Shady business practices. We called to get pricing, and they explained their hourly rates included…read morelabor and materials. We booked them. Then after the job was done, zero invoices were ever given, just an end price, and the owner called DEMANDING a check be brought to them immediately, and if it weren't, they would continue charging me. (Side note: this is an investment property, and no one lives here). I explained that it was 6:30 in the evening and I was making dinner, and I couldn't stop what I was doing to drive them a check to their office or the property. He told me the technician wouldn't be leaving until they got paid, and I told them I would be calling the police to remove him from the property. They then left. Then the next day, I went to the property, and they didn't even clean up or fix the woodwork they took off. The property was much messier than I ever expected. I thought they would clean up and fix what they took off. Nope, they throw it to the side like it isn't their problem. Also, we had them look at the powder room sink, and they stated they knew exactly what the problem was- they could fix it. They did all this stuff to it, and it's still leaking. I explained I shouldn't have to pay for something they tried to fix but didn't work. Then they had the nerve to ask if I wanted them to come back tomorrow to fix it. We also asked them to install the bathtub, and they didn't even put the walls on. We had the base completely installed and in place. They just needed to do the plumbing and put the walls on- they couldn't even do that!!! Next, the billing. When we called to book, we were told the pricing was hourly, and they don't come out to do estimates. Pricing included labor and materials. Come to find out, pricing was only labor. Different than what we were told. Then after talking with the technician, they seemed very confident that everything could be done that day. Then we got a call later that evening stating they couldn't get it all done, so they would need a few hours the next day- okay, fine. We understand things sometimes don't go as planned. Then the next day, we got a call at 6:00 pm stating they had just finished! What in gods name were they doing all day?! So, my assistant went over there to lock up, and the technician was very nice; his name was Lee. But Lee stated he stopped the clock on us because he felt bad about continuing to charge us the way the owner had told him to do. (Lovely Owner) Then the owner told me on the phone that they weren't leaving until he got paid. I get that times are tough, but maybe make your expectations known ahead of time if you plan to demand payment be rendered immediately and aggressively. Next, if you choose to use this "business" for any projects, I highly recommend you stay there to babysit, guaranteeing that all work is done properly. Lastly, use this company with caution. I would seriously consider these reviews before even calling Merrell Plumbing. This was a great lesson for me, and I would hate for anyone to make the same mistake I did.

We had Merrill Plumbing put in a new tile shower for us. They came when they said they would. The…read moreworkers were courteous and professional. The pricing was reasonable. After they were done someone had to come back once to tighten the faucet handle and put in a little bit more caulking in one area. They came back based on our schedule, not theirs. The job was done quickly and we were not charged any extra. Over all we were pleased with the whole experience.

Zachary was great, on time - showed up, solved the problem rickey-tick. Toilet leak that had me…read morestumped was solved. Cant ask for any better plumbing service - highly recommend. Did not charge full price, so outstanding value.

Professional in all ways. Arrived on time and completed repair quickly. Price well below other…read morequote. Would recommend to anyone needing plumbing service.

Five Star is my go to conpany for my electrical, plumbing and HVAC work. This company is definitely…read morea Five Star company! I have been very pleased with all the work they have done for me. M. Dennis, Englewood, Ohio

Quick, next day service (online request after 5pm). Thorough inspection of the problem, with new…read moreunit installed the day after first visit. Technicians arrived promptly in the morning after announcing they were on the way. The old unit was replaced and hauled away before noon. I got a standard 40 gal water heater and I believe the quality is better than the contractor special that I just replaced. I believe that I got good value for the money, even though it wasn't a cheap water heater.

I had them come out 3 times to unclog the same sewage pipe in my basement. The bill was $399 for…read morethe first visit. The second and third visit was free since it was under warranty. On the third visit, they gave me a proposal for $8800 to "fix a bellied pipe" in my basement floor. They said this was necessary to fix the problem. They then requested an additional $606 for me to view the video they supposedly took at the previous visit to unclog the pipe and show the bellied pipe. I had a licensed plumber give me a second opinion which included a live onsite camera video of all my pipes, and I watched while it was being done. It turned out that the "belied pipe" was nonexistent. The plumber stated that Roto Rooter had broken the flap on my backflow prevention unit but had not disclosed this to me. I will NEVER use Roto Rooter again. Be warned.

