We went to purchase a car, arrived at Schumacher Volkswagen the people were very nice. They showed…read moreus a car we would qualify for and all the good things that go along with that. We leased a vehicle and we bought a service plan that was supposed to come include everything from bumper to bumper even wiper blades is the way that the dealer and the finance man said it to us. It could not have been more False as when we took the car in for the first oil change we had no problem. But when we took it for the second oil change they said no your oil change is not due for another year they do not sell you a plan that works on mileage they say your plan works on days! The most ridiculous thing I've ever seen in my life and then when I go to use it for anything other than oil changes they say no is all you got was oil changes. So be very very careful if you go to Schumacher auto to buy anything as they live through their teeth. They have no problem lying to sell a car this is not a good company this is a horrible company. On the second oil change I paid for the oil change and a tire rotation and when I get home I realize they didn't rotate the tires. So do I really know if they change the oil???

Beware! This dealer sold me a complete lemon. I bought a 2017 Volvo that was burning oil. I found…read moreout the next day when I had to add a quart, and then another the next day. I took it to two mechanics, both said the only solution is a new engine and that I got shafted. I called the dealer and he said felt terrible about it, that he would take care of it. He offered to sell me another car. It was cheaper for me to get a new engine ($9K). He refused to help me pay for the repair. I had a local mechanic run diagnostics on this car before I bought it. Clearly the engine error codes were cleared and the oil was topped up. He knowingly sold be a lemon and refused to take any responsibility for it. Florida has no "lemon" laws, so beware!

I just purchased a used 2013 VW Passat DTI SE for my son who is a new driver and wanted a safe…read moreand reliable car for him . I actually had a very pleasant experience with the owner Mihai who is very understanding and accommodating. He even followed thru after the purchase of the car with small details to be fixed . I would definitely recommend his services , you will not be disappointed at all !

Everything about this dealership was exceptional. Great…read morereceptionist Everyone making sure I was well taken care of Genuinely amazing people Wouldn't go anywhere else

I have been coming here to get my SUV serviced for an oil change and tire rotations for a while…read morenow. The customer service is solid and I have spent time waiting in the lobby as well as upstairs while the vehicle was being serviced. I don't have a set advisor to go to since all of them have been positive. I'm not much of a fan of doing other services since the dealership always charge more. I make a note of what is recommended to get done and have it done at a cheaper auto service location.

***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

Complete rush of a sale. There's more damage to the car than described on website. Not to mention…read morethat the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.

We highly recommend Eric Jorn as your go to sales rep at Al Packer Ford. While searching for a…read morevehicle for our family we decided to stop into the dealership and Eric was first to greet us. Firstly, let me state that Eric gave or showed us any pressure. He was extremely knowledgeable and gave his honest truth about what we should be looking for. Let me also say that all the cars at the dealership, especially the one we looked at is extremely clean. Even the used cars looked brand new. After letting us test drive and go over all the details, he let us go home and think about it. We told him the range we were looking at and him and his team did magic. It met us where we felt comfortable. We came back a couple days later, and finalize the deal We were in and out within an hour and I couldn't express how smooth this process went. I highly recommend Eric. I highly recommend Al Packer. We felt no pressure, no hassle and no stress. PS it's always nice when a sales person truly knows cars and his knowledgeable about what he sells. Five stars to Eric.

I saw a ford bronco on the lot and went into the showroom to ask to see the bronco. Walked in and…read moreALL EMPLOYEES were on their cell phones. Once we entered the very nice lady at the front desk immediately put down her phone and greeted us. She asked an employee to the left side of the front desk to help us closest to the entry door ( acne scars) looked up from his phone as said " I have an appointment". She then looked at the other guy behind him sitting on his phone (bald) and said "ask so and so". Could not hear who he mentioned. Then the nice lady walked back to another office (was rejected) and then came back to the front desk to tell us that she will find someone to help me. I've never experienced this from a customer service industry led business. Being in the customer service industry I would have greeted the customer even if I had an appointment and let them know I will help them even if I have an appointment and bounce back and forth To gladly help with whatever they needed. Unfortunately they lost a cash sale. Do NOT recommend purchasing from this dealership.

