I recently had a flatbed service on a vehicle of mine that the starter went bad in out of nowhere…read more The team from Butera towing came, attempted to jump the vehicle which I have successfully done once the previous night in the snowstorm however, once trying again came to the realization we had a bad starter, also led to finding there was a bad alternator as well thought that maybe a head helped the mechanics I went to get extra work, but I was relieved to know that actually both devices were bad after checking the alternator being proven to me right in front of me. However, as far as the towing service, they were exceptional. Thank you for your service. Respectfully Michael J Anderson

AAA has sent them to me twice and they were awesome both times! Super fast! They always beat the…read moreAAA arrival estimate by 30 mins. The first time my fuel line ruptured and they towed my car to my shop with no issues. The second time was tonight. I was playing DD(Designated Driver) for my client, he locked his keys in his car at the gas pump. I left him in the car and went in to pay (couldn't at pump) I turned around and he was standing by me with a Gatorade... The keys were in the ignition and the doors were locked. *facepalm* Thank you super hero Buteras and thank you rockstar AAA!

I was quoted $600 to drop car off at Erie dealership from another tow company. Baileys did it for…read more$180. Very friendly. Was a great experience. Thanks again

Fast and safe service! Great price!! Kevin was very nice and professional. Definitely will use…read moreagain!

I have had many tows in my life being a Car Dealership owner for 20 years . Victory towing which is…read morenow extreme towing now due to unprofessional and down rite terrible service and customer care and security of vehicle is in there lot . F--- very bad place to do any business of any kind with .

About a year ago my truck broke down on the expressway, the motor blew. Christmas eve and my…read moregirlfriend and I left the truck on the side of the expressway and walked to a hotel for the night. Came back the next morning to get the truck and have it towed and this company was called by the troopers to remove it off the expressway. Doors were all locked wheels straight so they didn't have any reason to get into the vehicle. But still did and a bunch of my stuff was missing. In the center console was our engagement ring set passed down from my aunt. It was gone. Apparently nothing could be done about it when I went to the authority's.

In all fairness this deserves to be 0 stars. Extremely unprofessional, rude, ignorant owner, with…read moreneglect to customers and total lack of any customer service at all. Got out of the car up front with the car on still to go to the window (with no intention of parking there) to ask about a certain part and guidance, and the owner came running to the window yelling and "saying you can't park there" and making other extremely bold and ignorant, rude statements with an attitude to his (first time customers). Eventually dealt with an employee who was better. Went to find a vehicle for a part needed that was originally told that would be there, and was not there at all, after searching two full yards. Absolutely no record of inventory, and nearly mauled twice by two separate yard dogs and had to run, that we were never told about or to look out for. That is just looking for a lawsuit if anyone is ever injured without the knowledge of them. STAY AWAY from this place at all costs. I usually never give negative reviews, and it's been a while since I've been treated this way if I ever was.

Dependable told me "WE HAVE OUR OWN DRIVERS WE WILL HONOR THIS MOVE"…read moreThey did not use their own drivers for the move and the quoted price was 360.00 more than any other company who was using drivers off the national dispatch system like dependable did. Out contract was for 150.00+25.00 deposit and the remainder of 1300.00 was to be paid to the delivery driver. The delivery driver's company ( which was not dependable, It was actually a company called NWAY) wanted 950.00 for the COD and did not take credit car payment. I made arrangements to get them the money within an hour of verifying I was not being double billed. The receptionist and Dependable said the 175.00 was what was charged. The next day Iooked at my credit card statement and I was billed 189.00 and 378.00 . The contract only authorized them to bill my card 175.00. The contract stated that only NY state residents pay sales tax. I am an Ohio resident. After multiple attempts to contact dependable and talk with David White Hill the owner and was never given a return call I disputed the difference between 189.00 and 175.00 (14.00) and I also disputed the 378.00 to my credit card since it was never authorized in the first place. I finally called and got in touch with the Owner Dave Whitehill. He asked if we were on a recored line and I said "no this was going to be 2 gentlemen trying to work out something"and he said we you should be. He proceeded to MF me more than anyone had ever done in my life he called me a "deadbeat faggot"also. Then he hung up on me. I attempted to call back but he had left. I called again and was trying to talk to someone about the remaining balance I was going to pay. ( I don't think I should owe it because their service was the same I would get from any other company on the internet. I had multiple quotes on this move but went with one 360.00 more because of the promise of using their own drivers. Moral of the story is just use anyone on the net who seems decent at the lowest price because unless it is a 2600.00 move by a white glove company they are all the same. Our driver was from the national load dispatching pool and he was a good guy.

the owner is refusing to fix a dangerous suspension knock after their technician heard it and is…read moretrying to force an insurance payout. They wanted my girlfriend to drive the vehicle until it got worse so he may properly diagnose it because he couldn't replicate it in the shop. We did a ride along and he clearly heard it told his manager and things got out of hand when I asked him to fix it and now they're trying to push it off to Honda under her insurance.

Where do I start? At first I was told they accept checks now because it's a "Police Tow" they do…read morenot accept checks? Why? Because maybe we are shady people? How about I had a flat and the police called you guys to tow it for me? Except when I told you to tow to my home you t towed it to your business!! 540.00 I gotta go there, how? You towed my ride! Stupid people stupid customer service!! Minus one if I can help it

They were awesome! They came in middle of the night for a van lockout which was hard since it had…read morean oversized door. They worked and worked at it until they were successful, when others surely would have given up! They were well priced for the late hour, and amount of time they spent with my car. Would definitely recommend them for their friendly and helpful attitude.

Emerald Towing really came through and rescued us. The local guys wouldn't answer the call…read more We were off the road, up a one lane dirt road. Emerald drove all the way to Great Valley and backed up a one lane slope. Well done Emerald.