Great service staff. They found a problem with a tire that prevented a dangerous situation…read more Good at tire rotations and oil changes. Free analysis of check engine light. Highly recommend!

The team at Big O Tires did an exceptional job servicing my vehicle and allowing me to get back on…read morethe road! They took my car 4 hours before closing, and while I assumed it would be ready the following afternoon at the very earliest, they had my car fixed the very same day, all while charging me extremely fair rates for both labor and parts!

Great service. Great people. We just stopped there after having a concern with our vehicle. Glad we…read moredid. Thanks so much for putting us at ease. Thanks Joe!

Always good prices and selection on tires. They're fast and do quality work. They're conveniently…read morelocated just off I-70 and do many other auto services. I've used this location 3-4 times and have always been very satisfied with their customer service and efficiency.

This Best-One of Indy location in Carmel provides outstanding service. I've taken my vehicles here…read morefor tires and front end alignments. The technicians always find and fix my issues no matter how elusive it is. The front desk staff are always friendly and helpful. I'm very impressed with the consistent outstanding results I receive and I'm even more satisfied with their prices. Give this place a shot and I'm sure you'll agree with me. Great service at a great price.

Those working the service counter are respectful of their customers. Responsive and helpful on…read morephone and in person. Waiting room leaves something to be desired, but they are good about estimating wait times or recommending drop off.

I had my car towed here, after a flashing Service Engine Soon light came on. They were quick,…read moreprofessional, and properly diagnosed and had me repaired by the next day. I was very impressed and I didn't have sticker shock at the cost of the repair. I will return.

Great service and people. Always treat me well. First class service by skilled techs. No…read morecomplaints from me. Appreciate Jeff and team. Keep up the good work

I didn't have a lot of time this morning in between running errands, however, I noticed my right…read morefront tire was low and my left front looked low as well. Stopped them at this Tire Barn and it was unusual that there were no other customers there at the same time. I asked for three things: please fix the right front check the left front and I need a quote for new tires. They were right on it. Service took less than 20 minutes and everything was done. I expected to pay for the repairs. That wasn'tthe case. As you can see, it was a no charge transaction and I look forward to getting my tires there in the near future. I have always had good luck at this Tire Barn.

I needed 4 new tires, they quoted me $400 less than the charge actually was. Then threw in a free…read moreoil change, but I had to drive to the Muncie location. There they wouldn't give me a free oil change and said even if they did they would be putting trash oil into my car. The service guys said all the "free brake or oil" promos is trash product that will destroy your car. They then offered an oil change starting at $100. All in all I paid $400 more for a wasted trip to Muncie.

Brought my van in for a tire issue and ended up needing 2 new tires. The staff finished up my…read morevehicle and away I went, well almost. Unfortunately, my sensors showed low PSI in both of my new tires. The staff got my straight back in, found a corroded sensor. They replaced it quickly and free of charge. So yes, a little oppsy on missing the sensor issue but it was taken care of immediately. I watched senior staff educate the newer team members on how to avoid this in the future and went over company policy. I was highly impressed with everyone involved, even if it wasn't the smooth transaction I was hoping for. I would much rather to continue to do business with a company that stands behind their work and trains their employees appropriately.

I waited 20 minutes just to get my tires, that I purchased at DT aired up. I actually got out of my…read morecar to ask if at this location it was self serve. Plenty of guys working. It was the rudest location I've ever been to. The guy who finally came to air up my tires didn't do the usual hi, how's it going. Do you want me to check them all or is there a problem with one of them. I opened my door so he could scan the tag like they always do at my location and he didn't even acknowledge me. Terrible!

If you are thinking of going here - don't. I find it really hard to believe both of these cracks…read moreexisted prior to me bringing my car here to put on just two tires. As they held air just fine - just needed replaced because of wear. Even if they were cracked prior -- why wasn't I informed? I mean the tech put a balance weight about 6 inches away on one of them -- how do you not see that? Made it about 10 mins down the road before TPMS went off. I limp it home and they had impacted the lug bolts so hard my 250 ft/lbs nut busting impact wrench was no match. (Torque spec is 89 ft/lbs. Had to find someone with an air impact wrench to get them off. Imagine if I wanted to put on the spare... Avoid if you care about your safety. After leaving this review on Google - a response from the "owner" was posted and mentioned to call 1 (800) 297-9886 and hit option 2... well that's their HR department, it continues to ask about direct deposit, payroll issues, if I need to report an ethics issue - ya know, internal HR stuff. Guest services is option 6 when calling that number - however none of the options past that get you anywhere. So I worked my way to tech support and asked to be transferred to the appropriate dept. They obliged but I was sent to the same menu I got when hitting option 6 which was a dead end as before. Reading other reviews I found an alternative number (1 (800) 876-6676) which seemed more promising as option 2 was guest services when calling that one. The phone rings longer and you have the option to wait or have them call you back. Waiting eventually ends in silence with no one answering and using the option to have them call you back hasn't yielded a call back yet.... The level of incompetence is baffling it's almost impressive.

Looked online for tires that I needed to replace on truck. Online doesn't specify whether or not…read morethey have them in stock. So I attempted to call the shop. Monroe no longer has a direct line to their shop, and goes through a 3rd party contact. I went ahead and scheduled an appointment so I would be on the list. Upon scheduling it's sends and email confirming the appointment. However, on that confirmation it states to contact the brand to verify tires are in stock before coming in.... So again I called, and again it took me to the third party call line, in which they "transferred me to the store manager". However after 3 failed attempts of the manager not answering me, an hour after the first call and still no return phone calls I decided to cancel my appointment since they couldn't verify by any means that tires were on hand". Quality of service score - 1/10.

Came in to get tire looked at for a slow leak and rotation. All four tires had damage on the…read moreinside that was fairly bad. They showed me the cause of the damage which was obvious once pointed out. Reason for damage on all four was because of prior rotation. Should have been seen by other business that did the rotation. After talking and pricing several tires they left decision up to me. There was no pressure to buy from them today. After making decision to buy the gentleman that helped me was very honest about which he would purchase. Service was done very quickly and professionally. I would highly recommend New Castle Tire Barn for your tire needs.

Service done 7/13/2026…read more I had 4 brand new tires I provided to be installed and balanced. Tire pressure on all 4 tires was at 44 when checked (idek how or why that would even happen, especially on a Camry?) and did not have any previous shake on it. Got it on 70 and it started to slightly wobble over 65mph. Found out the tires were not balanced correctly. Paid $10.99/tire. Took it to big o tires and they took care of it there, confirmed they did not balance them correctly. And they were able to diagnose another issue and checked my alignment as well, which tire barn did neither. The manager here stated he's the one who balanced them (even though the entire time I waited, he was standing at the counter lol) and that they were done correctly, since he did it of course. Even though he knows he did it correctly, he gave me a refund for the balancing, after I told him I took it somewhere else and had it rebalanced. Just go to big o tires honestly. I've never had an issue with them, I just thought tire barn would be cheaper and it wasn't.

HORRIBLE, RUDE, RIP OFF! They will double charge you and not even fix the issue. Also they charge…read moreyou $150 to diagnose the issue when they don't even drive it? They pulled the codes and swore that was it! The rest of my diagnostic was, I will need brakes soon, my headlights need replaced, and my tires will need replaced at some point! Save yourself the money and have a 5 year old diagnosis it, it's got to be better than what they do! All the good reviews are from the people that owned it prior, they were a good and honest family! If you question them, then Travis (the manager) gets mad and is a comp JERK. The owner Hart will not return message, so basically they just screw you!

Quick service, close to home. These guys are honest, that is very refreshing. Highly recommended.read more

I went to firestone in richmond IN . They put a liquid on my gasket & it poured into my engine. I…read morehad to replace it cost me $6,000 and even more issues . I called corporate & spoke with the Insurance claim specialist & told they denied it bc of " pre existing " conditions . Contacted the attorney general & was able to get ahold of the senior customer support specialist from corporate , Danny Tovar. Now, bc of " good measure" they are talking a settlement . Now , it's been a week & no phone call or email nothing. I called corporate & was given the run around every single time . If you're a single mom or women like me , stay away from firestone , they do not like to accept responsibility & not very cooperative .

Extremely expensive. I had issues with my car, they "fixed" it, 2 weeks later I had another issue,…read morethey "fixed" and now my f***ing whole engine is falling out of the chassis. How the f*** they didn't see it has damaged when they did all the previous repairs????? I spent already $2,200 in oil change, fuel injection service, spark plug replacement, fuel system cleaning and O2 sensor replacement, and I'll probably spend more than $700 to fix it this time. Unbelievable!