I was met with a knowledgeable team and had genuine interactions with each and every one of them--rare at a dealership. I've been back since purchasing my car and when I've had questions they've been answered promptly. Rodrigo went out of his way to assist me and even took the time to help me configure my settings which was really appreciated. I love my new car and had an amazing experience here. read more

Zero if I could Total bait-and-switch and a massive waste of time at Royal Palm Beach Mazda. The manager, Gabriella, personally called my father confirming she saw his email and stated our agreed-upon deal was ready. She told us to just come in, pick a color, and sign and drive. Instead, my father, my brother, and I walked into a trap. Gabriella sent out a shark-like salesman who immediately tried to push us away from our finalized agreement. When we called them out, Gabriella went into hiding and refused to come back out to face us or honor the deal. They run this place like a shady, old used car lot. This behavior is incredibly embarrassing for the Mazda brand. This dishonest location is a terrible look for a company with such a good name and reputation. Avoid Gabriella and Royal Palm Beach Mazda at all costs. Responding back to business manager. Even with your response, you're being dishonest. I did not just walk into your show. I sent an email out laying out what I'm looking to purchase what discounts I was looking at and what final price. I got a phone call from Gabriella that accepted my email and told me to come in to write the deal and make the purchase like I said you guys are wasting peoples time. It's a very bad way of doing business of trying to get people to come in and force them into a different deal. Your response absolutely proves what I'm sayin. read more

If you like being insulted and have everything you say about your car being questioned and then told you "live a sad life" then hurry on over to southern palms Mazda and ask for Jordan. He will treat you with the respect you deserve. read more

TLDR I was overcharged by over $7,000 by Southern Palms Mazda for my trade in financing (2022 Mazda CX-30 to 2026 Mazda 3). Management has not answered my emails or followed up with me after I expressed that I was deceived and blatantly lied to by their salesperson Samantha, as well as the finance manager Eli. That location from top to bottom is practicing deceptive sales practices and tactics, taking advantage of people that obviously aren't knowledgeable on car sales. I've had no issue with the service team at all, and have been going there for YEARS. The only issue I have is with the management and sales team. I am going to share screenshots below of other similar reviews within less than a year. This is a pattern. Please be careful! Facts: - May 22nd - Received initial call from dealership stating that they have a special deal for me to buy my car at the price I purchased it at. (2022 Mazda CX-30) - May 23rd - Visited dealership and worked with the salesperson Samantha. During the process of trading my 2022 Mazda CX-30 for a 2026 Mazda 3, I asked multiple times about the price of the new car. She told me that she didn't know and that finance would tell me. (She knew the entire time.) - She proceeded to focus on showing me monthly payment options alone. - She also revealed that my car had negative equity of about $7k, but verbally stated that the dealership would take care of it and pay off my loan completely. It's important to note that she did not inform me that the negative equity would be added onto the finance amount. (I would've declined the offer if I knew.) - I agreed to a monthly payment that matched what I paying at that time. (~$557) I was then told to return on May 25th for the car because there was a 'code' that needed to be removed before letting me have it. - May 25 - I returned to finalize everything with the finance manager, Eli. He went over two payment options with me, the agreed amount and one higher than that. ($657 with lower interest rate of 2.9%) the initial amount had a much higher interest rate, so I agreed to $657 at 2.9%. - At no point did he review the contract costs with me before having me sign the document. Again, I would've declined if I was properly informed of the additional costs and fees that were added on. - June 13 (a day or so prior to this date, I finally received an email to set up my financing account. That's when I first noticed that the total amount was $43,000 and that they added the negative equity onto the finance amount.) - Visited dealership to address discrepancies related to the finance amount. Eddy, the manager, gave me his number and assured me that he would look into it and try to help me. Never heard from him. - June 18 - I sent a detailed email to the manager Jesus and finance manager Eli detailing my experience and my hope to resolve it without escalation. No response at all, even after two follow ups. (They had previously responded to my emails before so I know the emails are correct.) - June 23 - I texted Samantha, the salesperson, respectfully to address that she lied to me about not knowing the car price. She proceeded to lie again and become defensive. Screenshots added. - I asked if she could help me get management involved, but she ignored that. - July 4 - I filed two formal complaints against the dealership with the FTC and the FL Attorney General - July 17 - Received call from Julian, the dealership's recently hired Customer Retention Manager, asking about my experience. - He did not know anything prior to the call. - He did not have a company email when asked for it, stating it was still in the works. So he provided his phone number. - I told him everything that I experienced and he said he would do what he could to properly compensate me for my experience. - Haven't heard anything back from him either. Emotions: I feel like an utter fool for trusting the sales and management team to be transparent with me during the trade in process. I'm not savvy with car sales by any means, but I do work in banking and understand the importance of disclosing information, especially to those that might not understand how things work. I made the poor assumption that I could trust them. I should've been more diligent and assertive, and accept my own responsibility in this completely. However, that doesn't change the fact that I was actively deceived and manipulated. Both are true. This entire situation has caused me immense stress and emotional turmoil. I've wondered if I'm crazy or just dumb for letting this happen to me, but I know I'm just a young woman that was taken advantage of, and not the first by any means. I genuinely hope I'll be the last, so please beware of this place. I've always had a strong relationship with this dealership, but the new ownership has ruined it completely. read more

