If you plan on using the coin-cashing machine (the one which all of the TVFCU branches are now…read morereceiving (as of spring 2022) -- BRING A LUNCH! I have never had a major issue with a coin-cashing machine -- until now, and BOY, it was a doozie! TVFCU is apparently now replacing all of the belt-fed coin-cashing machines with a new model ("fewer moving parts means fewer breakdowns" -- right?) WRONG. I had no fewer than three separate employees assist me at different times with the coin counter because the machine kept freezing up ("Please contact an attendant".) What should have been a quick run during my lunch break turned into a major waste of time. (And after breakdowns too numerous to count, the manager finally gave up, took the remainder of my coins from the machine and counted them by hand.) The only saving grace was that all of the employees were very helpful, but I was in the bank much, MUCH longer than anticipated. That machine has got to go --

Take a trip down memory lane with Tennessee Valley FCU and see what banking was like in the early…read more1980's. If you have a small account, don't do a lot of transactions, and don't use online banking - this is the credit union for you! Oh, and be prepared to get nickel and dimed for everything you do!

Great local service. Avoid those larger corporate banks. The staff is always friendly and helpful.read more

After thousands of customers, the 2.0-star rating for the Wells Fargo branch at 739 Battlefield…read morePkwy in Fort Oglethorpe appears to be well earned. I recently had to handle a sensitive family financial matter involving multiple accounts after a death in the family. While I understand these processes can involve internal procedures and compliance requirements, what should have been a manageable banking transaction turned into nearly 7 hours across two separate visits just to gain access to funds that should have been straightforward to retitle and transfer. The most frustrating part was not the process itself. It was the complete lack of teamwork and leadership inside the branch. The one employee who consistently demonstrated professionalism and genuine concern was Edi. She clearly cared, returned calls, followed up, and did everything she could to move the process forward. Unfortunately, she appeared to be left largely on her own to navigate a complicated internal system that she was still trying to fully master. Rather than proactively supporting her, others in the branch seemed content to wait until asked for help. Nick, who clearly understood the systems better than others, chose at one point to raise his voice at me during the interaction instead of helping de-escalate an already frustrating situation. That kind of behavior toward a customer dealing with a family death is unacceptable under any circumstance. The biggest disappointment, however, was the leadership. After more than 3 hours waiting during my second visit, Assistant Branch Manager Erik finally approached me only after being prompted to do so. His initial response was essentially that there was nothing he could do. No apology. No ownership of the situation. No effort to actively assist the employee struggling through the process. He quickly offered to let me file a complaint, but offered very little actual leadership until it became clear the issue would have to be resolved before closing time. That was the moment the urgency suddenly changed. At any point during those hours, leadership could have stepped in, checked on the situation, supported their employee, communicated proactively, or simply treated the customer with empathy and respect. None of that happened. One of the reasons organizations decline is because of the behavior leadership chooses to tolerate. This branch does not appear to suffer from a lack of intelligence or capability. It suffers from a lack of accountability, teamwork, urgency, and customer care. If Wells Fargo corporate leadership reads these reviews, they should understand this: Edi is not the problem. The branch culture and leadership response are. If you cannot avoid Wells Fargo altogether, I would strongly recommend using another branch.

On Thursday Dec 18 I spent 47 minutes on line waiting for a customer service representative to…read moreanswer. So we decided to go in person to the branch in Ft Oglethorpe, GA. We waited for 20 minutes to be seen. We explained the banker that we ONLY need to place my wife phone number in my credit card. She asked several questions & agreed to place it. Today I went to check my balance & no phone number had been add. I tried to call the branch, rang, rang rang & they sent my call to the 800 number. What a terrible service I am considered to close my account.

