Bennett, Colorado…read more Commercial loan, Quinton Kopang made it happen on my business vision. Quinton also personally attended my closing to make sure everything was recorded correctly and buyer and seller both felt comfortable about the transaction. I can see Quinton is a young and up and coming individual in banking world, and I hope his mentors realize what an asset they have under their own roof. It's nice to finally see someone with old school technique by showing a little curtesy and taking care of the customer. Good job Quinton!! I will definitely do more business with this guy.

UPDATE! Wow!…read more After going over my review with Rene and Kathy, they have totally delivered! They reached out to me after seeing my review and wanting to chat a bit more about my concerns. They took my criticism and feedback as an opportunity to improve. Which they have. + There have been little to no issues surrounding my works business deposits; at least the times I've taken them to the bank. I don't know if our math skills improved or if there's did, but whatever gets the job done! + They escalated the concern about listing a full account number on the back of a mobile deposit and were actually able to get the policy, not only reviewed, but changed! Truncated account numbers on mobile deposits it is! Awesome! + The issues surrounding using debit card pin numbers def seems to have worked it's self out over the past few months. I can't come up with one instance of my card being declined for lack of pin number usage in the past few months. Hooray! Not to mention they have reached out to me with follow up regarding the progress of these issues and other options to limit problems in the future. I can safely say they have gone above and beyond to address the needs and concerns of one of their clients. Thanks guys! I'm happy to say I bank local, with High Plains Bank!

I have started the process of divorcing myself from USAA (due to sheer ineptitude after the theft…read moreof my wallet) and opened accounts with Chase Bank today. I was very leery of the terrible google reviews for all Chase Bank branch locations within Colorado Springs. I did not want to get more hassles from this bank, after what I just went through with USAA. On a whim, I looked at the Castle Rock locations. There were 2 of them. The older location had the terrible reviews like the C Springs locations, but the newer location by the outlet malls had 1 review that was 5 out of 5 stars. Three people were mentioned by name in the review as being very helpful (Todd, Johnny, and Connie). Hmm, I decided I could drive up there and open the accounts. I called last Thursday to schedule an appointment, hoping to meet on Sat morning since I work during the week. The three people were not working on Sat. So, I decided to wait until Mon morning and take some time off work to do this. My meeting with Todd was set up for 9 am. I received a call back from Todd later that day, and he suggested that we meet at the Chase location on Baptist in Monument, so that I didn't have to drive to Castle Rock. Todd also lives in Monument. Todd talked to his manager Connie, and she approved the plan. Today was the appointment. Todd greeted me at the door, and we went into the bank. Todd talked briefly with the manager, who told him to use his desk. Todd went through the checklist of opening the accounts, and in the end everything was set up perfectly. A++ customer service !!! Thanks, Todd !! On a side note, the manager of the Baptist branch never came over to check on us, or to introduce himself to me. I believe they were short-staffed today, but I figured he/she could come over and say hi for just a minute. SO, if you are thinking about switching banks to have the instant text alerts for all your credit/debit cards, call the new Castle Rock branch and set up an appointment with Todd, Johnny, or Connie. These are the 3 individuals who had the great review before my dealings, and if Johnny and Connie are even half as customer-oriented as Todd was, they have probably the best Chase branch in the state.

They closed our account and mailed the funds to us via UPS Cashier's Check. It was for a large…read moreamount. UPS lost the check and we are struggling to get our money. The local branch has been extremely helpful in escalating the issue. We use the branch at Broadway and Mineral. If you use Chase I recommend going to this location.

I use this exact location and I'm happy to say they are my bank. The people at this location have…read morejumped through hoops for me and I am grateful for them. Benjamin has been the main help. He's opened my account and has answered all of my questions and has helped all of my needs.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This review is for the Tower Rd location. The branch was light, bright & well-decorated, with…read moremodern touches & soft music. The customer waiting area had complimentary coffee & a TV. The fun Bronco decorations added a nice touch too. In addition, there was a drive-up & plenty of parking including an EV space. I missed being greeted as I walked in & the line to enter for service was not easily visible. That being said the customer service was great, friendly & knowledgeable. I made an appointment for a Will & some other documents to be notarized. I have found it difficult these days to find any financial institution to notarize a Will, so I was pleased that Ent provided this service. And it's free for customers & non-customers alike - they also provided witnesses...I needed two. This was a great place to do business!

We were looking at a place to grow our money. Great rates here so we took some B of A and parked it…read morehere. Staff very helpful and made you feel welcome. Close by next to shopping and tower.

Had to figure out my accounts and opening new ones as my situation has changed. And the associates…read morehere are so helpful and friendly. You can order checks, get a debit card and apply for a credit card all in one go. And they were short handed but I never felt rushed. Left with what I needed and options to consider before I made up my mind. It's a good stop when traveling for cash and quick transactions.

If I could give zero stars I would. Never go through a situation. They threaten to take your car…read moreif you are more than 10 days late. AND they charge you a fee to keep them from "repossessing" the car. And they don't care. They lie. I was told I could defer a car note after 6 months to help me catch up to things after losing my job. Then after six months of payments, they claimed I had to make twelve months and when I called her out on it, she said it had to be six months on time payments.

AMAZING!! Lisa's team did a fantastic job troubleshooting and correcting several errors my…read more'International Bank' made on a wire transfer. Tina stayed late ensuring "her member" was taken care of. PROFESSIONAL AND PERSONAL CARE YOU CAN RELY ON! I can't recommend them highly enough. Thank you! Margie

I had the pleasure of dealing with Brianna yesterday. She contacted our office regarding payment…read moreon a homeowners account, when I made her aware we were already working with Tyler regarding this and was provided other information from Tyler previously in the month, and asked her to follow up with Tyler, she explained that it was unnecessary for her to do that and out of line for me to ask. I proceeded to tell her we were already given incorrect information and to verify with him. There was already an extension placed on the account due to this and would like her to verify she was unwilling and refused to verify with him.

I go to this bank 3-5x per week and cannot say enough about how great they are. They are truly a…read morecommunity bank that gets to know their customers. LOVE THIS PLACE!

Great Service and attention to detail. We opened up a new business account with them 5 months ago…read moreand we have been extremely happy with everything. Every one of their staff members has been professional and courteous on a daily basis. They have always addressed any questions or concerns in a timely manner and I feel like they have my best interest in mind. I have dealt with all of the big banks in the past and they do not treat you the same.. It's also the most convenient bank location in the West part of the Meadows.

I was very impressed with this bank the moment that I walked in. It is very modern, clean, and the…read morestaff all wear business attire. When was the last time you've seen that in a bank? I was in a Wells Fargo in Greenwood Village last week and the staff all had on sort of scrubby clothes looking like they were going to go to a garage sale. We had excellent service here, and we continue to have excellent service with their mobile site. I can't believe all of the options you have for security. It makes me feel much better than when I was with the other bank.

I had a disappointing experience with the lady at the front desk. She was not friendly or helpful…read morewhen I came in to do a wire transfer. Instead of assisting me, she simply told me I needed to make an appointment. I then went to another Bank of America branch, and they were able to help me complete the wire transfer without any issues. This showed me that it could have been handled at the first branch. I felt unwelcome during my visit, and her behavior made me feel as though I was being treated differently. While I can't know her intentions, the experience left me feeling uncomfortable. I believe she would benefit from additional customer service training so that all customers are treated with courtesy, respect, and a willingness to help.