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This is my second Mazda purchased at this dealership, and they took very good care of me. Our sales representative, Giovanni, was very responsive and communicative throughout the entire process. He answered all questions and made me feel very comfortable about my new car purchase. Thanks for taking great care of me, I'll surely be back for my next Mazda! read more

Southern Palms Mazda - 2024 Mazda CX90 - Auto Parts & Supplies Near Me - Royal Palm Beach, Florida

Every time I come in Chris is the best at taking care of everything from start to finish with my car. He is truly the most service friendly person and updates you every step of the way. I am glad I purchased my car there. Other dealerships do not have their act together like Greico Mazda! If you need a car see Chris at Southern Palms!! read more

BUYER BEWARE - TERRIBlE DEALERSHIP!! I had placed a deposit via my Amex charge card on a preowned vehicle and was coming down the next day with my trade in to complete the deal (turn in the negotiated trade in vehicle and pick up the negotiated pre owned vehicle at Southern Palms. I received a text from my salesman that my vehicle was sold by another salesman that evening. I was furious, spoke with a manager who told me the General Manager would call me. No call. Called back and left a message - no call. If there was ANY problem with what the salesman had done in my transaction, the LEAST that the dealership should have done is called me before selling the vehicle out from under me. I spoke with other GM's and they said no one should have been allowed to test drive or negotiate a deal on a vehicle with a deposit on it. read more

Subject: Customer Experience Feedback Regarding General Manager Interaction Dear Owner, I recently completed the lease buy out purchase of my vehicle at Southern Palms Mazda and wanted to share feedback regarding my experience. First, I want to recognize Sam and the finance representative who finalized my paperwork. They were professional, courteous, and helped move the process forward. I appreciated their assistance and wanted that acknowledged because not everyone involved contributed to what became a difficult experience. However, I feel it is important to bring to your attention an interaction I had with Eddie, who I understand is the General Manager. While I was waiting in Sam's area for the finance paperwork to be completed, Eddie approached me regarding a previous review I had left about an earlier experience. Rather than making me feel heard as a customer, the interaction felt confrontational and uncomfortable. When he approached me, he pointed his finger in my face then Eddie extended his hand to shake mine, and I accepted in good faith. However, the interaction quickly became intimidating to me. He stood very close, maintained prolonged direct eye contact, and his manner felt more like pressure than customer service. I left feeling uncomfortable and unsettled rather than supported. What disturbed me most was not disagreement over a review--it was the feeling that, as a customer who had voiced concerns, I was being confronted while still at the dealership completing business. Because Eddie holds a leadership position, I believe this is important for ownership to know. Managers set the tone for customer treatment. Customers should never feel uncomfortable, pressured, or discouraged from sharing honest feedback. I am not requesting disciplinary action and I am not seeking a response. I simply want ownership to understand why I do not plan to return as a customer and why this interaction stayed with me after what should have been a straightforward transaction. Thank you for taking the time to read my feedback. read more