I've had amazing service and service that was awful . It definitely depends on who you talk toread more

UPDATE: So I called the bank this morning and thanks to Lisa, I was refunded the $216 NSF fee!!…read more To say I'm shocked would be an understatement. Never expected that. I'm leaving at 4 stars because of the ATM fees for using other ATMs. If they lost that $3 fee, I'd give 5 stars. Plus, not going to let one ladies misinforming me ruin the entire company's reputation. Thank you Regions for making my day! I have had nothing but bad luck with this bank. You're only allowed to use their ATMs to avoid the $3 fee they charge for other ATM usage. I always arrive when theres a technician working on the ATM, which seems to be a lot lately. Why have a tech there at 10am? Why not before you open or right at closing? Quite inconvenient. I decided to opt in for the overdraft protection, like a dummy. My understanding was the bank would cover your overdraft for $36. I called the office the other day to ask... If I have $3.00 in my account at the moment but have 6 or 7 transactions pending, and I pull out $100 in a couple of hours, will that mess up my account or will I only be charged the $36 for pulling out the $100? The lady told me that I'd only incur the $36 fee because they go by the time you made purchases and only charge the fee for the transaction that puts you in the negative. Well, I pulled the $100 out on the way to work. NOT THINKING about that $3 ATM fee. I used an ATM at a gas station and went on about my day. Can you guys guess what happened? If you said screwed up your account, youd be correct. Checked my balance and as of right now, I'm -$380.54. And you know what? $216 is JUST for NSF fees. That $3 ATM fee, tagged for $36 NSF, plus all my other pending items bounced. Why did the employee tell me differently? Going in the morning to opt OUT. Check this company's policies out before you join!! I'll be swapping banks soon. I use too many different ATMS to be charged for it. Plus being told 1 thing & the complete opposite occurs, not cool.

From the owner: Looking for a bank in Chattanooga, TN? The East Ridge 4334 Ringgold Rd branch is located .75 miles…read morewest of the intersection of West State Road 434 and West Warren Avenue, past South Seminole Hospital in Hamilton County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 237 branches and 338 ATMs across TN that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer.

This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking…read moreneeds whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.

From the owner: We see potential everywhere, every day. It inspires us, gets us going, and drives us to help you…read morereach your financial goals. Synovus provides solutions in commercial and retail banking, investment and mortgage services to corporate, small business, and individual customers. Whether it's asset management, small business loans, corporate banking or personal wealth management, our financial advisors are here to develop customized plans to fit your needs. Visit Synovus today in Chattanooga, TN.

I would recommend CFFCU to everyone. Great, friendly service every time I have been in. I just…read morerefinanced my home and they were very efficient and I got the best rate in town! They took care of everything, I just showed up to sign. I have auto loan with them as well. Give them a try!

I have used CFFCU twice since 2015. First loan was for a motorcycle which I paid off with no…read moreissues. The second loan which is current, I got a great rate with no issues. I paid the first loan without any payments being late. Onto the second loan where this month my bank account was compromised for a 25.00 bogus echeck. I had to change accounts etc. I had a payment scheduled to CFFCU which didn't go through due to the account being on hold. I called CFFCU to let them know what was going on and asked if the late fee could be waived. Soon as I asked that, Terri acted like I was lying and asked if I had proof, which of course I have plenty. When I said I did have proof, she stated that it was against Federal law to wave late fees due to possible discrimination. WHAT??? I've never had a banking institution under those circumstances refuse to waive a late charge. Needless to say, due to her attitude and lack of willingness to help, I will never get another loan here nor do I recommend this institution. I don't like being accused of lying, and I don't like being lied to. Stay away from this place, something isn't right...

Not generally Crowded, efficient people, fast turnaround, nearby free parking, best I have seen in…read moreChattanooga Area. Far better than Hamilton Plaza B of A center. Tony P.

Nine times out of ten this branch is closed for no apparent reason. I can not count the number of…read moretimes that I have driven to this bank to do business and there is a sign posted on the door saying that "due to circumstances beyond our control, we are closed today." This is a branch in the heart of downtown and located in a major financial center building, you would think that it would be open due to its location. I understood staffing issues were real during COVID and unforeseen closures do happen, but last time I was able to go to this bank and comment on the frequent closures, they assured me that it would never happen again and that they had systems in place. I am very frustrated and honestly surprised that at the end of 2021, they do not have better protocols and systems in place to stay open. This bank sucks.

Great customer service bankers take the time to help you, and they also have Spanish representativesread more

From the owner: We are committed to creating a better bank, and we will continue to work hard and capitalize on…read moreopportunities that build value for our shareholders, clients, and associates. Founded in 2007, SmartBank is a full-service commercial bank providing banking, investment, insurance, and mortgage financial services, with 42 branches spanning Florida, Tennessee, and Alabama. Recruiting the best people, delivering exceptional client service, strategic branching, and a disciplined approach to lending have contributed to SmartBank's success.