We had a weekend emergency: a major leak from our hot water tank. We connected easily with…read moreGoodSense's emergency after-hours hotline and a plumber was quickly dispatched even though he had to come in from a job site in Sooke. Not only did GoodSense efficiently get the leak under control but they verified that the tank warranty was still valid, located a replacement tank, and came back the next day to install it. Coordination and communication with GoodSense's office and staff was courteous and reassuring throughout. We highly recommend the GoodSense team.

Do not call this company. I hired them based on a 5 star review. First of all they were to come in…read morethe morning ... I wanted for 4 hours and no one showed up. I called several times and was told " someone is in their way" Still no one came. I was desperate so I said I would leave the door open so they could get in as I had to leave. They showed up while I wasn't there... Sometime after 2 pm. They could not do all the work I needed as apparently they didn't have to parts to hook up the dishwasher. ( This is why I call a plumber... They have parts !!!!!) And they drilled 2 giant holes in the bottom of my new cabinet. Didn't tell me about it. User an ugly screw to try and re attach the wood they had cut out. OMG. Do NOT hire this company!!!! The photo is the damage to my cabinet.

Absolutely exemplary service. Response time was excellent, a fair quote was given before and after…read moreinspection. Communication was flawless and appointment times adhered to (with a courtesy text message that the technician was on the way). I had contacted the plumber as my LifeTime Rheem large capacity hot water tank does require some routine maintenance. As it turned out the connected expansion tank was filling with water and was improperly installed. The tech rectified all that within a tight time frame -- and of course throughly inspected the main tank, electronics, and electrodes. He also drained any sediment. While these are typical aspects with respect to the requested services, the manner performed was exhaustive, professional and everything was kept clean, dry and tidy. I had complete confidence as I looked on and observed complete respect for my property. In the course of the service call (which I was initially hesitant to initiate, just because, well, who bothers with maintenance?), it was also determined that my water pressure regulator valve was malfunctioning after a water pressure test was conducted early on. While replacement was relatively costly, it was perhaps critically necessary so that was why I'm thrilled. This was a throughly executed, friendly, and even thoughtful service(s) call. I'd have no hesitation recommending Good Buddy Plumbing and Heating to anyone who asks.

Based on a recent experience, this company is a highly reputable local firm whose work clearly…read morereflects the commitments made on their website. When a fixture we purchased was found to have a manufacturer's defect, Brent Jansen Plumbing stepped up and did the right thing. Once the problem was understood, their response proved they're great at "delivering excellent customer experiences with a goal of providing high-quality results". This was done with integrity -- an invaluable asset for a local company worthy of our support and these five stars. Thank you Brent Jansen Plumbing, and Kim, for a much-appreciated customer service accommodation and for modelling a good work ethic. It will not be forgotten. Joanne B.

I've used Brent Jansen Plumbers twice now and both times I have been incredibly impressed with the…read morelevel of service received. The first time was for a cracked piped under the kitchen sink (that opened a whole can of worms) and both Joe and Valerie were wonderful. Explained everything in a clear, concise and easy to understand manner. I had concerns about possible roots in the system and Joe returned to check things out. He was so informative. I no longer need to check out plumbing companies should I need a plumber again. I'll just call Brent Janson!

Excellent experience with Aron, the owner. He came out himself to correct a blocked bathtub drain…read morein our 85 year old home. He was efficient, careful with our old drain lines, and successful, He was very easy to work with and the price was fair. Will definitely use again for our future plumbing needs.

I employed Thunderbird Pluming on two occasions. The second job involved clearing a plugged water…read moremain in January 2022 which contributed a minor flood in my downstairs suite. Thankfully, the flood immediately disappeared. Aaron was on time and efficient. I paid promptly and I gave his company a 5* review both times. At the end of the second job, I mentioned I had a flood at my remote BandB. Arron offered to sell me his wet/dry vac which he said he only used once and was still in the box. I picked it up at his house (still in the box; paid Aaron $219 plus tax) and drove it to my BandB. In mid-May, my manager asked why a vac that size (16 gallon Rigid NXT)) didn't have wheels- he found it cumbersome to drag it around our 3000 sq ft building. I looked at the vac and, while it was equipped to have wheels, no wheels were there. I checked Home Depot's website. The site shows its wheels attached and the retail price of $218, plus tax. I called Aaron to ask for the wheels. He said he had lost them. When I asked him why I wasn't informed before I bought it, he replied "It's your vacuum now, you've had it for five months." I know "Buyer be aware" applies to me and am aware of the length of time that has elapsed. But, still, I paid full retail for an incomplete, used vac and he knew it! I trusted the guy because we had a relationship and did not check the box contents or the price. And, I was not expecting to be treated in this fashion. In fact, I was deceived. Oh well, I guess money does speak louder than words with some folks.

I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

Very professional service and tidy workmanship. Great company and happy customer here !read more

Dan came to repair my leaking washer connections. The washer was in a tight fitting space and the…read morewater taps and lines were difficult to reach without a lot of "brain" work on Dan's part as to how to best access and repair the leaks. Dan was a pro in action and did a great job. Thanks so much, Dan !

Very responsive and exceptional service. They did a great job, were very careful to clean up…read moreafter, and the staff was friendly and professional!

The workers are all well trained and very polite. They worked it so as to minimize the time the…read morewater had to be shut off. They did an excellent job and cleaned up so well it was hard to know they had been there.

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall