Tim put in our gas FP a few years back. Has been an excellent choice. Puts out great heat with…read morerealistic flames. Guests are always impressed.

I waited almost 2 weeks for this appointment to repair my gas fireplaces. They never showed up…read more They said they did show up and we weren't here. They said they rang the ring doorbell. My ring doorbell has no notifications. Now they are gonna put me off another two weeks for this appointment.

I purchased a blower motor from Bart Fireside for $182. Instead of the requested part, I received…read morean incorrect item. After contacting both Bart Fireside and the manufacturer, Stoll Industries, Stoll acknowledged the mistake and sent the correct part at no cost. Bart Fireside refused to issue a refund for the incorrect item, stating that I had received the part I needed, which contradicts Stoll's confirmation. I am disappointed with Bart Fireside's handling of this situation and their lack of accountability.

We went this fall to get a new fire screen and fire tool set. They have a great selection. We…read morepicked out which set we liked and they came over to measure our fireplace before they placed the order. It took a while before it finally came in, but it finally came. My husband installed it and after he finished, we noticed it was the wrong color. The company came back over and took it out and boxed it up. They did a reorder for us. After many weeks they brought over the new one and it looks great! However, it's now too hot for a fire. We did throw a couple of logs in the fireplace and lit them to see how it looked. Looks great! I guess we will get to use it next winter. Good quality. They also have a really good Green Egg selection and accessories. Great store!

These people were great with great service and price. It was a 45 minute ride from us but they had…read morepropane at and were not gouging.Well worth the drive from Aiken.

This.is the only place I come for propane. GREAT PEOPLE!! You are only charged for the amount…read morethats filled. Veterans discount, they always have to remind me. Thank you southern Propane

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

I had Kevin who is one of the owners clean my chimney. I was able to speak to someone immediately…read morewhen I called and made an appointment for the following week. When Kevin arrived on time he explained what he was going to do and put down drop cloths and brought in his equipment. The cleaning was done from the fireplace to the top of the chimney. I do not use my wood-burning fireplace on a regular basis, but it had been seven years since it had been cleaned and desperately needed attention. He even removed the wood I had loaded for my next fire and then proceeded to remove the damper for access to the flu. Within a half an hour everything was done and there was no dust whatsoever in the house. He then proceeded to go up on the roof and check the top of the chimney and found that I had some cracks in the crown of the chimney. He took photographs and explained what needed to be done. I am very pleased with his thoroughness and professionalism and would highly recommend him to anyone in the area.

AFTER being left with an unfinished job by a another company who turned out was not full service…read more(and did solid 'B' work) -- didn't do surround, could only get doors/handles in black, and didn't actually install the fan for which we paid -- we found MIKE and FLAMEPRO. Mike personally inspected the fireplace and made suggestions, including to the work already done by the first company. He is extremely knowledgeable about fire safety, best practices, and probably anything about fireplaces. He and his team left us with a beautifully finished product, including doors and handles to match the tile. Beautiful ending to a rough start. We are super glad we found Mike, Teresa, Steve, et al at FlamePro!

This is an update to my November 2025 negative review. After seeing the review Teresa called me and…read moreMike has been out to correct the original problem with the fireplace and cleaned the soot from the house. He is a super nice person, and does excellent work.

July 2025 update - Distinctive Surfaces has yet to accept that the materials need to be replaced;…read morethey continue to refuse to make this right. Here are detailed photos of their poor workmanship: https://docs.google.com/presentation/d/1BfK_pmd3qk7-PW33V-64OqA3xilRRZErQL3ROMXGTpk/edit?usp=sharing

DON'T WASTE YOUR MONEY HERE. They ran the direction of the counter in all different directions,…read morenothing matching. Kitchen has it changing from left-right to front-back in the middle of the counter. All four of the bathroom vanities run in different directions and the backsplashes do not match the vanity tops. One side runs the same the other is turned 90 degrees. They never gave us a layout. The stone wasn't sealed so water marks showed everywhere until we sealed it ourselves. There are tape marks on the kitchen surface. They sent three people with bottle of Bar Keepers Friend to fix it. Didn't work, still have tape marks. What a mess they made of some beautiful and expensive quartzite stone.

We aid for an insert to be flush against the wall, but instead we got a one and a half inch gap…read morethat I can put my hands through. I do not believe this would pass any fire inspection.

I have had two fires in my safe fireplace since Eric and Jennifer worked on it. I would not have…read moreknown how bad the stat to the firebox was unless I called Advanced Chimney Sweep. Chris and Jennifer worked as a team together and explained everything that needed to be done with pictures to go along with it.I just want to give a shout out to the best two best employees Eric and Jennifer exclamation thank you thank you so much

Excellent customer service, highly reliable, very honest, reasonably priced, and on time on all…read moreappointments.

Very happy with the recent service we received. We made a large insert purchase. Art and his…read morecoworker came out, we're very curteous. Blankets were laid out not to damage our carpet. We had our chimney cleaned first. They both worked quickly and efficiently. Left no mess behind. Didn't leave dirty fingerprints anywhere. Treated out home as their own. We have really enjoyed our insert. Please do your research on the code requirements for inserts. My husband researched this before hand. You may get a cheaper price somewhere else, but are you willing to risk the safety of your home to save a few dollars. Also, please keep in mind the people at clean sweep don't contract their work out. They are the people who work for the business itself. So they see this type of work daily. Also, last thing, Art went over to my father in laws house to look at a problem he was having. Because of the shabby work of another company, art wouldn't touch the fireplace. He said it had to be repaired the correct way before he touched it. Please consider this small business. Pay a little extra and have it done properly.

Emergency service after Electric Power Surge. Diagnosed problem, ordered part and replaced as soon…read moreas part was available. Very professional service.

If I could rate at a ZERO, I WOULD!!!! The customer service was absolutely horrible. The…read moretechnician did not resolve the issue. In fact, he only cleaned the pilot and thermopile but it continued to go out while he was here. He turned off the gas source to the pilot and was supposed to order a part for repairs. Of course when he did not fix the issue, I did not pay the invoice of $145. I called the office and informed them of the issue and was told manager/owner would call me back. Needless to say, that never happened. 1 year later I received another invoice stating that he completed the repairs all the while the gas remains off to my fireplace and he never replaced the part. DO NOT UTILIZE THIS COMPANY FOR ANY GAS FIREPLACE SERVICES!!!! Connie S.