I bought a set of bunk beds and mattresses. Got home had wrong frames, one was single one was full…read more I saw different boxes while loading and was assured they were right. Went back and got other set, got home and side pieces was wrong when I went to put it together, boards where so warped they would not connect together. Went back to store and they had no other sides that would work. All Bobby T was worried about was that I did not live at Quitman so he would not lose money going to exchange piece. I made 5 trips to store when I brought everything back , I offered that if they would give some money back I would buy and build the sides myself and was met with NO WE CANNOT DO THAT, just bring it back and we will give your money back, which they did and then Bobby T had the gall to say " well I guess we probably won't be getting more of your business".

My husband actually went into Bobby T's with me one day and found a bedroom suite he liked. I…read morereally didn't like the White cedar but oh well. When I showed him a picture of a rustic bed that I liked he said " No we will get the one from Bobby'Ts that is the one!" So Jeremy showed all the different finishes that were available for that bed, and I agree now... that it is the one. And we even can get the mattress there also, so... an all in one stop and my husband and me are both Happy. Thanks to Bobby T's, wonderful people.

Bought living room furniture in December 2025. January of 2026 loveseat broke. We have been trying…read moreto get repaired or replaced since January. Keep getting excuses from Betty and the loveseat is stuck in reclining position. We will never buy from Hanks again. My husband has tripped over loveseat already and we have sent pictures to Betty Hagar showing her the furniture . We paid 6,000.00 for the furniture thinking it would last , boy were we wrong. People beware of this place! They are nice when you purchase but do not stand behind their product.

excellent service, well stocked for selections, great value. I will continue to do my furniture…read moreshopping at Hank's. Robert was very patient with me.

We looked in other mattress stores. We bought our new mattress here, at Mattress and More. Made in…read moreUSA and Arkansas. Mark was very helpful. It was less expensive, no pressure, great quality of mattress selections.

After going to the various mattress stores in the area, I was so relieved to find this store. I…read morewas frustrated after visiting the others, for many reasons. The end result was I purchased everything needed after being advised by the owner, and manager, who were beyond helpful. In addition to this amazing experience, everything was delivered same day within hours!

We were looking for a full mattress for my son's 4 in 1 conversion bed. We went to bedding mart in…read moreLittle Rock to support a Christian based business, and I am so glad we did. HUGE selection and very knowledgeable salesman who gave us some space to shop and answered all our questions. Almost forgot, they also delivered our mattress for free to us here in Little Rock. We WILL be back.... highly recommend!

I bought my mattress and bed frame online (which made me very skeptical) but they called me the day…read moreafter my order to update me, stayed in touch the whole time and 2 weeks later it was delivered! Very satisfied. Just waiting on the visa gift card that I was supposed to get..other than that, super satisfied.

What a freaking joke of a business!! Waste of space and time! My in-laws purchased furniture from…read morehere in July, with being told that they would only have 6 months to pay on it. Well, first month came to pay for it and the sales people said "you aren't in the computer, we have no record of you." So my inlaws continued to pay for furniture they "didn't have" and now threatening us with the police and threatening to come and get it. The furniture has been paid off for a while and they're upset that we are no longer giving them the money they don't deserve. Furniture is cheaply made and will fall apart. Nothing good comes from this place. Harrassment, threatening phone calls, cheap crappy furniture, and no helpful people!! Will NEVER get ANYTHING from this terrible place AGAIN.

TL;DR Over-priced, over-pressured, under-delivered…read more 1. I get that furniture is a sales-driven industry, but holy cow walking through this store was awful. Tag-teamed by all of the salespeople walking the floor, it was hard to breathe let alone pick out some furniture in peace. 2. Once we selected the pieces we wanted and went through the process of payment and signing the bill (which we were told was non-refundable, by the way), we were given a delivery date, almost 2 months out. This delivery date was not honored and when we called to check in on the said date, we were told that the furniture was "definitely on a truck somewhere in Arkansas." Huh, for a company that prides itself in providing their own transportation logistics you would think that they would know where exactly it was. Overall would not recommend and will not be shopping at Ashley again.

My wife and I started looking for recliners on Feb 11, 2023. I called Searcy to see if they had the…read morerecliners that we wanted in stock. He said YES. We made the one hour trip to Searcy. The sales person said they would call her the following Thursday. Thursday came and went without a call. The next week my wife called to find out they were "BACK ORDERED". I bit my tongue and said nothing. So I call this guy March 6. He tells me that before making the purchase he told my wife it would be FOUR TO SIX WEEKS!!!! My wife never told me that. So I had to call her to see what in the world is going on. I already knew what she was going say. SHE SAID HE IS LYING!! We paid an unreasonable amount for these chairs and still DO NOT HAVE THEM. NEVER AGAIN WILL I STEP FOOT IN AN ASHLEYS AGAIN!!!!!!!!!!!!!!!

Purchased a $4000 Stressless chair. Picked it up and brought it home to find two rips in leather…read more They then tried to use warranty to fix it when they are the ones that cut it and never should have asked for payment and pick-up. Honesty would have had them call and tell me it was ripped and order a new one. Instead, they went the sneaky route. I took it back, same day as pick-up, and asked for a refund since they cut the chair and they told me no refunds on special order. The special order one was the one they cut the leather. DONT SHOP HERE! They will be a snake salesman and sneak a product and then try and make you use warranty for a brand new item. DONT SHOP HERE!!!!!! Don't listen to me and find out for yourself.

Buyer beware! If you place an order for furniture here and decide to cancel the order right after…read morehaving placed it, you are only able to get 50% refunded! This is something that is in fine print that they do not tell you. How ridiculous! That is not customer service. They also did not give us a discount on a piece of furniture that we were promised because they had the "wrong price" on the floor price for that item. We will not be recommending or buying anymore furniture here.