Service was great as was the selection and value. I've purchased 3 appliances from Black Friday and…read morethey never disappoint. Highly recommended.

I had been searching for a discontinued GE appliance that I finally found at Black Friday Everday's…read morewebsite. At first, I was reluctant to make an online purchase, to be shipped out of state, without visually inspecting the appliance first. But after calling and speaking with someone, he offered send me multiple pictures, via text, which helped give me a piece of mind. They went over and above in their efforts to package the unit to avoid any damage during shipping and the appliance came in in perfect condition. It has been over 4 months since I have installed the appliance, and everything has been working great!

Oh man! What a FANTASTIC experience. Technician Keith took care of things for me and my family from…read morestart to finish. Top notch communication, honest and informative conversation and the kind of customer service you PRAY FOR when needed most. I will absolutely be returning as a customer next time I have ANY appliances-related needs. Thanks Keith for a perfect customer experience.

Would not hire this company. Owner came out, dented our washer & dryer, bc he climbed on top of…read morethem, and didn't fix the dryer. He still charged me a service call fee $125, even though he further damaged our appliances. Said it might work again for a day or two months, really unknown. Seemed like he wanted us to buy a refurbished washer dryer set from his warehouse. I went on YouTube, bought the parts & fixed it myself! Why would we hire someone that damaged our appliances?

Great customer service! I called at noon, my dryer was repaired by 3:00 and well within my budget…read more 10/10 would HIGHLY RECOMMEND!!!

East End Appliances isn't exactly an upscale appliance shop; hell, it's basically just a dirty old…read morebuilding full of washing machines and refrigerators. But they have lots of cheap (seemingly functional) appliances, and if you need a dryer and don't have a lot of dough, I can't think of a better spot in the area to pick one up. I was in this area of Gallatin Pike today (not exactly Beverly Hills) and decided to pop in East End and see what they're all about. I was in the store for several minutes and never once saw an employee...or anyone for that matter. But no big deal--if I'd found a fridge I needed I would have hollered for some assistance. From what I can tell, they have plenty of appliances that appear to be in pretty good shape (second hand of course). If you can't quite afford a brand new, sparkling Frigidaire, this is the place to go.

First, the address on here is incorrect. They no longer have a physical address. I found this out…read morethe hard way, lol. Once I figured that detail out, every other part of my experience was awesome. Mr. Kendall is very easy going and knowledgable. He told me upfront what the two possibilities were with my broken dryer and the price of each option. He came within the timeframe he promised, fixed it at the price he quoted, and was done in like 20 minutes. He even fixed my broom, lol. I highly recommend.

Mr. Kendall was recommended to me by a fellow handy man. When I called Mr. Kendall gave me…read moredirections on how to check my appliance. He was top notch in not knowing me from Adam. Turns out he does not do Front Load washing machines, but helped me get to the right people. I will certainly be calling him again. In speaking with other fix it guys, he has a wonderful reputation. Really a top notch person.

If I could give this business a zero I would. We noticed the TV we bought from Conns had blue…read morespots and Samsung logo when the TV was showing light/white colors. BUYER BEWARE!!!!!! They will lie to you and not honor their extended service warranties!!!! We bought an open box TV from them at the store it was on a dark screen saver so we did not see any defects. We had hesitation because it was an open box TV but we were told since we bought the Conns warranty that if we should have any problems in the next two years they would stand by the TV. So we bought the extend warranty and the TV. We called Conns extended warranty for a TV that we had less than three weeks, and let me list the problems with them.....1) did not show for the first appointment 2) On the second appointment showed but was rude and informed us that they would not honor the warranty because they do not cover what the blue spots and Samsung logo (AKA burnout). We called the store and asked for manager we did not talk to him but they left a message for my husband that said there was nothing they could do. So my question is this do is this do I get my money back for a warranty which you will NEVER be honored??? Should I cancel my current order for a refrigerator???? My next stop is to the credit card company to file a complaint with them against Conns for selling defective/fraudulent merchandise and warranties. Conns I may or not be stuck with with expensive/ defective merchandise, but you lost a lot more than I have as I have just move here and was in need of washer, dryer, refrigerator and about 4 more TV's and you just lost out on all that business!! I will never trust you again!!