To call these people dogs would be insulting dogs. Two weeks after taking my down payment still no car and no answer. Mr Finance tool was going to call me Saturday, then Monday, and then Tuesday. Over two weeks after taking my money still no response. read more

If I could give zero stars I would. Their plan is to lure you into their showroom and promise you a range on price of a car while they are texting with you. But when you get there, it's a totally different story. Bait and switch all day. They have zero appreciation for the amount of time you spend driving back-and-forth. They basically flat out lie to you. Do yourself a favor and stay away. read more

If I could give this experience zero stars, I would. Unfortunately, my dealership, Lou Bacharodt, closed down, so I was forced to take my Mazda to a new dealership for service. I have a new car so I didn't think it was going to be an issue. I made an appointment for 9:00 today and arrived at 8:30. Service advisor Sayoun (spelling?) took my keys, and I took a seat. I was very patient for the first 2 hours. I went up to Sayoun and asked how much longer he thought it was going to be. My car hadn't even been taken back yet. He began to tell me how they have no workers and that no one wants to work and that they still had cars backed up from yesterday. Things that should have been explained to me when I made the appointment. I sat back down. After another hour, I said to Sayoun that if my car hadn't been taken back yet to just bring it up front and that I was going to leave. He nastily says to another worker "Tell them to put her car back together she wants to go". I repeated that wasn't what I said, and that if it was being worked on, fine, but if it wasn't to return my vehicle. I said and please have your manager call me. He said,"What would you like me to call you?" So rude and so unnecessary. A few minutes later I noticed my car out front. I went back to the service advisor. He said, " This wasn't covered under warranty but since you were unhappy with your wait, I will cover it", But then proceeds to tell me all they had to do was bang on my wiper fluid reservoir to reset the sensor. At that point I was done being patient. He even had the gall to ask me if I had put Rain-X in my windshield wiper fluid. I don't know if this dealership speaks to all women this way, but I can guarantee you I won't return to find out. If you are a woman, and you are taking your car for service, avoid this place at all costs! read more

Just bought a Mazda Cx-30, all the staff was really nice and helpful, but specially Juan Martinez, I could even say he's the best salesperson at Mazda, left very satisfied with the experience, thank you! read more

Southern Palms Mazda - Southern Mazda - Auto Parts & Supplies Near Me - Royal Palm Beach, Florida

Amazing! The entire crew was welcoming and attentive. The group that assisted us with the purchase of our vehicle was Very friendly and accommodating. Special thanks to Claudio and Fabio! read more

I purchased my 2019 Nissan Rogue in 2020 from this dealership, so I generally get my car serviced here unless I find a better deal elsewhere. After purchase I initially had a TERRIBLE experience with a male employee being super nasty to be during a service interaction but I brought it to the attention of a manager and was told he would speak with the employee. I love how easy it is to schedule service appointments through their online system and the reminders sent via email are super helpful. The waiting area is very nice and always stocked with snacks. Today I saw some pretzels I wanted but someone snagged the last bag so I approached a nice gentleman asking if they had more and initially he did not find any and offered me alternatives. A few minutes later a female employee comes to where I'm sitting with two bags of pretzels lol. Stellar customer service in my opinion. I also really like the iPad system they have to show you your car diagnostics and what other services that might need to be performed. I think it allows for transparency rather than just listing to a tech rattle off things they think you should do without a real time visual. (I.e., they actually take a picture of your 'bad' tires in comparison to a good one so you don't have to guess whether they're being truthful for not). I came in today specifically just to get my tires rotated (I had an oil change coupon that I decided to use elsewhere) and I noticed they had a tire rotation special on their website for ($9.95). I made a 2pm appointment but finished some errands early so I brought my car in around 1:10pm and was quoted a 60/90 minute wait time. I don't know if it was just a busy day but at 2:43pm I was still sitting without any updates or a new ETA for service completion. So glad I came an hour early or I may have been late picking my son up from daycare given the wait. At 3:10pm I walked back to the service area to inquire when my car would be done. My keys were just sitting out on the service counter where anyone could have grabbed them and the car was parked. I was honestly furious I had just been sitting waiting and never told the service had been completed. Thankfully the gentlemen who helped me didn't charge me for the service given the situation. No surprise to me the SAME man who treated me poorly during my first service interaction after buying the car was the SAME man who just 'mistakenly' left me waiting for 2 hours without telling me my car was ready while being negligent with my keys. At this point I don't know what his issue is but I can firmly state I have NEVER experienced decent customer service from this man. I honestly cannot give this place more than 3 stars (when I really want to give it two) because of the service department. I have had very pleasant and accommodating interactions with everyone in the building except him. If you come here definitely make sure you have a day to kill as service moves extremely slow. read more

