I had a disappointing interaction with them the last time I purchased something. My first interactions with them were fine.
This last time I purchased a few items but was not able to pick them up immediately. During the time that I was trying to pick them up I had a life event that prevented me from getting them in a timely manner. While they were fine with that, one day I called the owner and explained what was happening and asked if there was a chance of a refund. Even though they have a no return policy, she graciously agreed. From this point, our interactions became very frustrating. She told me the money would be refunded in a few days. When that didn't happen I called and left a voicemail. Nothing. I sent an email. Nothing. I reached out on Instagram. Nothing. I came by and asked to have the owner call me. Nothing. Finally after researching for a few hours I found a different number and was able to get a hold of someone. I explained what happened and they said they would check and get back to me. When they did, they said they would not give me the refund. I could either pick up my items or wait for them to resale. At this point, it had been 7 weeks from my original purchase. When I pushed back that I had been promised a refund, they again spoke to the other partner who was now denying that they were going to give me a refund like they promised. I ended up just picking up the furniture since I did not trust they would actually get back to me if the furniture sold. While my first interactions were fine, when I needed to get a hold of someone to work through a problem, it was a nightmare to get a hold of them. For this reason, I will not be returning. read more