Honestly, when I looked up hotels in Cleveland, I was surprised to see a Ritz-Carlton listed. I…read moremean, Cleveland isn't America's vacation destination, yet they have a Ritz-Carlton while Puerto Rico doesn't. Next, we arrived at the Tower City Center. I had no idea where it was located, and neither did the shop workers. Also, most of Tower City Center was either closed or vacant. I finally called using CapCall, but the connection kept dropping; after walking around, I found it was on the 3rd floor. It's secure, with room card access to the entrance and elevators, which is pretty standard for Ritz-Carlton and St Regis, and given Cleveland's huge homeless population in the downtown area, this is a necessity. Regarding the staff, they were very friendly and helpful.

I have stayed at this property several times, and it continues to fall short more often than it…read moredelivers. While it carries the Ritz-Carlton name, the overall experience does not consistently meet that standard. During my most recent stay, I again attempted to use mobile check-in. As with prior visits, it did not work, and I ultimately had to check in at the front desk. Staff attributed this to an "app glitch," which is the same explanation I have received multiple times. At this point, it appears to be a recurring issue rather than an isolated one. Check-in itself was slow, with multiple guests waiting, and the staff was not particularly welcoming or attentive. The layout does not help the situation. The fireplace is positioned near the check-in line, which may have been intended to enhance the atmosphere, but in practice it makes an already crowded and uncomfortable waiting area worse. After checking in, I asked for contact information for the front desk manager. No business cards were available, and staff could not provide direct contact details. One employee later identified themselves as a front desk manager and offered assistance, but given the experience up to that point, it did little to instill confidence. The room was acceptable but unremarkable. It was slightly better than what you might find at a lower-tier brand like a Fairfield Inn, but it did not reflect a luxury standard. The mattress had a noticeable dip in the middle, suggesting it is due for replacement. There are a couple of positives. The location is excellent, right in the center of downtown Cleveland with direct access to the Terminal Tower complex. In addition, the fitness center is genuinely top-notch and one of the stronger features of the property. That said, I have stayed at other Ritz-Carlton properties, and this one does not compare favorably. The pricing and brand set a high expectation, and this property does not consistently deliver an experience that justifies either.

I visited One University Circle in early February 2026 to co-work with my friend who lives here…read morewith her boyfriend. We both work remote jobs. I stayed in her apartment until about 12:30pm. She gave me a tour of the building so here are my thoughts. These apartments are categorized as Luxury Apartments. From a VISITORS stand point -- These are nice apartments on the east side of Cleveland. They are within close proximity to Case Western Reserve University, CWRU Law School, Cleveland Clinic main hospital, the Cleveland Museum of Art, Severance Hall (where the Cleveland Orchestra performs), Wade Oval, and of course, the University Circle neighbourhood. The apartment building is huge with many floors. My friend's 1 bedroom apartment itself is small for the average American, at around 700 square feet (my estimated guess) but I find this to be a perfect size since I like small spaces. Her 1 bedroom apartment has a big bathroom, open concept kitchen with a counter top and option to add bar chairs which she added, a living room space with an attached balcony, and a modern fridge that dispenses water. For the common areas -- the lobby is inviting with comfortable chairs, the gym is clean and has plenty standard equipment, the sauna is spacious (I think there are 2 saunas). I got to use the gym in the morning with my friend before we both started work. At the gym, I enjoyed using the stair climber machine and weights. We didn't have time to use the sauna. There is a garage for residents to use at an extra cost. VISITOR PARKING (FREE) -- I don't know what the apartment offers for visitor parking but my friend told me to park at the PNC Bank parking lot on Deering Ave., after hours. Parking was free. I visited during a weekday morning after 7am when there was no one in the parking lot, except maybe 1 car. From a RESIDENTS standpoint -- My friend enjoys living at One University Circle in the 1 bedroom apartment that she shares with her boyfriend who is a doctor at Cleveland Clinic. She told me she has had no complaints except when it took a little while for maintenance to fix something in her bathroom at some point in time. COST -- As of July 2026, a one bedroom unit starts at over $2500 and a studio unit starts at over $1800. Depending on the floor plan, the cost will vary. My friend lives on a high floor unit so her rent is more expensive than those who live on lower floors but cost is relative. For me, I would say that all units (whether top or bottom floor) are expensive and I wouldn't pay that much for rent because I would rather buy a house at that point. Depending on your income though and what you are willing to spend your money on, then you may or may not find living here expensive especially given the amenities that the building offers. Of course, we all know that owning a home makes more economic sense because that tends to be less expensive than renting but I digress. Visit their website to view rent prices. Read previous reviews from residents who had a negative experience living here and then read the more positive reviews before deciding to live here. **** GOAL of 250 reviews in 2026 - 161/250 total reviews in 2026 - 1002 total Yelp reviews - Reviewed on 17 July 2026

Amazing concierge who are always there for you when you need it and are always so approachable. The…read moreapartment building also hosts cocktail hours with food. The 20th floor has an amazing view. The amenities are always so clean and for any repairs they are always responded to quickly. They also have soap in the dog wash station, and dog treats at the dog wash station and the front desk. They offer towel service for the pool and gym. Free coffee in the lounge (tastes amazing) This building is well worth it and has truly met our needs for safety in the area and exceeded our expectations! We lived here for 2 years and really enjoyed our time here.