My husband & I are so thrilled with our new Mazda CX5! Our salesman, Benjamin Kurlander was so patient, caring & knew every detail about the car. He was so helpful!!! I will definitely recommend him to any of my friends or family that are in need of a car. Also the staff was very accommodating especially Leona in the BDC Dept. She went out of her way & found the car that we were looking for. Thank you everyone for such a good experience esp Sales Mgr, Finance & Insurance Dept. All were very helpful!!! ****** read more

I recently purchased a brand new Mazda CX50 hybrid. This was the first dealership I visited with the full intention of exploring other dealerships/vehicles before making a final decision. Like any other dealership, the last thing they wanted was to watch us walk off their lot. And they made it very tempting to jump at their amazing offer, but we were adamant about ensuring we made the right decision by researching other similar vehicles. Here's what set them apart from other dealerships- they completely understood and were supportive!!! Our salesman, Kareem Akezzeh, went ABOVE AND BEYOND! He respected our needs and decision, stayed in contact with us, and was available practically 24/7 for any questions or concerns we had while we continued to explore other options elsewhere. His attitude, kindness, and genuine care and respect completely won us over! After a whirlwind of a weekend of car shopping, and finding some other very tempting options, we chose to return to Southern Palms Mazda to purchase the vehicle. No gimmicks, no traps, and an easy transaction. He even came in on his day off (a Sunday) to personally complete the sale and to get the vehicle all set up for us, and showed us how to use and customize the features. I have never felt more taken care of by a car dealer than I did with Kareem. Great dealership, Super Salesman. Car shopping is usually never pleasant- but with Kareem- it actually was!!! Grateful read more

Southern Palms Mazda - Auto Parts & Supplies Near Me - Royal Palm Beach, Florida

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I bought my car from Southern Palms Mazda on January 1st, 2025. I agreed to pay $32k OTD, but somehow my signed contract reflects $34k OTD. Yes, that's on me for not combing through the stack of 45 pages they tossed at me -- but the fact that Giovanni (sales) and Darren (finance) pulled this switch is beyond shady. But here's the real issue: the warranty refund. I live 9 hours away and can't just drop everything to chase down money that's rightfully mine. My co-signer (my dad) went to the dealership in early February and signed all the paperwork for the warranty refund IN PERSON. It is now almost May. My loan provider has received nothing. I have called countless times. My dad has shown up in person multiple times. The finance department never answers, never returns calls, and clearly does not care. What's worse? A salesman recently admitted they have no clue why the refund hasn't been processed, even though they have a wet signature on file. It's just sitting on someone's desk -- they're blatantly holding onto money that isn't theirs. Most of the people who worked on my deal "no longer work there," which says a lot about how this place operates. I love the car. But everything else -- from the contract trickery to the ignored refund -- has been an absolute nightmare. If this doesn't get resolved immediately, I will be pursuing legal action. read more

Typical Bait and Switch dealership. The owner is emotionally attached to certain vehicles that are advertised but wants to sell at inflated prices. Missed out on a cash sell. Thanks to HGreg for an easy least transaction. I honestly think Ish wanted to sell the car but the owner was being less than amicable. Ish: Four stars Owner: (wasted my valuable time) read more