I purchased a bedroom suite nearly 3months ago. When my furniture arrived it was damaged. I was…read moretold by the delivery driver to pour hot water on the spot because it is glue and someone would be calling me regarding the other area.. I ever got that call. Okay thats a negative, I won't be pouring anything on my furniture. Since I had financing, I called my servicer- since I was unable to reach the store manager. Lo and behold, they were able to reach him. The manger stated he did not know about the damaged items and would call me back. It took several days, but he did call. He asked if I would like it to be repaired or discounted. Since I work at a hospital and my schedule is unusual, I chose the discount. The manager stated some one will call. WELL......I NEVER GOT THE CALL. Since The better price is the 90 DAY SAME AS CASH, I am paying off the loan, and THEY NEVER GAVE ME A CREDIT ON THE DAMAGED ITEM. DO NOT PURCHASE FROM THEM AS THEY WILL LIE TO YOU TO MAKE A SALE!!!!!

Re: Order #300901196261152354…read more Dear Customer Service, Re: Order #300901196261152354 I am writing regarding the above order and to request that my refund be corrected. I began this project in February 2026 by visiting the Dickerson Road Lowe's location. The measurements were completed in March 2026, and I was originally told that the door would arrive around May 3 or May 5. However, the delivery and installation were delayed multiple times. I received several phone calls advising me that the expected date had been pushed back to June 15, then the end of June, then June 22 or 23, and finally on June 29, I was informed that the door had arrived but the framework, hardware, and other installation materials had not. Later that same day, I was called again and told that the framework, hardware, and remaining installation materials would be delivered on July 1, with the door to be delivered on July 2. On both days, I had to remain home for most of the day waiting for the deliveries. When the installation materials were delivered on July 1, I specifically instructed the driver to take everything to the back of the house and place it inside. Instead, the materials were left on the concrete driveway. Shortly afterward, a severe storm occurred, and the materials were exposed to heavy rain. On July 2, when the door was delivered, I again specifically instructed the delivery team to place the door inside the house. Instead, they parked in front of my neighbor's house on the opposite side of my home rather than using the driveway and left the door outside near the back of the house instead of placing it inside as repeatedly instructed. Soon afterward, another severe storm occurred, leaving the door exposed to the weather. The door and installation materials remained outside through multiple rainstorms and extreme summer heat before I received another call regarding the project. After everything that had occurred, I informed Tiarra that I wanted a full refund. I made this request after the Fourth of July but before July 10, well before the scheduled installation date of July 22. In addition to the repeated delays and improper handling of the materials, I also discovered that the door did not appear to be the correct color. I ordered a black door, but the door that was delivered appeared to be white. The door, framework, hardware, and all other installation materials remained exposed to repeated rain and excessive heat until they were finally picked up before July 20. Because of the repeated delays, the improper deliveries, the failure to follow my instructions, the weather damage caused by leaving the materials outside, and the incorrect door color, I requested a full refund. I am requesting that the entire purchase amount, as shown in the attached documentation, be credited back to my Synchrony account so that the account reflects a zero balance. I have also been trying to reach you, Ms. Luke, today regarding this matter. The phone rings repeatedly, but no one answers. After signing into my Synchrony account, I am trying to determine why the refund issued does not result in a zero balance. I have attached documentation showing both the original purchase amount and the remaining balance on my Synchrony account. I did not have an existing balance with Synchrony before making this purchase through Lowe's. Therefore, once the full refund is processed, my Synchrony account should have a zero balance. Please review this matter and correct the refund amount so that my Synchrony account is paid in full and reflects a zero balance. Unfortunately, based on this experience from the repeated delays and lack of communication to the improper handling of my order and the delay and unresolved refund issue, I have completely lost confidence in Lowe's installation services. As a result, I cannot, in good conscience, recommend Lowe's to family, friends, or anyone seeking similar products or installation services. Thank you for your prompt attention to this matter. I look forward to your timely response and confirmation that this issue has been resolved.

After living in the area for around 2 years now, this Lowe's has become our go-to. Not only due to…read moreconvenience, but they have upped their service game recently. While Service Desk and Garden Center are still a bit rough, the paint counter, registers and floor associates are helpful and friendly most of the time. Additionally, the store is always well stocked, organized and clean. Happy to toss a couple more stars their way!

