Very professional and prompt. We could not be more pleased with their quality and workmanship!read more

The counter tops turned out good but getting to that point was a horrible process. It started off…read moreby visiting the loxley location 3 times before someone was there to help us. Every time we showed up with in open hours the door was locked and nobody would answer the phone. (Started off poorly should've walked away before we started) once we finally got help from someone we got prices pretty quick and things looked promising. However when they tried to schedule the template they couldn't give us a time frame of when they would be here it was always I'll call you 30 minutes to an hour prior. She told me it would be after 3, the template guy didn't show up until 6pm. He showed up wearing short shorts, flip flops and a tank top. Completely unprofessional. When I asked him questions he could barely speak any English and didn't understand half of what I said to him. He just kept telling me to talk to Amanda for confirmation or to get questions answered. When it came to confirmation nothing was really confirmed besides the stone and edge. The sink was discussed but not confirmed. None of the corner radius were confirmed. And the best part they put a seam directly through my sink without discussing it up front. When I specifically told Alex the template guy I didn't want one. They ended up having to waste material and recut an entire section of my kitchen due to lack of communication. On to the install that was schedule for a Friday I asked multiple times for a time frame and nobody would give me one. I was just expected to sit around at my house all day long waiting for the call 30 minutes prior to arrival. So more bad communication. The installers were here for a total of 25 minutes. They could barely speak English as well. The left my kitchen a mess. Dusty handprints all over my stainless appliances and dark green cabinets. Dust all in the base of sink cabinet. Scratched my cabinets in multiple places. And they didn't even bring a level into my house. Every single piece was out of level. One being about a half inch off. Completely unacceptable. And one was misaligned. They were in such a rush they just didn't care at all. Luckily I used to install granite countertops I was able to re level every single piece and fix all their mistakes and get it set right so I could install my tile. Overall the process lacked an insane amount of communication and professionalism I reached out to Amanda after the botched install and there was no apology or sense of urgency to make it right. All she said was we can come fix it next week. So in the end I would find a different company that will communicate be professional and take pride in what they do. And overall cares about your time.