This is the worst. The salesman told us the car was $28k then when he comes back with the paperwork the price was $37k. Then with all the fees we're way over $40k. Then the worst of all he brings over his manager and then we thought we had found ourselves in a circus. She started getting aggressive because we weren't biting. We finally got up to leave, they chased us to the door. No thanks. You do you but I will never step foot in this dealership again. read more

I will never return to buy a vehicle here and will never recommend a friend or family member to go here. I bought a used car, did a trade in and it was a complete nightmare. No one ever returns a phone call when something needs to be corrected. The sales receptionist or associate, whatever she was the rudest person I have ever encountered at a dealership. A bunch shady behavior under one roof. If I could give less than 1 star, I would. read more

Giovanni was amazing and did everything he could to make this experience smooth and transparent. He listened to what I wanted and looked to make it happen. Thank you Gio! Adam P read more

Juan was very nice and helpful but the prices are terrible. They had a USED Toyota Corolla marked at 29,000... we test drove some but the prices were marked way too high. read more

Honestly my car came out worst then it went in. Transmission making harsh shifts, can barely drive my car about 65 because of severe vibration and bouncing. They left the transmission panel open under my car cause loud noise when I drove. They balanced and rotated my tires and now something is rubbing on the left side cause my car to veer right as it drive straight without correction. I regret coming here. Go to Mazda of the palm beaches. They did the inspection and offered me thing that's was already serviced, because they didnt check and used my mileage as a guesstimate. Now they are ignoring my calls to setup a return visit. read more

Went to several dealerships but I felt that Jake was the most genuine salesman i spoke too so I came back and leased a 2024 Mazda CX-5. Jake was great and very helpful through the whole process, me and my wife are very happy with our new SUV. Appreciate you Jake and the rest of the team! read more

Southern Palms Mazda - Auto Parts & Supplies Near Me - Royal Palm Beach, Florida

I leased a a car and I felt restricted on miles so I went to bank to get loan and they need payoff letter so I contacted dealer for payoff and they told me 46000 something dollars so I went to get a better understanding and then they dropped it to 43000 something dollars. So my tax tag title was like 2600 something dollars my Mazda pay off on lease is 39500 something dollars so purchase should be 42000 something dollars so they said we can't negotiate a lease but yet they went from 46000 to 43000 stay away from sales manager garret. read more

This dealership has unfair and unethical business practices. At the point of sale, there is a lot of misrepresentation of facts. The sales folks are so desperate to make a sale and they will say and do anything to close the deal. The customer services are terrible. The finance and sales folks have professionalism and do not value customers especially those who are there to return the leases or exercise the purchase option at the end of the lease. BUYER BEWARE. FIND ANOTHER DEALERSHIP. DON'T END UP LIKE ME. BELOW IS MY STORY.... I leased a Mazda 2022 CX-5 PP for 30 months. Before signing the lease agreement, the sales person and the finance manager, went through the option to purchase the car and return the car. I was clear from the onset that I would be purchasing the car at the end of the lease. I asked what the lease purchase option would entail and I was advised that the total amount for the purchase option would be the option price as reflected on the lease agreement plus taxes on the purchase price, tags, license and registration. When I went back to the dealership 2 months before the lease was up, I was up for a rude awakening. The car payoff amount provided was not reflective of agreement and there were several added on costs which were labeled as E-tag fee, private tag agency fee ,tire fee, battery fee, lemon law fee. Instead of the 3 line items anticipated, there was a slew of charges that did not make sense. First I was astonished and then my immediate reaction was to pull the lease agreement and read it out loud to the sales person. The lease agreement did not disclose any of the above fees. The sales guy admitted to me that he was not aware of the extra charges and he had misinformed - basically claiming that he was new to the job when leased the car to me. When I asked why the dealership could not take responsibility of their incompetency, the sales guy told me that the could not be changed or revised because the dealership was not making any money and they were doing me a favor. Not only did they say that they were doing me a favor of allowing me to exercise the lease purchase option, the sales guy at the dealership ended up threatening not to sell the car to me because I vehemently disputed the additional charges and said that I would publish my story in the media to educate customers. Since I did not have any choice and was at my wits end, I caved in and paid the extra/added on costs. I wrote them a personal check and charged my credit card the maximum allowed in the amount of $5,000. We signed the purchase agreement and the transaction was complete according to me. Well, the next day, the finance department called me to say that their 3rd party checking clearing company could not clear my personal check. I told the finance manager (R.K) that there was money in the account. He said that they would prefer a cashier's check instead. I told him that I would it ready the following day but someone would have to come pick it up from me. I got the cashier's check. confirmed with the finance ma in my books. - The read more

