I had a very disappointing experience with this repair shop. Communication was poor, the repairs…read moretook much longer than promised, and I was charged more than the original estimate without a clear explanation. After getting my vehicle back, the issue still wasn't fully fixed. Customer service was unprofessional and I felt ignored when I raised concerns. I would not recommend this shop based on my experience.

From the owner: While our salvage yard specializes in Fords only our repair facility can handle repairs on all…read moremakes and models! Whether your driving Audi or an Escape we have the equipment and knowledge to get the job done correctly and afforadably. We guarantee our work with a labor & part warranties.

told to come to Bush and Sons from friends of mine that purchased cars from here, so glad I did…read more It's been a few months and I Love my car!! Will definitely be back for future purchases. Thank you so much!!

3/15 Sold me a car w a worn out/missing a nut on my passenger side control arm. Refuse to pay for…read moreit because I didn't take back to them why would I when I have no trust cause everything was "fix" on the car before selling it to me which that was unsafe for me to drive with. Then try no say because someone mess up w my plates that the $$ he has to spend fixing it is equal to the repairs to my car it is not because that fuck up wasn't my fault. I wouldn't recommend.

I have been to this business in the past but the service wasn't very good. Now that there is new…read moreownership, the business did a complete turn around. Very friendly and helpful the new owners are and honest. Had a estimate done at another local shop that seemed real high so I went in for a second opinion. They found that most of the items in a 2000 estimate were not needed and they saved me a bundle. Definitely A honest shop and got me right in without a long wait. Cheers!!

Had my bike in this shop for 3 weeks. I'd call to get the status and was told everything that it…read morewould be ready in a couple days and when I would go to pick it up nothing had been done. This last time the owner promised me that hewould have it ready by Friday so On Friday I called to see how much my bill was and was told that the owner wasn't capable of diagnosing and fixing it. Truth is he just didn't want to take the timetable diagnose the issue and run the tests. Instead helped to me repeatedly and sent me away 3 weeks later with nothing having been done and I left on my unsafe bike that I counted I him to make safe as a good mechanic does. I advise anyone who is considering going here to save yourself a lot of grief and go to Hectors or Drakes Powersports. Slagles in north warren is a great place as well. I wonderer leather waste my time again. I'll give my money to a mechanic that cares about their customers and the safety of the riders.

We had a terrible experience there over a year ago and we just attacked by the owner again after…read moreover a year because he cannot take responsibility for his actions. We went there to buy a UTV the sales staff told us they had NEW left overs from the factory coming in. We put a deposit down and waited for them to come in. Well we got a call our new machine was here yay! Got there it was a used machine with over 600 miles on it. The salesman insisted that they were told they would be new. Obviously we refused to take it. We left a negative review, the owner in writing on line lied a year ago and is still spouting off untrue statements. His staff in front of 3 witnesses guaranteed us we were getting a new left over machine. No one ever said anything about a used recalled machine. Dave Warren who wasn't even there in writing is lying and stating that we were told it was a used recalled machine. Nice try Dave! You can lie all you want but the truth is the truth! Dave Warren motorsports will scam you out of your hard earned money, check every part of any contract and look your vehicle over with a fine tooth comb!

I drove from Erie, PA which has 3 Jeep Dealers within the County. I did so for the amazing…read moreexperience I knew I would receive on my 1st lease. Dave Warren searched for the perfect vehicle that would meet all my needs/wants and he did a fabulous job! Andy Laury handled all the paperwork, showed me all the features and helped me set up everything on my new Jeep Renegade, all with some fun and laughs! The dealership as a whole is extremely friendly, comfortable and accommodating. Even during a pandemic and a time where there are shortages of things, Dave and his staff came through with a win! I'm looking forward to my service visits and anticipating nothing less than white glove service! THANK YOU!

A friend purchased a vehicle from this company in February of 2015. She was a 21 year old female by…read moreherself. She had no/poor credit and thus her options were limited. This dealership sold her a vehicle with a KBB value of about $1,500 for $7,500 when all payments are complete. In July we had to perform a $700 brake job because the brake lines had rusted through and the front brakes had seized destroying the rotor and wheel hub. Admittedly had the seizure of the caliper been noticed the rotor and hub assembly may have been salvageable, but brake lines don't rust through in a couple months...least not that I am aware of. When we contacted Kyle about paying for the parts to make the repairs, which we performed ourselves, he agreed but never followed through. At the end of August the brakes failed yet again and a fuel line rusted through and is spraying fuel all over the engine. Again we called Kyle and he has been less than helpful and will not not return our calls. Interestingly enough the vehicle would not pass inspection at time of sale so they took it to one of their own shops where it miraculously passed inspection....that's not suspect at all, is it? As in all things, the buyer must be educated and aware of what they are buying. My friend was neither in this situation and these guys took advantage of her. As it stands she owes nearly $5K on this vehicle and it is not drivable and requiring more work to be barely safe, and is valued by the Kelly Blue Book (an optimistic valuation) at less than $2K. As my dealings with them have been under less than ideal circumstances I can not speak to their personalities or intents, I can only judge the outcomes and their willingness to make a bad deal right. I would suggest that if you deal with this company that you remain very suspect and get a second opinion on any vehicle or financing options they may offer you. Just because your credit is poor does not mean you need to be swindled.

