs a technician. I totally understand that repairs and maintenance needs to happen. But everyone I've asked said theirs hardly ever gets turned off. So two days later, power is off again, the entire day. And I'm not even entitled to an answer as to why our block has so many outages. Too bad there isn't any other alternative, terrible management! read more