Had a horrible experience at Southern Palms Mazda. I made an agreement and put a deposit down on a lease for a car they told me would be there the next day. Morgan, Phil, and Josh lied to me for a week promising me that the car was coming until I found out that it had already been sold to someone else. DO NOT trust a word they say!! After I got a car from another dealer, they even made me take my initial review down before they gave me my deposit back- HORRIBLE PEOPLE!! Ended up working with Sabrina at Gunther Mazda in Fort Lauderdale and had a great experience- go there instead! read more

I met with William Hicks as my Sales agent and was so impressed with his in-depth knowledge of the construction and safety features of the Mazda vehicles. He was very patient with me as I went through the typical vacillations on the color and interiors of the CX-5. Additionally, throughout the process, he was efficient and timely in his consistent communications. I truly appreciate William and believe he brings great knowledge and customer service to the dealership. read more

Why are there bad reviews on this Mazda location? Took my car in to get serviced & they were very thorough & pair on pricing. Needed new brake & they gave me multiple options. Gave me a free engine inspection. Also gave me a cheeseburger they grilled out front & a soda. Can't ask for more really. Will definitely be back Edit: Just found out they are recently under new management & wow can you tell the difference. Very impressed read more

***BUYER BEWARE**** My wife's birthday was ruined when I bought a car from this incompetent dealership over the internet because they told me it was perfect inside and out. They delivered the car to my house with BURNED CARPETS and the most HORRIBLE smell of cigs that I have ever smelt! I was upset but figured this is what the 3 day exchange was for. NOPE!! Neither the bank or the Dealer would honor the 3 day exchange or any agreements that we have on email and these people just royally screwed over a married couple for NO REASON!! Other then they made a mistake on this car and took it out on us!! A palm beach dealer that couldn't take a hit on one of their own mistakes and has to take it out on another customer! INSANE! The GSM Eddy promised to discount the car in exchange for an aftermarket product that I could cancel right after. He said I could pocket the money. Sounds fishy but I needed the GAP anyway so i dont know why he offered this. That promise to cancel was broken when the SM Philip told me I couldnt do that. I'll be filling a complaint with the BBB and Florida division of Insurance. The SM Philip promised that if he fixed the car and i still didnt like it... THEN he would exchange it. Well they just dropped it off at the WRONG HOUSE and didnt give me a choice. These people promise anything and then dont follow through. Filling a complaint with the Florida AG to see if anyone can help me with their written promises that they blatanly ignored! So i've worked in these loans before and this dealer was asked when the salesman was driving back 3 hours to his shop on the very first night... that since the contract hasnt even made it to the dealer yet, would they be willing to let me tow the car back at my own expense and they take it to auction with the damage. They had the ability to make that choice and they chose to hide behind the used car laws to screw over a customer. This is the dealer that ruins the reputation of other dealers who try to do the right thing. When these people need to get rid of something, they will find an innocent couple to take advantage of. read more