Predatory, Incompetent, or Both -- Avoid Roto-Rooter at All Costs…read more My experience with Roto-Rooter was so appalling, I feel morally obligated to warn others. It started with a sewage backup in my 792 sq ft basement on May 28, 2025. I had no prior experience with this, so I called Roto-Rooter, thinking they were reputable. They charged me $800 just to unclog the drain, which seemed high but I assumed it was a complex job. Because there was sewage involved, they told me I needed a quote for cleanup -- citing bacteria in the concrete. Fair enough. Then their Water Restoration Field Supervisor came to my home, reassured me the cleanup would take 2-3 days, and promised help in submitting the claim to my insurance. My insurance called multiple times with no response. Eventually, because this Google review, they responded. Shortly after, another technician came in saying he couldn't get the camera down the pipe to inspect it. He showed me how it wouldn't go through, then confidently told me it was broken pipes and quoted me $8,500 to jackhammer the basement and replace the piping with PVC. I didn't bite. Two weeks later -- yes, two -- they finally said the basement was dry. It made no sense to me that it would take that long, but I'm not a restoration expert, so I deferred to them. Eventually, I got suspicious and called a second company. The tech immediately ran a camera through the pipe -- no issue at all. He said he'd never heard of a camera being unable to pass unless something was being done wrong. The footage showed no broken pipes, just minimal root intrusion. In short, Roto-Rooter lied or was completely inept. And then came the gut punch: I received a $23,000 bill. For a partial basement cleanup of a minor sewage backup. I wish I were kidding. Look at the photos -- there is simply no way the work done justifies that cost. To recap: * They charged exorbitantly for simple services. * Lied (or were clueless) about my pipe condition. * Tried to upsell a $8.5K excavation based on false information. * Took far too long to complete a basic drying job. * Promised insurance help and then ghosted me. (Eventually after my reviews, they responded) * And in the end, sent a $23,000 invoice that is beyond outrageous. Do NOT trust Roto-Rooter. They are either dangerously incompetent, or predatory scammers -- possibly both. UPDATE: After receiving the insurance audit report, I can now confirm that Roto-Rooter massively overbilled and lied repeatedly throughout this process. They initially quoted $6k-$11k for water cleanup after a small sewage backup. What happened? A final settlement from my insurance adjuster of $11,328 for a partial basement cleanup -- with drying equipment left for 14 days for no legitimate reason. BUT ROTO ROOTER WOULD NOT RESPOND TO NEGOTIATIONS. As of July 29th, they have not responded. They also falsely claimed I was hard to contact or not available. That is absolutely untrue. I was either working from home while they were in the house or received 20-minute notice and arrived on time. They also implied I was going in and out of the basement, interfering. Another lie. I never opened the basement door while they were working -- except once, when all of their equipment had mysteriously stopped running and I checked on it. That was it. The insurance adjuster's audit backed up all my suspicions: they overcharged and found no justification for their bill. UPDATE 2: On August 5th, I received a lien threat from them because of their unwillingness to negotiate. It wasn't until August 13th that Roto-Rooter began showing a willingness to negotiate after I got a higher up email address. They falsely accused me of stopping my insurance from negotiating. It is not true and my insurance confirmed. As of August 18th, there has been progress in negotiations but there has been no agreement. Update 8/19: Roto-Rooter offered to settle at $19,000 (matching my insurance's position) but only if I removed all my posts, reviews, BBB complaint, Attorney General complaint, and agreed never to post about my experience in the future. I declined because my freedom of speech is not for sale. I did, however, accept $19,000 if my right to speak honestly about my experience remains intact. 9/3: After months of stress, I finally resolved my case with Roto-Rooter. My insurance generously paid $17,500, even though an independent audit valued the job at only $11,400. I ended up paying an extra $1,000 out of pocket just to walk away with a paid-in-full receipt for a $20,000 bill on a minor sewage cleanup in an unfinished basement. This was the most exhausting experience I've ever had as a homeowner. I would urge anyone considering this company to be extremely cautious. I have been through 19 rebuttals with them on the BBB, about 100 emails, and I filed a complaint with the Attorney General, the Ombudsman of Dayton and the FTC. Friends don't let friends choose Roto-Rooter.

They are the best. They gave me a worst case scenario and Scott made the best case happen. I first…read moreused them about 35 years ago. They are my go to plumbers!

Excellent plumbing company. Incredibly friendly plumbers and office staff. Very reasonably priced…read more I would recommend them to everyone I know and do. I scheduled service and they came on the day I had scheduled and were quick and efficient. I've used them for years and will continue to do so.

WARNING: They threatened to "put a lien on the house" when I questioned their pricing…read more I'm 45 years old, have lived in three 100-year-old homes, and have never before left a negative review for a contractor. I hired Honey Go Fix It to reseat a toilet. I chose them because of their 4.9 Google rating and promise of a free estimate. When the plumber arrived, I approved and signed an estimate on a small phone screen. I trusted what he was telling me and was not shown the actual dollar amount displayed clearly on the screen before signing. The technician completed the work in less than 20 minutes and then showed me a bill for $481.65. I was stunned. A wax ring costs about $10 and no other materials were needed. The price was astronomical for the work performed. The verbal quote was mumbled and unclear. When I saw $481.65 on the final bill, I genuinely thought there was a mistake. I declined to pay immediately and called the office to resolve it. Here's where it really went wrong. I spoke to Kassandra, the President of the company, to discuss the situation. Within the first two minutes, before I could even fully explain what happened, she threatened to file a lien on my house if I didn't pay immediately. I offered to pay $300 to resolve it amicably. That's still $900/hour for 20 minutes of work with a $10 part. Kassandra refused via email, claiming their responsibility is to "maintain fair and consistent pricing," while simultaneously admitting that they are "adding extra clarity steps during the estimate approval process to help prevent future misunderstandings." Consistent pricing? Maybe. Fair? Absolutely not. The owner acknowledged in writing that their current process causes confusion. Yet, she still demanded full payment and threatened our property rights. Being immediately threatened with a lien on our house for simply asking questions destroyed any chance of restoring trust in her company. I paid the invoice to avoid the hassle of a lien, but I'm leaving this review so others can protect themselves. If you use this company: 1. Get the total dollar amount in writing, on paper, in large readable text, before you sign anything. 2. Research what competing plumbers charge for the same work. 3. If you can't clearly see the price or feel rushed or pressured, do not sign. This company has lost my business and recommendation. I hope this review helps you make an informed choice.

I called to make a next day apt as our kitchen disposal was clogged with potatoes. Trevor shows up…read moresmelling like he'd just fallen in dog waste, covered his clothing but was dried up. he did put on booties. after about 40 minutes of trying to unclog it he made a phone call came back to me and said it would need to be hydro-jetted estimated cost of $1,000. I told him no thanks, he didnt charge me so that was good. I called Korrect plumbing, 2 nicely dressed, clean gentleman showed up and after about 1 1/2 hours of snaking our drain was unclogged, charged me $450. call Korrect they are professional, hard working and honest.