Absolute Perfection from Start to Finish…read more I price shopped for a specific tire. They had the best deal and my tires were in stock. And then! The entire experience was seamless. My car was taken back exactly at my appointment time and delivered back to me promptly with a smile. I was impressed by the customer-focused waiting area, which features plenty of seating and convenient charging stations. The culture and personality of the store was over the moon. Every single staff member was friendly, smiling, and genuinely positive. Even the other customers in the waiting room were in great moods, which speaks volumes.

Shout out to Christian - great transparent salesman who knows what he's talking about.read more

Macon Tire save me from certain disaster! I was driving from Tennessee to California, passing…read morethrough Memphis, when the pressure in one tire plummeted! The rental car had given me a dud of a car with a bad tire valve. But at this point, I didn't know if it was a nail or otherwise. With the right rear tire nearly depleted, desperately bailing off I-40, I found Macon Discount Tire who took me in when other tire shops were too busy. With every bay full, they quickly removed the tire right there in the parking lot and found the faulty valve. They patched me up for a mere $15 and sent me on my way. It definitely would not have been a fun road trip had I been stuck on the interstate in Memphis with a flat tire. I couldn't help but notice that several other motorists stopped by while I waited, bringing their emergency tire issues to this beacon in the night happy to help drivers with minor issues without requiring an appointment. They've earned my respect and admiration. But I must give a shoutout to the employee at Firestone across the interstate, a tall and well-spoken gentleman reminiscent of a young Denzel Washington. Realizing his store was overloaded with one guy working on three cars, kindly not wanting to leave me stranded in Memphis, he started calling around and found Macon Tire for me. They told him to send me over. I'm glad there are still wonderful and kind people in this world.

This place is awesome. They don't speak much English but…read moreone of the employees speaks really well, but, regardless, they'll make sure you get whatever you need done. We needed a new tire put on our car a day before a road trip and my husband went to 5 different shops trying to get it replaced with our own new tire and the shops all refused unless we bought a tire from them. When he came here, the guys had absolutely 0 issues with replacing it and did it super quickly. We managed to go on our road trip the next day without an issue. Highly recommend this place for sickness, efficiency and customer service.

I want to like this place since they are locally owned, but I have no choice but to say do not give…read morethem your business. They will overcharge you for parts, labor, and fail to execute agreed upon repairs. About 3 months ago my brakes seized on my car. I brought it here, since the other shop in town is notoriously bad at communication. They called a few hours after dropping my car off, and let me know I needed an entire brake replacement. Cost was over $2k. Ok fine - I needed my car back soon and didn't have time to get other estimates. They replaced all 4 brakes, pads, and rotors. I got the car back after a few days, and noticed a loud clicking sound that was consistent with the wheel speed. Brought the car back in - they said they found a burr on one of the rotors so they resurfaced it. I got the car back, and there was still a loud clicking. Brought it back a third time now and they had it for a few days "diagnosing" it. They told me they took the brakes off and put everything back together and couldn't find the issue. One of the mechanics told me it was because my car has rust (makes no sense since the clicking was in rhythm with the wheel speed). Picked it back up, and decided that weekend to find the issue myself with a buddy. Took us an hour - a tension clip on the calipers was completely misshapen causing the pad to move within the caliper. Had they actually tried to diagnose the issue and take the brakes off they would have noticed that this tension clip wasn't tensioning anything - it was loosely fit into the caliper. Ended being an $8 fix with a new clip from Autozone. A month or so later, brought my wife's car in for a failed AC. They had the car a few days, and diagnosed a failed actuator. Charged us $1k in labor and parts to fix it. Picked the car up, and a few days later the system failed again. Brought the car back, and after 3 more days was told by Eric it's the AC compressor and it'd be another $2k to fix it. I let them know I needed to get other estimates - I had just spent $1k there for it to get fixed so to be charged another $2k was ridiculous. They sent me an invoice estimate for parts and labor. The AC compressor kit they quoted from Napa was $799. I found it on Napa's site for $450ish. Called and let them know that I found the parts cheaper, I'd buy the parts and bring the car in for the service. Eric told me no problem. Received the parts this week and tried to set up an appointment with Eric. Eric said to just bring it in. I called yesterday and spoke to Eric again. knowing it's a holiday weekend, I asked if he could get to it today 5/22. He told me to get in in early and they'd do it. The night of 5/21 I dropped the car off with all the parts in the trunk so they'd have it first thing. My wife called today 5/22 in the morning to make sure they had everything and would do the repair Eric said not to worry they'd get to it today. Called back at 430 or so, and we were told they hadn't even started it. We went to pick it up and spoke to Tim and the lady at the front desk. I asked what happened, and he said Eric was supposed to call with a labor quote (which Eric had already provided to me in writing) and he never did so. So instead of calling and telling us the labor, or telling us they can't get to it today or whatever, they left us hanging with a car with no AC. Picked up the car and there was ZERO effort from Tim or the lady at the front to try and retain our business. No effort to make an appointment for us to have it fixed, or to try and correct the situation. They've already taken over $3k of business from us, so I guess lesson learned. DO NOT come here. I have zero confidence in their technicians and their lack of communication will leave you hanging as it has us several times now.