This review is based on Southern Palms Mazda Service. It does not represent my experience with the sales team or showroom personnel. TL;DR: I was either given poor or inaccurate expectations on wait times throughout my experience, and my service Advisor failed to updated me when the situation changed, leading to an extra day without my own car when the service department is closed on a Sunday. In recent years Mazda has made significant effort to establish itself as an upmarket brand, challenging the entry-level luxury offerings of European and American makes. It takes more than a vehicle lineup with nice interiors and well-equipped amenities to deliver a luxury experience. My recent support experience to seek normal 30,000 mile service was less than ideal. I arrived on-time with a reservation. I was told the initial wait would be 90 minutes and I'd receive an update after 1 hour, with a SMS link to review my inspection and make decisions on any items. I arrived for an appointment at 2:25pm on a Thursday and was checked-in with my car handed over by 2:40pm. Totally fine. At 4:45pm, after giving a generous window to locate or find me, with no update in-person and no SMS message, I asked the service desk technician for a status in-person. I was told to wait 5 minutes, fair enough. At 4:52pm, I received a SMS to view my inspection via a link. I reviewed the inspection, made selections, and submitted the request. At roughly 5:30pm, I was asked if I wanted a loaner car for the evening. A part to replace a damaged part needed to be ordered, fine. I left with a loaner car and was informed I'd be able to pickup on Saturday. Friday went by, no call or update--no email, SMS, automated notification, anything. Saturday arrived. No call, email, or update. At 2:57pm, I contacted Southern Palms Mazda via the public website number. A kind person gathered my name and informed me the service advisor would follow-up. No follow-up occurred. Sunday. I contacted Mazda in the morning and was notified the service center is closed and no update could be offered. I've worked in service for more than a decade. I know it's often thankless and difficult. And businesses post-COVID squeeze every ounce out of employees to earn more and save more. That said, this experience undermines the entire brand. It is both entirely avoidable and unnecessary. My only expectation was that Mazda follow-through with what they said they would do. The advisor committed to a 90-minute service window and a 1 hour follow-up. They missed the 1 hour follow-up by double the time. They missed the 90-minute window by a half hour. I was in the lobby, the person knows what I look like and who I am. They could have walked over at any time to check-in, but didn't. Which means they either have zero value for my time, business, or didn't care. The same can be said for my Saturday service window. Did they offer a loaner car? Yes--but simply put--that's not my car. It's someone else's, and it's a severe liability anytime I move it. And I have to consider putting gas into and not driving too far--it's a band-aid, not a solution. I now must wait until Monday, a work day, a day I must now plan out because of incorrect, inaccurate, or poor expectations and zero follow-through. Part of a luxury experience is one where a customer never has to be curious about next-steps. They never have to "be patient" or consider why the person they've worked with hasn't followed up. More information always trumps a lack of information. I gave my service advisor several opportunities to deliver a great experience and turn things around. They didn't. I used to respect this location and the quality of its workers. I don't anymore, not after this encounter. I'm not keen on returning, and that's a disappointment. I admire the Mazda brand and have great joy about my car. This experience threatens to dissuade me from seeking business here in the future. To all who venture here, I hope your visit goes better than mine, and that Mazda and its team can learn from these mistakes. read more

All around great service just try them out and you will not be disappointed I spoke with Chris and Bryce even tho I did not purchase for personal reasons the deal offered was an amazing deal I was just not ready to buy now but upon speaking with Bryce it is an entirely different team and owner and from my experience they are wonderful very hands on upfront and willing to work with my budget as best as they could I was treated way Better than what these reviews are saying read more

Southern Palms Mazda - Auto Parts & Supplies Near Me - Royal Palm Beach, Florida

This dealership is scummy and the service department is worse, I made an appointment - went to drop my car off, and then got told that they wouldn't have enough time to complete the repair so I'd have to reschedule. I get it, not having enough time is one thing... but then to reschedule and show up 3 days later in the morning I went all day without hearing from the advisor, then I called and got told that they don't have the part, it was supposed to come in but didn't. I waited all day to get told nothing except that they have to keep my car another day. read more

I have been using Southern Palms Mazda service department for years now. The service advisors are always friendly and deliver great customer servic. read more