Recently my washing machine stopped working and I called a repairman recommended to me by an…read moreacquaintance. Unfortunately the repairman informed me that it would cost about the same as buying a new washer to repair my old washer. He gave me the number for DT's Used Appliances and recommended I give them a call if I wanted to save some money. I called DT's Used Appliance and spoke with Kelly. She was very pleasant and seemed helpful. I explained to her that I was an in-home oxygen patient so rarely went out. I asked her about the washers that were available and she offered to snap some photos and send them to me via text. The next day I received several photos of washers that appeared to be in good condition. I selected a Samsung top loader which was priced at $375.00. I asked when the washer could be delivered and was told it would be Monday (I was calling on Thursday) and since I REALLY needed to get some laundry done I asked if I could have a friend bring the $375.00 and pick up the washer that day. My friend went to the location on Old Lebanon Road and met with Kelly. He came to my house with the washer I had selected and hooked the washer up and took my old washer away for me. I started to wash the floor to ceiling pile of dirty clothes that had accumulated over the course of a week and the very first load the washer failed to spin the water out of the clothes. In short, I was sold a washer that didn't work as advertised. I called the next day to report that the washer I had purchased the day before did not work. That is when the whole picture of how this business operates came into focus. I was told that I had purchased the appliance "as-is". I was then told if I wanted DT's Used Appliances to repair the washer I needed to bring it to them since they did not deliver it to my home. I pointed out just how difficult it and expensive it would be for me to take the broken washer back to the purchase location given that I am disabled and on constant oxygen. I also pointed out that in Tennessee there is an implied warranty of merchantability and that selling me a washer that did not work was a breach of that warranty. After some back and forth with Kelly she told me that they might be able to get someone to come look at it the following Monday which was 3 more days I would spend without a washer. I insisted that it be repaired and made to work immediately and I guess I got my point across because I was told a repairman would come later that same day. At approximately 6:30 pm a repairman showed up and looked at the washer. I described the situation to him and he replaced a part that was completely worn out and left. I attempted to do a load of laundry and when it came time to spin the water out on the final cycle it was the same as before. The washer would not spin the water out of the clothes. I ended up wringing the water out by hand. I followed up the next day to let DT's Used Appliances know the repair didn't fix the problem. I was told they would send another repairman out "sometime next week". I gave up and decided to start trying again on Monday. On Monday I called and got the same story that I had purchased the washer "as is" and that the "warranty" DT's Used Appliances claims in their marketing material didn't guarantee any time frame for repairs. I then started reading the reviews on DT's Used Appliances and found that many, many consumers had been subjected to the same sort of situation I was dealing with. When I was unable to pin down a date and time to have a repairman fix the broken machine I informed DT's Used Appliances that I would be having my friend bring back their broken washer and I expected a full refund of the $375.00 case I had paid to them. My friend took the machine back and they refused to refund my money. He left the broken washer in the front of the building. My calls and text to Kelly the next day culminated in me being told not to send any more texts and that I was harassing them and to stop calling. I honored that and am in the process of filing a lawsuit in small claims. I have filed a consumer complaint with the appropriate authorities and referred DT's Used Appliances to the Tennessee Department of Revenue for investigation of likely violating the sales tax laws since they quoted me a higher price if I used a credit card and a lower price for cash which indicates cash sales are probably not reported or being under-reported. If you are considering doing business with these people my personal advice is DO NOT give them a dime. Run, don't walk, away from this place. And a note to Will and Kelly Muncey, I'll see you in court and it will not be a good look for you and your business. You should have refunded my money when you had the chance!

This family owned is very crooked and will lie before tell the truth. Kelly will say anything to…read morestop you from calling. They sold us a washer and it was warranted and they will not fix it or even send the part and let us fix it? William Munsey is the owner and he like his mother will lie at them drop of a hat!Beware (dont buy off them)

Poor service and old rebuilt appliances. I bought a washer…read moreand got it home and it would not power on. Then he was very rude about me returning it even though he promises a 30 day warrantee. It is basically a junk yard.

The owner is so knowledgable about everything to do with washers and dryers and other appliances !…read moreOne time i told him what my washer was doing !! He told me what was wrong and helped me rig it to keep it working for another year !! He is very caring and honest !