Honestly one of the worst experiences. I came in there to get a new tire because mine was loosing…read moreair and wasn't repairable according to the first place I went. So they called Raleigh to see if they had my tire and could replace it for me. keep in mind I am a woman and I had my 3 year old son with me so I'm sure this is a classic case of them taking advantage of the fact that I'm a woman who doesn't know much. Anyways I go to get this tire already almost in tears and the older gentleman at the front desk was just blatantly rude to me the entire time. Told me how much it would cost and sent me on my way. when he told me the price it seemed good considering the tire I had on my car is a grappler and they're decently expensive. An hour passes and they're call and tell me I can pick it up. when I get there the tire that is on my car is an entirely different tire,not even the same tread and costs 92$ regularly buy I see on my receipt that I was charged 198$ just for that one tire. All the man had to tell me is that it wasn't the right tire but atleast it would get me from point A to B. I will never ever recommend or do business with this place ever again and if you do make sure you are smarter than me and get an estimate and see what you are paying for first.

if you are ever in the Memphis area in need of a great tire shop this is it! Everywhere else…read morecharged significantly more, when I called the first time they took down my number and called me back within 10 mins with a solid game plan including the time frame it would take to resolve my issue which was a tire that is not very common due to the age of the vehicle and tire size. Highly recommend! don't waste your time anywhere else. Excellent service!

Arrived for an AM appointment to mount/balance 4 tires and get a wheel alignment - checked in and…read moresat down in pleasant waiting room - car was in a bay almost immediately and was out the door in less than 90 minutes for all - very friendly folks and all the work was perfect with tires balanced and alignment straight - fair price - highly recommended!

This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

Wonderful experience. I went in needing a new tire put on a rim. They quoted me a long wait time as…read morethey are popular and busy. They had me serviced and paid in 20 minutes. Easy peasy. Friendly. Fast. Affordable. I have a knack for getting flat tires so I'll probably be back.

We always bring our cars to Performance Tire on Bartlett Rd. They are honest and always do a good…read morejob. They have never tried to sell us on extra work to be done. It is best to have an appointment since they can be very busy. The location is not convenient for us but their honesty is worth the drive.

Had to get a front right tire while I waited on my tire order from Sams. Emergency in the worst…read moreway. $37 was all I had n that was ok.

This has to be the worst nasty smelling bull fit place I been to.. went in with a cringe I was…read morevery respectful my girl Dena R was broke down with me and payed for it in full they sucker me into 600 bucks and another 1200 for no clue what guy was mumbling very bad service very bad communication they will put things and have hidden fee s !!! Avoid place to fullest !!! Very last thing there was dirt on top of car after we got her car back. Last but not least 2days later car stopped working.. last but not least they kept trying to have me date them once I gave them my number like I was an object.

We had a low tire and stopped in here right at closing time. They stayed late and got us back on…read morethe road. Friendly, clean shop and waiting area, and honest folks.

I love taking my car to Fox Plaza because I know that Tracy and her team are going to take good…read morecare of me. Keith who services my car is such a nice guy. He's thorough and meticulously checks everything under my hood. I always know that the job's been done and done right.