Wow- wow- wow- had to double check that place was actually licensed, it should be revoked and all the front desk staff should be termed- Are 0 stars an option. Where do I start- The front desk staff- rude- no hello- no kindness- no care for anyone- just speaking to each other loudly taking about other people no concerns of the line, the tone of voice used and attitude displayed by the team is completely unprofessional. We were scheduled for a CTScan at 3. As we were walking in at 3 we're also getting a phone call the machine was down. We drove over an hour for the appointment. Several others came in, and also not notified of the machine being down. One lady even argued with a man saying he was called while he stood there showing his phone. They clearly called NO ONE. People have to take off work, arrange the days- no that anyone here cares/ you also are dealing with SICK people that need assessments to for their care. Your lack of professional and concern for patients disgusting. I hope you're all treated with the same respect you show your patients. Also interesting Yet, the machine was going to be working on Monday morning. When asked why we were not called they said they forgot and the girl ran out of time and didn't get to it. Your staffing issue is not your patients problem. This is unacceptable. The physical plant is filthy. The floors are stained, the bathroom has not been cleaned in days. Paper all over; no soap in the dispenser. This is really horrible care- I would strongly encourage anyone to go elsewhere/ we pay for this through our insurance and we can choose where to go- do not spend your money here- unless you enjoy being treated like a doormat. read more

They took the time to call the doctor's office for the CORRECT order! I greatly appreciated that! If they had not questioned it, my insurance would not have covered the order as it was. Shame on the doctor! Southwest Xray West went above and beyond the call of duty. From this point forward, I'm going to request them for all my tests that they perform! Recommended! 5/5 read more

Southwest Xray West - Diagnostic Imaging Near Me - El Paso, Texas

Mammograms aren't usually fun, but the experience can really depend on the technician. I just had the best one ever thanks to Ofelia--she made sure I was comfortable and explained everything step by step. If you're scheduling yours, definitely ask for Ofelia. You'll be so glad you did." read more

Worst MRI experience ever. I waited more than 2.5 hours for my MRI. I wasn't told until the day of that I needed to be fasting because of the contrast. The lady checking me in got haughty with me, yelling me she left a message for me. Turns out that she left a message THE SAME DAY at 9:22 for a 1 pm appointment. I already confirmed my appointment. The only reason I listened to it was bc was for the fasting instructions. The ladies upfront could not be bothered to CHECK with the MRI Tech to get an accurate time assessment. The place is worn down and so are the workers. I'm going to recommend to my ENT not to use them. read more

The clerk at the front desk is quite rude. She speaks to adults as though she were speaking to uncontrollable children. The tone she uses is unacceptable and I will make sure not to schedule appointments at this facility going forward. read more

The office experience was terrible. I had called on 7/8/2024 to schedule the lady seemed nice and was able to book for the following day per her statement at 11:30. I arrived at 10:45 and spoke to the rudest receptionist. Did not say a proper greeting, I did not catch a name or I would have asked for a supervisor. She stated it was for the next day not today. I asked if I could at least do a walk in and she stated no. Due to her attitude and shortness I just reached for my paperwork and turned around a left. I called and canceled the appointment for the next day. I am glad this is not the only show in the business in El Paso as I am sure others do the same and go elsewhere. For any other imagining needs I will be going elsewhere. read more

Double bookings......long wait times.... disregard the patient.... don't expect time they set up for you....

I went in for an ultrasound. The receptionist took my information and I completed forms. I was called up to the desk again, then told that my insurance card is wrong, that my ID number is wrong. Mind you I gave her my insurance card and she copied it. She insisted it was wrong. I flipped my card over and pointed to the insurance company phone number and told her to call it. I sat back down. She called me back up a bit later, informed me, my advantage card was never necessary, that I only needed to show my Medicare card. WRONG. Then she proceeded to tell me I had a $21 co pay. I questioned that, and said I have never had a co-pay. She insisted. Stupid me, I did not call the number on the back at that point. I paid the co-pay. Called back, and the technician for the ultrasound was good and pleasant. Once I got home I called the number on the back of my advantage insurance card, and was told I have NO co-payment. So do not trust them on the billing side. They do not know what they are doing and will charge you when you should not be charged. read more

