Okay, I'm a little late posting this review, as our visit to Southern Regional Medical Center was…read moreon May 1st, but I still felt it was important to share our experience. My father had taken a fall and his knee had swollen to nearly three times its normal size, so he asked me to take him to the ER. We are fairly new to the area so we went with the closest hospital. We arrived around 9 PM. To be fair, the initial intake process -- vitals, insurance, and registration -- was handled within a reasonable amount of time. However, after that, the wait became absolutely unbelievable. My father was not taken to have x-rays until nearly midnight. Honestly, I'm not even sure he would have been called back when he was had he not gone to the desk himself to ask what was taking so long. By that point, both my 12-year-old son and I had actually fallen asleep in the waiting room. Once he finally got called to the back about 4 AM we learned there was only ONE ER doctor on duty that night. EMS arrivals understandably took priority, but that meant anyone who walked in by car just kept getting pushed further and further aside. I completely understand emergency prioritization, but it is difficult to understand how an ER can function properly with only one physician covering the entire department. At one point, I was ready to leave and take him somewhere else, but after already waiting so many hours, we felt stuck. Eventually, the doctor read his x-rays and bloodwork results and discovered that while he had no broken bones or sprains, his potassium levels were dangerously high, his kidney numbers were low, and his blood pressure was also very low. Thankfully, those labs likely uncovered a much more serious issue than the original injury itself, and for that I am grateful. He was ultimately admitted to the hospital. Unfortunately, the delays continued after admission. A doctor briefly stopped by Saturday morning, but he was not properly seen again until Sunday. That level of delay for admitted patients is concerning and, honestly, unacceptable. Now, with all of that said, I absolutely want to acknowledge the staff members we encountered because THEY are the reason this review went from a 1-star to a 3-star experience! Big shoutout to Crystal at the front desk/check-in area. She was patient, kind, and professional throughout the chaos. We also encountered Dakota, Nurse Donna, Peter, Sonia, and Nurse Lea, and every single one of them showed empathy, patience, understanding, and excellent bedside manner despite clearly being overworked and understaffed. They did the best they could with the resources they had, and it showed. This review is truly directed toward hospital leadership and administration. The staffing shortages are hurting both the employees and the patients. A hospital cannot properly serve its community if it does not have adequate staffing in its emergency department and patient care areas. The staff turned what was an absolute nightmare experience into a more tolerable experience through sheer professionalism and compassion alone. But unfortunately, based on this experience, I will NOT return to this location unless absolutely necessary!

After waiting more than five hours, I was told I needed additional shots, only to be left waiting…read moreeven longer. The entire experience felt less like patient care and more like an assembly line: move here, wait here, get this, then wait again for that. What stood out most was not just the delay, but the lack of organization and empathy. There was little sense of urgency, very little communication, and even less concern for the pain and frustration patients were clearly experiencing. The shift change from night staff to day staff only made an already chaotic situation worse. It was disorganized, inefficient, and incredibly discouraging when you are already not feeling well. This was pointed out by one of the day nurses. The other nurses at the front desk of the ER simply responded with a very dismissive K when I stated my concerns in tears and had to leave to go somewhere else because of the pain. The most telling part of the experience was hearing multiple people in the waiting room say they wished they had gone to Emory instead. Unfortunately, after spending over six hours there myself, I understood exactly why.

Southside Medical Center in Riverdale GA has helped me with my medical needs. The staff is friendly…read moreand helpful, and the doctors are great with my medical needs! I am recently retired, so I pay for my visits, they offer a payment program that suits my budget and helps me keep my health needs up to par! Thank you Southside for the great service you provide for my community!

I have been going to Southside Medical Center for about 4 years now. My Doctor is Awesome. She…read morelisten to everything that I have to say, she treats me like a queen. No matter what is going on in her day she makes every patient feel like they are her only patient, Doctor Shehu is no longer their so I must find another Doctor that can hopefully feel her shoes. The young ladies that work the front desk are noise and nasty, i have reported them several times. I prefer to not go back since my Doctor is no longer their. The Medical staff is good and they do take care of your needs if you are one of their patience.

It's so beautifully decorated and makes you feel like you are about to have a great experience and…read morethen you do!! Dr. Johnson is so amazing, caring and knowledgeable. The front office manager Mariah is so wonderful. I love coming here for all of my skin, weight and health needs!!

I Artrice Keys solemnly swear I love this clinic!!!! I can't believe I actually enjoy coming to the…read moreDoctor!!! The staff is incredible!!! Doctor Johnson is one of the best I have ever encountered in all my life!!! Since I started my journey I have lost 15 pounds!!! They have great people skills, everyone shows their concerns for you. I absolutely can say I have a real clinic/doctor office I love!!! Check them out you will not be disappointed for sure!!

Best healthy care network in GA. All locations. Period. The staff is attentive, friendly and…read moreprofessional. I've never waited for an appointment. Everything is all in one place so you can see your doctor, get lab work, mri's/X-rays and testing all in one with few exceptions. I've been with Anthem, Anthem, Blue Criss/Blue Shield and Cigna and none of them have measured up to KP. I love that I can appointments online for non-emergencies In a pinch. I'm not sure why there are so many negative reviews here, but after trying to rest, KP is the best.

I used to like this urgent care, but lately I've been very frustrated with the experience. In the…read morepast two weeks, I've had to visit urgent care or schedule doctor's appointments four different times for the same issue, which is extremely discouraging. On top of that, I somehow developed pink eye and had to return the same night because my condition became worse after my initial visit. I understand that urgent care facilities can have long wait times, but when people are in real pain, sitting in the lobby for hours is very difficult. What's more concerning is that the doctors sometimes seem uninterested in gathering detailed information about what's going on. It gives the impression that they are rushing through visits instead of thoroughly addressing patients' concerns. I don't usually leave negative reviews, but after multiple visits without real resolution, the experience has been disappointing.

I've been a patient for almost 10 years and my experience with this practice over the past few…read moreyears has declined, with the exception of Ms. Alston. I've attempted to refill my medication online, which is the quickest way and they have dropped one of my medications. Also, when I called to leave a message about my medication refills, the voicemail drops the call within 30 seconds. The reason I'm leaving this review is because I've had several incidents as it pertains to my medication. From the nurses not submitting the refills to issues like this.

Horrible experience, waited for an hour for an appointment. No apology. Went to pick up medication…read moreand it was never sent. Called and used the practice portal. Not one call or email to explain...

Simple place to take drug screenings.I've been here several times. Typical pee in the cup/ dot…read morephysical with the eye test, squat and measurement of the neck. The doctor though don't really say much or go in detail like they should it's very like let's get this over with and done next patient. Every time I come though they have a different staff except one desk person she's been there for over a year or so. I used to love how their seats were plus size friendly but they just switched the furniture that are not "hip friendly" . Some days are busier then other so definitely longer then a hour wait even on a slow day

First time ever having to visit here. I appreciate the professionalism and awesome customer…read moreservice that I have received thus far. Reginald, and Mrs. Barbara are the best, they are always happy to see you and it shows! You are always taking care of from the greetings of Ms. Kindle. Dr.York is the best! She is a Dr. Who really wants to see you recover fully. The team here is GREAT! I LOVE IT HERE!!! (I'm sad they took the sign off the building) Oh Yeah! The medicated patches are THE BEST EVER PAIN RELEVER!!!

I always receive A-1 care here. Ms. Mary is the best and show detailed care with her clients.read more

The staff at clinica familiar y prenatal we're beyond professional and kind. I felt very…read morecomfortable getting my exam done here. I would recommend them to anyone in the area :)