I personally have purchased a vehicle from this company, over 10 years ago and will NEVER go back…read morenor recommend it to anyone that I know, not even my enemies. I purchased a vehicle from them and it had an interference motor, prior to selling the car the timing belt and water pump should have been changed since they weren't aware of the last time it had been and it's supposed to be done every so many miles. Just after my warranty ran out, literally days, my timing belt went and took out my whole motor! At the time both of my kids were little, one 6 months the other 2 yrs old, and I was there every Friday like clockwork making my payment, was never late or short. At that time I had already paid what the vehicle was worth, but when I was done it would be double which I was aware of but as a young mother I was very limited on my options. At the same time my 2 yr old son got very sick and they thought that he may have leukemia and we had to go to Buffalo childrens for 2 weeks for testing and blood transfusions. I had gone and found another motor for the car and paid for it and BEGGED auto credit to please put the motor in the car for me as they had the tools, man power, and facilities to do so, and then just tack the extra labor and any parts onto the price of the car and extend my payments. They finally agreed and I paid to have the vehicle towed to their garage, upon where their mechanics laughed stating how "this is a 4 hr job", ok well then I should have my car back tomorrow! Great! 4 MONTHS my car sat at that shop w/ nobody touching it! After 1 or 2 months I stopped making my payments b/c I was having to pay to get rides everywhere and couldn't afford both and they wouldn't tell me when I would be getting my car back, I told them they would get a payment when I got my car! Thank god, after a bone marrow biopsy they found out that my son didn't have leukemia, but a blood disorder that he recovered from after many blood transfusions. But I had to depend on my family to take us back and forth to Buffalo several times for follow up testing after we left the hospital. After months went by I went to the garage and took my motor back and returned it to where I bought it and got my $400 back, and told them to shove the car as I had already paid more than it was worth. They sold it at auction for $100 and then tried suing me for the remaining balance. I refused as a matter of principal to pay them a dime! Now yrs later I still receive just before the end of the yr a threatening letter from their attorney, who is also the attorney that we used for my mother's will and estate proceedings....slight conflict of interest, but apparently not a concern to them or anyone they associate with even the people that very well know that law! The letter threatens to take my tax money....they aren't a federal institution and they have no right to just take my taxes especially so many yrs later. NOW, I deal with them again as I currently work at a well established, highly recommended, rebuttable car dealership. My niece purchased a car from them, being in the same situation my husband and I were in when we were their age. The car should have never passed inspection...when inspection came up again, they had to put $1600 into it to get it to pass, less than a yr of paying on it. Brakes, rotors, brakelines, gas lines..exhaust! Then as they were more than willing to fix the car and add the repairs onto their payments at $50 a week, they never informed them that they would be accruing interest on the repair bill. Now the car needs more repairs as when they replaced the rotors they never put new pads on it...duh! Which I'm positive was done to ruin the brakes yet again on purpose so that they would have to come in and pay for more repairs and auto credit could scam them out of more money. They are in their early 20's w/ 2 young children and both are working full time plus another part time job just trying to keep a roof over their head, and Kyle Shults sleeps just fine at night in his big fancy house w/ the money he takes from these people and their kids that deserve to be driven around in a safe vehicle. Now I'm in the process of trying to get them out of this shit box of a car and get them into something safe and my niece sat in front of me and called them to ask them what their exact payoff was on the car...$3,362. That was what was owed on the car plus the remainder of the $892 repair bill. I found them a nice brand new 2019 sedan and got the approved for a lease for under $500 a month w/ no money down...less than 7 days after we spoke to them on the phone, I called them back to get a 10 day payoff on the vehicle and Paul told me that it was $4,239 w/ a per diem of $2.08, which means everyday past those 10 days it accrues $2.08 of interest a day. So please tell me how exactly in 7 days since the last time I spoke to them, this loan accrued over $800 of interest??!!!!! BULLSHIT AUTO CREDIT!!! I smell liars and cheats...

We had the absolute misfortune of dealing with the owner/manager of Hillside Auto during our UHaul…read morerental experience last weekend. We called a week and a half before our move to reserve a 17' Uhaul truck for 9am on Thursday. We then received a call at 6pm the evening before informing us that the 17' truck "never showed up", so we were being offered a 10' truck. No apology, nothing. A minor annoyance that we chose to overlook. We then received another phone call the next morning saying that the 10' truck "was out on rental and they called to say they wouldn't have it back until 10am. We will call when it gets here." Finally got a call at 10:20am saying the truck was ready. Again, no sort of apology given for the delay. Upon returning the truck is when the fun started. We have used UHaul successfully multiple times, mainly because of their excellent customer service and the "UHaul Guarantee", which states that if the truck you reserve is not the size or available at the time that was chosen, you receive a $50 compensation for the hassle. When the owner of Hillside Auto was asked about this, he turned into - for lack of a better term - a gigantic toddler. Meltdown, ensue. He started tossing papers around the desk and called UHaul, slammed the phone down when it was a recording (asking him to press a number corresponding with his inquiry). Then, opened the internet chat, asking us questions while refusing to look at either one of us. This was all to answer the only question we asked: Do we process the refund through you, or does it have to be done through corporate? He then chose the time to start yelling about how he: "Is not getting rich off of UHaul; he makes 20% off of the rentals; he has wasted $6 talking to us already; and this is the busiest weekend of the year and he doesn't have time to deal with this right now". All in all, we ended up having to contact corporate. If you are looking for a man incapable of taking responsibility for the business that he is running, Hillside Auto is your place. If you are looking for a competent, courteous, and helpful UHaul (that we all know and love), go ANYWHERE but Hillside Auto. I am disgusted at our experience, but I have to say I am impressed that he has managed to sustain a business as long as he has.

