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    Southern Palms Mazda

    5.0 (1 review)

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    4 months ago

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    CarMax

    CarMax

    (16 reviews)

    ***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

    Complete rush of a sale. There's more damage to the car than described on website. Not to mention…read morethat the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.

    Pinnacle Motorcars - Don't look on the inside or the other side.

    Pinnacle Motorcars

    (11 reviews)

    Bought a "Dennis Special" defender from these guys. Dealt with Dennis and Todd and it was NEVER…read moreeasy. Shipping took more than 3 weeks while they tried to find a bargain on shipping. Shoved it into a covered carrier and had to deflate the tires to 5lbs to get it in. Car arrived with dead battery at 1AM, needed jump and all tires inflated just to move it. The car was damaged in shipping and required some repaint. The title also took weeks and many phone calls until it finally arrived. The truck also came with bad alternator, some electrical wiring issues which caused the A/C to stop working the first time we drove it. Radio had no bracket installed so it fell into the box, rear seats are all upholstered MDF where tiniest screws were used to secure them into the frame and have all come out and have to be re-drilled and secured. The turbo was not connected, thermostat housing was cracked causing overheat and requiring replacement even though the car was described as "completely restored" and "running like new." Car has been in shop twice in less than 200 miles for multiple, different repairs over $2000. Main dashboard panel was not replaced, so none of light/gauges are visible. Dennis promised replacement part- never sent. Paint was $600. Dennis would not return calls for weeks, and when I contacted Todd he promised to partially cover the above and then also went radio silent. Still waiting for a return e-mail, call or the check I was promised. Unfortunately probably going to have to go the legal route. These guys make the sale and then disavow any knowledge or responsibility for vehicles which they claim to have restored/completely inspected. Buyer beware, there are many, many far more reputable dealers to buy from.

    Unethical, dishonorable and irresponsible are words I would use to describe this company…read more Dennis was my best friend until he closed the deal, then when all of his promises never materialized I called the owner Todd who just kept saying yes to me so he could get off the phone. He never followed up with any of my concerns, he obviously does not care about his customers once he has your money. I just saw after 5 months Todd responded to my review so I thought I would update this. Unfortunately Todd I can not enjoy the Defender from the first day I had it delivered because it overheats, it needed a thermostat, new radiator and a coolant flush. The wipers do not work, the defroster and heat do not work, the battery light is on because the alternator is faulty and needs to be replaced. I also have numerous shorts in the electrical system and it needs a new wiring harness. Thus far I have over $3700.00 dollars in repair bills I had to pay before I could even drive the car. I sent you the receipts and pictures but you did not reply and now your trying to save your reputation with a pathetic response on yelp. Bottom line you sold me a fresh paint job on a mechanical nightmare, thanks Todd. I regret doing business with this company and would suggest to anyone if you buy a used car from them have it checked out by an independent shop. Do not take their word for it or you will get screwed like me.

    Southern Palms Mazda - car_dealers - Updated July 2026

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