If you're looking for a car, go see Austin Heenahan at AutoNation Chevrolet Greenacres. Seriously…read more He went above and beyond from start to finish and made what is usually a stressful process feel smooth and straightforward. Austin was responsive, patient, and genuinely committed to helping me get exactly what I was looking for. He didn't play games, didn't apply pressure, and followed through on everything he said he would. That kind of experience is rare at a dealership. Huge thanks as well to Edward in finance for making that side of things quick and painless, and to Dana Moore, the sales manager, for helping bring the deal together behind the scenes. If you want a dealership experience that actually feels honest and easy, ask for Austin. You won't regret it.

My experience with Autonation was really poor. I bought a car there and they said they had recently…read morechanged the oil. Less than a month later a large warning appeared on my dash saying the oil pressure was low and to pull over immediately, so we did. We let the car cool down and checked the oil. It was completely empty. We took a picture of the dipstick which I'll add here. We called for a tow truck to take it back to the dealer since it was under warranty. While we waited, a man who stated he was a mechanic offered to help us. He checked the oil again with the same result. When the tow truck arrived and he saw it was going to have to be driven onto the flatbed, the mechanic told me to go in the store and purchase 5 quarts of oil because we shouldn't even turn it on without oil. He then filled it for us and the car was towed. The next business day, I was contacted by Autonation and I described the problem. Going forward, I had a very difficult time with communication. My texts were not always answered in a reasonable amount of time and questions were left on read. The link in the text messages leads to a video showing the car is on a lift in the shop, but no information about its condition was given. Eventually I went there in person and spoke to a manager named Chris. I explained the situation and he apologized about the lack of communication I was receiving. He stated that it says in his system that an oil change had been done before I purchased it but that there may have been a simple human error and the oil had mistakenly not been refilled. I asked if they had check the engine for damage since I had been driving around in it for the past month potentially without oil. He said that there was no way to do that without taking the engine apart completely which wasn't an option. It was a polite exchange, but I still have concerns about the health of my car going forward. Chris asked me to leave the car an additional day because it was near closing time and he wanted to look into everything before I took the car back. The next day I received no communication. I repeatedly called and eventually spoke to a man named Scott that transferred me to Robb. Robb said he didn't know anything about it and he would have Chris call me which never happened. Today I went in and asked for Chris. I was told he would be contacted for me. I waited for probably an hour before going back to speak with him again and that employee was no longer there. In fact, every drive through cubical in the service department was empty. I stopped random people with name tags who all told me that they would locate Chris, but then seemed to just go back to what they were doing. No one was at the service desk. Eventually I saw Robb who said he would find Chris. A few minutes later, he opened the door to the waiting room and told me the car was being brought out for me. As I stood up to ask him what was going on, he let the door close and quickly walked off. I went outside and looked for Robb. A short time later someone else drove up in my car and asked me if it was mine. I was given my keys by someone who had no idea if I owned that car and I left. I was given no paperwork. I will be taking my car to my regular mechanic to follow up.

I would totally recommend this Enterprise Car Sales location…read more My experience here was very pleasant. Kevin and Keenan took great care of us.

Just bought a 2024 Toyota Corolla from Mark and Geoff. The entire process was effortless. The…read moreprocess was fast, efficent and extremely professional. Everything was explained and they along with the entire team made purchasing a car stress-free. The customer service was excellent and I was assured that I could call if I had any questions. I will recommend Enterprise Car Sales to my friends.

Compre mi primer carro aquí. El servicio fue excelente y rápido. Los mejores de West Palm Beach en…read moreprecios y calidad.

From the owner: We offer a wide variety of used cars.read more