So 27 of my closest friends and I descended upon this adorable tea room, located in a historic old…read morehome, to experience High Tea together for lunch. The home was built for the Gillis, well-known and wealthy Cleveland family, in 1863. Then, 25 years ago, the home was converted into a bed and breakfast, and 5 years after that, the first floor was converted into a tea room. Every inch is covered in sweet, kitch decor, and tea is for sale at reasonable prices. I can't say enough good things about this tea room. They were so accommodating for our large group and Katie, one of our servers, provided us a run down of the history of the building and business as well as everything that was included in our $25 High Tea experience. Two different types of tea were offered and the meal consisted of a soup or salad, a slice of quiche and fruit, a selection of three tea sandwiches, a scone, banana bread, and an assortment of desserts to finish it all off. It was a lot of food, all delicious and homemade, that was spread out over 2 hours of fun conversation. My favorites of all the food were the scones and Panna cotta. If you don't live in the area, try the bed and breakfast instead of your typical hotel for your next stay in cleveland! And if you are a tea lover, come here for a lovely and fun High Tea experience!

The best Bed&Breakfast of all time! The place is very super…read morecozy. They have a small room for hot drink, that you can have it anytime. The rooms are always nice and clean. Especially their breakfast! Every time we go up to Cleveland, Emerald necklace is always No.1 for us to book. Love love and love this place.

I can't remember the name of the young woman who checked us in on arrival but she was so…read moreinformative, helpful and a delight. Also shout out to Cressida (I think) who managed the breakfast and also "Unique" the staff person at checkout. Our king-size room had a great view, and overall was just fine for our two nights stay. As others have mentioned, the breakfast buffet, as well as the evening snacks and drinks were good. This is not a luxury resort or hotel but for every day travelers who don't have unlimited budgets this was a great stay. A perfect location for us. I would definitely recommend and if I am out this way again would stay. The three staff people we dealt with were outstanding.

Housekeeping never even showed up to bring a towel or empty the trash for a 5 day stay. Only one…read moreworking elevator so there were lines to get up to rooms. Bed was lumpy and I felt like I was sinking into it. I'm a small person but the towels were tiny - barely enough to wrap around my head after washing my hair. Front desk staff was was very friendly and it's located in a nice area but I probably wouldn't stay here again.

Five stars for this Fairfield off Tiedeman. Easy to access from the highway, 8 minutes from the…read moreairport. Recently built and so nice. Quick elevators, comfy beds, and a big TV. Rachel at the front desk was friendly and helpful. The best part is proximity to lots of places to eat and to the Key Bank fitness path.

Booked a reservation on 12/09/25. Drove from Pittsburgh arriving around 4:00pm. Counter clerk…read moreadvised me they were not honoring my confirmed reservation because they were full and had no rooms. Furthermore she had no solution such as booking us a room in another hotel. She said the manager was gone for the day. Other factors: we are Bonvoy silver members. Our reservation was made with bonvoy points. The hotel is no longer a Marriott owned property. Plaque in lobby says it is owned and operated by Carnation Properties. Got a cancellation email from the manager Cynthia Eckrich sent12:45pm. She blamed our cancellation on an error on their booking system. Can't help but wonder if she cancelled me because I paid in bonvoy points.

I've enjoyed my stays with Grandview Place when visiting Cleveland…read more Their family operation is ALWAYS responsive and will do everything it takes to make us as comfortable as possible.

We loved it here! We loved Jim and Henry the grumbling dog and Connie the human cat. Jim is not out…read moreto make money. This is a bed and breakfast as it's meant to be. Great location. Once we parked we were able to walk to all locations until we left. We had great conversations with Jim and the other guests. We stayed in the attic room and it was our favorite room we've ever stayed in. The bathroom has a slant so that might not be ideal for taller guests but we didn't bump our heads once. He teased us for being difficult vegans and then made us the best vegan bed and breakfast breakfast we ever had. Both days! We're going to check out the suite on the other side of the house next time.

Jim was a fantastic host and his house had a tremendous amount of character. We stayed on the 3rd…read morefloor, which we had all to ourselves, and the finishes and decor were out of a storybook. Also, Henry (his dog) is a very good boy.

Always a pleasure staying at the Brownstone! I even made friends with the ghosts that roam the…read moreproperty at night!!!! At first I was spooked then after a few visits I realized they were just teasing me.

I decided to spice up a planned weekend trip to Cleveland with the girlfriend by looking for a Bed…read more& Breakfast. This was possibly the most intelligent thing I've ever done, given the result. The building is magnificent, the rooms opulent, the breakfast perfect and delicious. Robin is intensely passionate about old-world Cleveland, a great storyteller, and equally passionate about making sure you have an agenda suited to you and the time you have to spend in Cleveland. We didn't get enough of this experience, and will return soon and often. // Gracias, Robin! Cliff y Moni