I highly recommend this plumbing company, I am very impressed with their services. My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service. read more

Wade Roberts gave us excellent service on both some simple installations and on more complex work. All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover read more

I had a service call for a plumbing emergency to fix a broken bathroom faucet & this was by far the worst experience dealing with a plumber ever. I've bern renovating homes for 35 yrs and have never had a bad plumber from a company like this. It was a very simple fix to replace a small bathroom faucet. The plumber wanted $500 to turn off the water plus wanted a diagnostic on what's wrong with the faucet and the fee he wanted to replace a simple faucet was $1,400 plus taxes. I had a plumber a year ago replaced our kitchen faucet a year ago and the service call was $150 including tax. These people are blatant robbers . Don't waste your money nor your time with this company. read more

An absolute ripoff! I needed a 90degree elbow (shown below) replaced, a 30 minute job at best. Their price $416.00 and that's during regular hours. I can't imagine what their after hours rate is. I paid the $49.00 call out fee and sent the plumber out the door! read more

Wade Roberts Plumbing - Plumbing Near Me - Saanichton, British Columbia

My toilet would not fill. this was not any kind of emergency. the man who came over put a new mechanism in the tank. It all took half an hour. The charge was $500. I was stunned at the price. Certainly no discount for a senior.. Their prices are totally out of line for this kind of job, I called several other plumbers to check. the gentleman who came to fix it was very nice and capable. However, I felt totally taken advantage of with their excessive pricing. Will never call them again and neither will my circle of acquaintances. read more

A leak in my irrigation system caused a flood in the neighbours carport. I was not nearby so they called Wade Roberts after hours. The after hours callout fee of $199 seemed high but ok. The actual work was billed at $1,449 for 1.3 hours of work with a power auger. Then he wanted to keep augering for even more money after the water drained out. This is pure taking advantage of an elderly lady in distress. I would strongly recommend getting a second quote as you will likely get a very high cost job from this plumber. read more

Although the service men were very polite and friendly, I was shocked at the quote of $921 to connect our new gas stove. Gas was already in place and the work took approx 2 hrs. I requested a break down of the cost and was told they don't do that. They only charge a flat rate. When asked why didn't they tell use they only charge a flat, Wade stated they have to come to the house to get an estimate of the job. They charge $49.00 for the dispatch call to charge you a flat rate anyway. I suspect if they provided the flat rate up front, people would seek out other companies for pricing before having them come to their home. I highly recommend you source out other gas fitting companies for cost as this company is not proud or transparent in justifying their costs. read more

My elderly parents got a hot water tank installed by Wade Roberts. Unfortunately they did not get a quote. The entire installation was $5000! And to boot that included a senior discount! We looked up the actual unit, which cost $2000 (more like $1400-1500 with plumber discount). That means that their senior discount was $1000 per hour. When we called and asked about it, they said they don't charge by the hour. I suppose that's because no one in their right mind would pay $1000 per hour. IF U WANT TO GET RIPPED OFF SEVERELY, go there! read more

Hello, I am in Victoria, BC. I would like to offer a (late) review for an employee/plumbing technician Dillon. I hope this will reach Dillon's manager(s). Dillon came to my rental unit which is within the home of the owners. A hot water hose valve was broken inside my dishwasher/kitchen sink and as a result there was no hot water available. Wade Roberts sent Dillon out within 36 hours of being first notified of the issue. Dillon was friendly, quiet, respectful and efficient. He had to deal with my landlord's making access to the whole house hot water tank, more difficult than it needed to be. Dillon had to walk back and forth a number of times (5) outside from door to door rather than just being able to access the hot water tank which is right outside of the laundry room access from the back of my rental suite. My landlords are petty and locked the laundry room door several months ago out of spite; when the plumbing issue needed to be fixed, they would not unlock the door for the plumbing technician to easily reach the hot water tank. Anyways - Dillon was amazing! Thank you Dillon and Wade Roberts Plumbing! read more

We got our heat pump through Wade Roberts and the information, install and workers were all fabulous. They were on time, clean and answered all our questions. Highly recommend!! read more

We experienced first class service from Wade Roberts Plumbing . Friendly, professional and personal - we felt well taken care of!

Very pleasant plumber but quoted me a price that was much higher than the second quote. I would ALWAYS get a second quote.

Unhappy about the extra $186.oo charge to pull toilet l mean $186.oo to undo two nuts and a fitting? Not happy with the surprise on bill as l think excessive. read more

After hearing great reviews, I asked Wade Roberts Plumbing to do some work for me, helping me with a bathroom renovation. First of all, I received excellent customer service from both the staff and the plumber who answered all my questions and spent the time to provide valuable information to me. The person that came to my home was very professional, courteous and polite. I was given honest, informative, and detailed, helpful information that worked within my proposed budget. Their business card says it all - Professional, Proactive and Personal. read more

We have used Wade Roberts Plumbing over the last several years and have always been impressed with their friendly, knowledgeable and efficient staff! This is a great business that is run with integrity and I would highly recommend it to anyone with plumbing needs. read more