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    Southtowne Plumbing

    4.0 (4 reviews)
    Closed 8:00 am - 4:00 pm

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    Merrell Plumbing

    Merrell Plumbing

    (17 reviews)

    Shady business practices. We called to get pricing, and they explained their hourly rates included…read morelabor and materials. We booked them. Then after the job was done, zero invoices were ever given, just an end price, and the owner called DEMANDING a check be brought to them immediately, and if it weren't, they would continue charging me. (Side note: this is an investment property, and no one lives here). I explained that it was 6:30 in the evening and I was making dinner, and I couldn't stop what I was doing to drive them a check to their office or the property. He told me the technician wouldn't be leaving until they got paid, and I told them I would be calling the police to remove him from the property. They then left. Then the next day, I went to the property, and they didn't even clean up or fix the woodwork they took off. The property was much messier than I ever expected. I thought they would clean up and fix what they took off. Nope, they throw it to the side like it isn't their problem. Also, we had them look at the powder room sink, and they stated they knew exactly what the problem was- they could fix it. They did all this stuff to it, and it's still leaking. I explained I shouldn't have to pay for something they tried to fix but didn't work. Then they had the nerve to ask if I wanted them to come back tomorrow to fix it. We also asked them to install the bathtub, and they didn't even put the walls on. We had the base completely installed and in place. They just needed to do the plumbing and put the walls on- they couldn't even do that!!! Next, the billing. When we called to book, we were told the pricing was hourly, and they don't come out to do estimates. Pricing included labor and materials. Come to find out, pricing was only labor. Different than what we were told. Then after talking with the technician, they seemed very confident that everything could be done that day. Then we got a call later that evening stating they couldn't get it all done, so they would need a few hours the next day- okay, fine. We understand things sometimes don't go as planned. Then the next day, we got a call at 6:00 pm stating they had just finished! What in gods name were they doing all day?! So, my assistant went over there to lock up, and the technician was very nice; his name was Lee. But Lee stated he stopped the clock on us because he felt bad about continuing to charge us the way the owner had told him to do. (Lovely Owner) Then the owner told me on the phone that they weren't leaving until he got paid. I get that times are tough, but maybe make your expectations known ahead of time if you plan to demand payment be rendered immediately and aggressively. Next, if you choose to use this "business" for any projects, I highly recommend you stay there to babysit, guaranteeing that all work is done properly. Lastly, use this company with caution. I would seriously consider these reviews before even calling Merrell Plumbing. This was a great lesson for me, and I would hate for anyone to make the same mistake I did.

    We had Merrill Plumbing put in a new tile shower for us. They came when they said they would. The…read moreworkers were courteous and professional. The pricing was reasonable. After they were done someone had to come back once to tighten the faucet handle and put in a little bit more caulking in one area. They came back based on our schedule, not theirs. The job was done quickly and we were not charged any extra. Over all we were pleased with the whole experience.

    Southtowne Plumbing - plumbing - Updated May 2026

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