Stopped at this dealer to see if I could return my CX9 that I leased in NY. Walked out with a new 2021 cx9. Evan was the sales person, I highly recommend him. This is my third CX9. My old car was loaded and I was concerned I would not have everything I had before. Well this dealer surpassed that and I love my new car. More importantly I found a dealership that I trust. I like them so much 2 days later I bought my daughter here to by aotherCX9. read more

Southern Palms Mazda has been the best dealer experience I have had in south florida including broward, Miami dade and palm beach counties. I want to thank them for making the buying experience on my new Mazda 3 amazing! Everyone at this dealer is genuine from the GM Jeff, to the finance manager Kareem to my sales rep Justin Peña. Idk how they do it but they made me feel at home and got me into my dream car. Thank you Southern Palms for being the best. I am truly grateful for all of you! :) read more

This was one of the worst experience I've ever had at a dealership, I've been in the car business for eight years and have never experienced something like this they made me drive two hours, told me the car was available and the manager with no courtesy !manager Name ( JIM )REAL rude guy came had me wait for 2 hours test drive the car and everything ! To tell me that the car was sold ! Don't do business at this dealership they will tell you anything just to get the deal going they will waste your time. read more

This dealership destroyed my credit score. My score went below 800 for the first time on over 2 decades because of their incompetence. Here's what happened. I returned my leased Mazda to them before my lease end date. I purchased a new car from them. My down payment and financing included the last payment of my lease. All of which was done before the lease due date. I left my leased car with them and drove away with new purchased car. However due to the delays on Southern Palm Mazda side afterwards and unknown to me, my lease payment was not sent to Mazda Financial by them until after 30 days later. Now I have this credit issue on all my credit reports because of this dealer's incompetence. When I asked the dealer's manager to contact Mazda Financial to help resolve this, he told me they cannot. Meanwhile, how can a Mazda dealership not be able to discuss this issue directly with Mazda Financial to explain the situation and to resolve it? I've been trying to dispute the issue for over 6 months with all 3 credit bureaus which is huge amount of time and still no resolution yet because my credit history still shows as if I paid my bill later than 30 days overdue. Even though I paid Southern Palm Mazda well in advance of my actual lease payment due date. Beware of trusting these people. They want a car sale and then they don't care about you afterwards. read more

I had a great experience purchasing a new vehicle from Southern Palms Mazda. I was shopping around for about a week and went to a few other dealers. All I got to say is I wish I came here first. I wasted so much time at other dealers who tried to bully me, sell me cars that had been in an accident or had clear visible damage, one held me at the dealership until 10pm when I finally walked out . Southern Palms hands down was the most professional, pleasant team to work with. I came in on a Holliday, with my toddler in tow. I was greeted outside the building which was very nice (it's the little things), the staff were friendly, knowledgeable and treated me with respect unlike some other dealers. Jose (new manager) and William (salesman) were excellent. Jose gave me a great value for my trade-in, well above the other dealers quotes. William turned my dreaded day of car shopping with a toddler into a fun, joyful experience and my son loved it as well! Emily in financing was amazing as well and offered to fill up my car when I came in the next day to drop off the second key and finish some paperwork. Thank you! I definitely recommend this dealership. read more

Went there on 1-7-2024 was greeted by Mark nice guy helped us look for a 2024cx-5. We liked the model in the showroom carbon turbo trim sticker price was 42900 questioned a couple of questions he came back with a write up of 50279 OTD. Told them we would only pay 41000 OTD and they said the best they can do was 43825 so we left and took down Mark phone number and went over to Toyota next door. Didn't really see anything over there that we liked want to get lunch my mom really liked the car so she told me to text them that we pay 42500 OTD final offer. They agreed to 42606 so mom was happy want back there and they tried to gave us another car not the showroom one that we have been talking about the whole time. They said that one would be 600+ more. Why would we want that one? We talked and negotiated the showroom model the whole time. Moral of the story they will try to rope you off very high to start at 50000+ is crazy after reading all the another reviews with the unlimited warranty that they so claim to add on the price is BS seems like they won't honor any of it. They will also bait and switch the car you're trying to get. Beware the manger Bryce will not honor any mistakes they make try hard to get the most money out of you. read more

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