Bought a vehicle recently from the owner. As expected I had went through the vehicle and pointed…read moreout things I would like repaired on the vehicle before buying. The owner then told me since I was purchasing a warranty, to just wait 30 days and file a claim. So that points out to one issue. That is fraud at its best. Then my vehicle had become disabled for more than 3 months due to the owner trying to save a buck to cut corners on the repairs for my vehicle. Which also at the time almost cost me my job do to lack of reliability. Once I received my vehicle back I was told that the vehicle had been repaired and should be good to go. Drove it for less then three weeks and the same issue that had been resolved arose again. Instead of taking it back to have it sit for another 90 days with nothing being done to help I had taken it to a respectable garage. After about two weeks of repairs he had told me the engine had been destroyed because the first problem was never fixed. I had to replace my engine! I bought the vehicle for $4800 and now have to pay $4200 for repairs. I have not received any type of compensation nor call regarding the issue I have tried reaching out to the owner from here. I recommend not doing business here unless you are extremely good with repairs yourself.

Hit a small animal, beginning of November, with my car; and, had minor damage that I needed…read morerepaired. After looking over my car, the dealership removed the damaged heat shield Nov. 8 and recommended 'The Accident Repair Center' in Jamestown for the repair. So, I called them from the dealer; and, then drove to their site of business- my car WAS safe and drivable per dealership. I explained what happened and asked if they would be able to fix my car - as my insurance company waited on hold for their reply. So, I was relieved that they could do it and that they would help me make arrangements for a rent a car so I could leave my car there for the repairs. As a customer my concern and problem from this experience is as follows: Firstly: I should have been told it 'might be a WAIT and maybe a LONG WAIT to get the repairs done. Secondly: it SHOULD have been suggested that it would be better to leave the car WHEN the parts were in. Thirdly: I had a rent a car-you helped me arrange a rent a car pickup- 'HELLO '. These customer Options should have been suggested but; they were Never stated, offered nor implied. So, I left my car- expecting the best. I would receive computer generated messages 'car not completed'; but, continued checking on it and becoming concerned. The repairs weren't completed till 12/15/22, over 5 weeks later WHILE I waited, in their lounge, to pick it up. Fact my car rental insurance ran out after 1500 hours, on 12/9. I am so disappointed these fairly simple $1200.00 repairs dragged out sooo long without any consideration for me, the customer with: my limited funds, minor repairs AND a LONER CAR. You did a good job; BUT, THIS is definately NOT a 'good' business practice. Shame on you, for making an inconvenience even MORE inconvenient.

From the owner: We are your Certified Collision Care Provider Shults Auto…read moreGroup partnered with Shults Accident Repair Center by DCR Systems LLC in 2007 to build and operate one of the most advanced collision repair facilities in the world, featuring our patented, lean-based production process. Our 12,000 square foot facility services Jamestown, Lakewood and Frewsburg areas in New York and bordering areas of Warren and Bradford in Pennsylvania. Shults Accident Repair services all makes and models, including GM, Lincoln-Mercury, Toyota, Honda, Nissan and Ford. We invest in the latest of technologies to streamline the ever increasing complexity of collision repair. Our I-Car and ASE certified technicians are continually trained in the latest technologies and best practice to provide our customers with the fastest cycle times and the highest quality of repairs in the industry. Our renowned customer support goes above and beyond collision repair to give the customer an exceptional experience and peace of mind. We handle all communications with the insurance providers, provide repair status updates. With our 24 hour on call service we can reserve rentals and provide towing assistance.

I have had many tows in my life being a Car Dealership owner for 20 years . Victory towing which is…read morenow extreme towing now due to unprofessional and down rite terrible service and customer care and security of vehicle is in there lot . F--- very bad place to do any business of any kind with .

About a year ago my truck broke down on the expressway, the motor blew. Christmas eve and my…read moregirlfriend and I left the truck on the side of the expressway and walked to a hotel for the night. Came back the next morning to get the truck and have it towed and this company was called by the troopers to remove it off the expressway. Doors were all locked wheels straight so they didn't have any reason to get into the vehicle. But still did and a bunch of my stuff was missing. In the center console was our engagement ring set passed down from my aunt. It was gone. Apparently nothing could be done about it when I went to the authority's.