Mammogram tech is awesome only reason I continue to come here. Front desk staff is very rude. Wait times are awful. Every since new company took over they seem to be going down hill. read more

I arrived 30 minutes early for my appointment and 2 and half hours later I'm still sitting here. They didn't have my paperwork together. I have another appointment else where in 30 minutes. I was fooled by the aesthetics of this nice office. If you have an appointment here, call and make sure they are ready for you. If it didn't take me 40 minutes to read more

All I can say is I agree with everyone below. I got here 20 minutes prior to my appointment. Filled out first time paperwork. Then 45 mins later I was called up to fill out some more. Andddddd. I'm still waiting. Coming up on two hours now. People have come and gone. I'm still here. When I inquired about my status. They had no idea who I was. Terrible. Absolutely terrible. read more

Please choose another place!!!! I've been here with my mom two times in the last 3 weeks and both times the staff was extremely rude and by staff I mean the ladies at the front desk if you want to call them ladies they have no compassion for their patients they are rude beyond words. This will be my last visit here with my mom, she suffers from dementia and it is very important that she remain with a person at all times and the only thing that they kept saying is one person at a time inside one person at a time only one person at a time over and over I'm trying to make sure that my mom is safe, taken care of!!! To the ladies at Southwest x-ray if you don't like your job find another ONE!!!! We need compassion for our elders!!!!! YOU read more

I called to confirm that I didn't need an appointment for an xray and was told only that I only needed to be there before 4:30. I arrived at 4:10 and was told the xray technician left at 4:30 and I couldn't be seen. When I told her what I had been told, she checked and then told me I would be seen. About 45 minutes after I gave the person my insurance information I was told that my insurance still had not been confirmed and that now there were two patients that were having MRIs done ahead of me so I couldn't be seen. Needless to say I'm not going back. read more

If possible I would give this place a negative review. The place is dirty, reeks of urine and the waiting area is not the least bit customer friendly. Time and scheduling appear to be at the bottom of their list of priorities. Zero consideration for patient schedules, obligations and other priorities. As in line with the local culture, these people get in a hurry for nothing and quality service is not in their vocabulary. read more

I was scheduled for a procedure and had a deductible to pay. I asked if I could make three payments and I would authorize the automatic drafts. They said I would have to pay the 80% up front and that I couldn't break it up into three payments. I asked to speak to the owner. He refused to speak to me on the phone. He told the employee to let me know that there was nothing to speak about. read more

While this location is clean and friendly their front office is unorganized and are not prepared to get you in anytime near your appointment time some come prepared. Even though I arrived 10 min early it took 45 min for them to call me in for my service. read more

This is for the southwest xray on Joe Battle. Go somewhere else for ultrasounds or xrays. The service is absolutely horrendous and the technicians have no idea what they're doing. read more

I went in today for an obstetrical ultrasound and had a very unpleasant experience. I came in with my family as a walk in to see if we could find out the gender of our baby. The moment I mentioned that I did not have an appointment, they started treating me like a leper. They made it seem like I was causing them a huge amount of difficulty when they could have just turned me away. I filled out all of the forms and paid the bill then was called back for the ultrasound. The technician hardly spoke or looked at me. She never asked me if I wanted to know the gender or positioned the screen so I could see what she was doing. She tilted it for my husband who was at my feet. So basically I sat in a dark room missing the only chance I would have to see my baby in utero. After about 20 minutes of her prodding and occasionally saying one word phrases like "head," "chest," "kidneys," she told me to go to the bathroom because I drank too much water - which she demanded I drink in front of her when I got in the exam room!! So I ask her as I'm getting up if we can find out the gender and she says "I'm not seeing anything.." By this point my hopes are dashed. I don't want to have to go to another place and pay another fee for a gender check!! She looks for another 15 or so minutes, silently, and give up. Before I leave, she hands me a disc with the pictures she took. I'm just now looking at the pictures and they are HORRIBLE!! She even notes that "the head, nose, feet, hands are difficult to distinguish." Out of desperation to find the gender, we grab an appointment 2 hours later at another ultrasound clinic and get amazing pictures and finally discover we are having a girl. If I knew how awful and expensive that appointment would have gone, I would have gone straight to the fun clinic. Do not go here! Rude staff who don't seem to know what they are doing. How unfortunate! read more