Never have an issue with the branch on Ridge Rd, in Pasco County . The tellers are always helpful…read moreand friendly and the manager Carrie couldn't be nicer. My only issue with the credit union as a whole is getting the branch on the phone.

I went into this establishment and was not even greeted just gave me a look of "what do you want"…read moreHow dare you walk in here. I was told I am eligible to open an account but got the feeling I was not wanted. Very rude, no customer service, no welcoming smile. Will never return.

By far, the best banking experience ever. Everyone is very nice and they will all go out of their…read moreway to help you.

This is the best bank and branch that I have ever banked with! They offer free checking, no monthly…read morefees yay. No, NSF fees and advance pay if you have direct deposit! From the moment we walk in everyone was welcoming and helpful. Jenny the branch banker was professional, personable, and addressed all of our questions and concerns. I highly recommend Fifth Third bank and if you are in the area the Anderson branch.

The following is an email I just sent to the Region Manager of Fifth Third after my experience this…read moremorning. ---------------------------------- I wanted to take a minute to explain to you that the way the branch manager at the Andserson location failed to handle a situation just lost your bank a customer. Forgive me if any of this comes across as rude, but I'm not happy right now. Background: I wrote my wife a check for $3100 and had her go to cash it, so she could get the money in her (Suntrust) account right away. I was making breakfast for the kids. She went to the Anderson location, and they told her they wanted a $25 fee because she's not a 53 account holder. She called me, upset, and explained the situation. I've never heard of such a thing before; charging a fee to cash a valid check to the person to whom it was written. She put the manager, Andres Rojas, on the phone, and he explained that they wanted $25 to cash the check for her. I told him that I run several hundred thousand dollars a year through my accounts with 53, and if he wanted to lose me as a customer to insist on this $25 fee. I told him to make his decision and hung up, figuring he'd come to the correct (for the bank and the customer) conclusion. I'm accustomed to bank personnel favoring good customer service over pissing a customer off. Nope. My wife called me back after a few minutes, and told me they were insisting on this $25. So now I had to quit cooking the breakfast, drag the kids into the car, and haul them down to the bank. Where I then withdrew all the money from that account (I have three) and promptly closed it. I have two other accounts, and once all the transactions settle down with them, I will be closing them as well and moving to a different bank. I do understand that banks have to make their money, and have different ways to do this. I also understand that whatever bank I move to may have a similar (nonsense to me) policy about cashing checks. That's not the point. The point is the customer service sucks. Your branch manager could have easily given a shit about keeping a fifteen-year customer. But no. He haaaaad to have that $25 fee (which was never going to happen), and now your bank will have neither the $25 or the customer, but instead a disgruntled ex-customer. When I went in to the branch and closed the account the manager was coldly indifferent to the matter. I explained that he just lost a customer, and there was neither an apology nor any effort whatsoever to salvage the situation and retain me as a customer. None. He couldn't possibly have cared less. He wasn't rude in any way - just very matter-of-fact about the whole thing, without a single drop of "Your business matters to me and I would like to see how we can make things right." Cold. Disinterested. This is a shame too, as I have had excellent customer service before. A few years back the branch manager at Island Estates went out of his way to help me open up my business account. He made it as easy as possible, and I was quite impressed at the time the way he'd handled the whole thing. That had left a very good impression with me and I was very happy. Today's experience, however, has left a bad taste in my mouth. Now I have to open new accounts, let them mature, connect my paypal account, the whole ordeal. But at this point I am willing to go through that. Before I do I will take some time and find a bank that has a good track record of customer service. I will also be posting this as a review on yelp, word for word.

I've been a member here for over 30 years and have always received excellent customer service…read more Please ignore the 1-star commenter, they are obviously not a member and probably tried to cash a questionable check.

Nice small hometown bank. Very courteous, helpful, and easy to talk to. I would give them a 10 out…read moreof 10

Im from the Investment industry, and have been very satisfied keeping a significant personal…read moreaccount with Schwab for decades. Even now, both their online trading and banking platforms reflect better security and technology than other leading institutions such as JP Morgan Chase and Citibank. Finally, I get outstanding service from my Financial Consultant (broker), Carly Murphy, in the Tampa office. She thoroughly answers my questions on a timely basis. Carly even went so far to set up an in-person meeting today with Schwab annuity specialist, Michelle Roush, from whom I learned alot about the annuity product differences and other return details. Thrilled because I hold alot of annuities and my past / outside brokers never bothered to edify me! Thanks again to Carly, Michelle and Schwab!

Bright and light new Schwab office. They've been helpful and friendly. I make sure to pick up a…read moreSchwab pen and snacks while I'm here. They also have a coffee machine. Plenty of parking. It's ny Outback in the Westshore area across from International Mall. I've always had great experiences with Nina Yee the rep who works here and was at their former office that was tricky to get into and out of. Del Friscos, Kona, and Texas de Brazil are nearby. Grab a snack or happy hour bite at Kona on your way thru. Invest wisely. Buy low and sell high.

Convenient location at Countryside Mall. Unfortunately, I visited on a Sunday and they are not open…read moreon Sundays. My trip was the next day, so I was unable to visit prior to my departure.

I don't know what I would do without Yelp. I'm preparing to travel to Morocco and wanted to…read moreexchange money before I arrived in country. Florida Currency Exchange popped up and I ventured to find their location in International Mall. I knew there may be a slight chance they didn't carry Moroccan Dirham. Lucky for me, they had the currency on hand, and more than enough on hand to exchange. Friendly, fast, and efficient service! I'll definitely utilize this company again.

Terrible bank system. When they changed to Truist, I lost all ability to access my checking account…read moreonline to pay bills. This has been approximately 9 days. Yesterday, I went into the bank to speek with someone. They assured me I would have access in a few hours. It has now been 24 hours and I still do not have my checking account online. It is impossible to call on the hellp line because there is over a 60 min. wait. What should a person do? Change banks?

I have personally banked with another bank for 20 years and came across a couple of SunTrust…read moreprograms while managing the finances of my Spearfishing team here in Florida (they bank through SunTrust and I'm the Treasurer.) I was thankful to meet with Lisa Francis who was nothing short of amazing: Her personality, her knowledge and experience - a true expert at creating relationships through trust, credibility, and rapport. She helped me secure the best-case scenario in obtaining the finances I needed, and even made calls to clarify things directly to the bank. Lisa will be my first stop when I decide to refinance my home next year. I travel the country facilitating classes in creating customer experiences, sales performance, and other development classes. If you're looking for a financial solution, and you're looking for a partner to help you through all of the options, then look no further than Lisa at the Land O' Lakes SunTrust branch!

They've been helpful and understanding even when overdrafts happen. Glad I bank here as of yet and…read morebeen there many years

What a joke of a credit union, I have spent a lot of money on overdraft fees as I am getting my…read morebills paid off & this credit union isn't making anything any easier by taking more money from me that I don't have.