Amerigas is not willing to work on resolving a bill left over from previous owner of our house. We…read morewere charged for disconnecting the old service and pick up of their equipment even though we never signed the original agreement.

In 90 degree heat, my lawnmower hit the gas line to the regulator feeding propane to my hot water…read moreheater at 7 pm (copper line broken, smelled and heard gas leak). I turned off the propane at the tank and called AmeriGas. They dispatched their on-call guy from Franklin Tn (about 68 miles from my home) and he arrived at 10:30 PM. Did he repair the broken gas line? NO! At the tank he disconnected the gas lines to my water heater and standby generater, "locked it out" and left at 11 pm without giving me a repair estimate. He just said call again in the morning. Called in the morning and was told that the "real" repair guy would be out in the morning a week later (i.e. 3 July). Imagine the smell after mowing the lawn in 90 degree heat and then not having a hot shower for a week. This is what happens when a big company buys out local propane companies (my old one was only 2 miles away from my home). You call for service and have to drill down a computerized menu tree before talking to a real person that is not local and they have to find a repair tech "in your region". The first person I talked to was in California and the last "customer advocate" I spoke to was based in Nirobe Kenya.

No, I don't recommend this business ( as if I had a choice). This place is the epitome of Customer…read moreNo-Service. They are completely unresponsive and impossible to communicate with regarding any service matter. This is government at its finest.. Frankly, they don't even deserve a 1 since their customer service is nonexistent

This company without legal proper notice, turned my electricity/water off this morning right after…read moreI paid the requested amount! A balance was still due, but I have been making consecutive payments. I have a payment arrangement in which this company is in breach of! I absolutely do not recommend this company and will be seeking council pertaining to this matter. I will also reach out to the city council and city mayor as well as any news broadcasts stations that will observe and air this to show people of little to no education, that they in fact still have rights!! It's very unprofessional for a company to take matters into their own hands without legal documentation to do so! Again, I DO NOT RECOMMEND THIS ELECTRICITY/WATER COMPANY!