Met Kyle and his team at the home show this year as we needed a new hot tub. We found the one we…read moreliked and then went to the new Spa Spot on the west end. They are extremely helpful and really do go out of their way to ensure satisfaction. I had several inquiries about power needs and Kyle went well above expectations in getting me what I needed. using our hot tub now and it is miles above the one we use to have (series 481). The lounger and therapeutic jets are incredible. I highly recommend Spa Spot and the west end location.

I can't rave enough about how great the customer service is at The Spa Spot! The owner and the…read morestaff are super knowledgeable and helpful. Even the owner is easy to contact if I have questions and he is super responsive and helpful (day or night)! It can be tough being a new hot tub owner and he has helped me immensely. I recently needed a technician to come out and the owner had someone out the next morning! Choosing The Spa Spot to purchase my hot tub from was the best decision!! I would highly recommend them and you are also supporting local

Bernie is the king of hot tub maintenance. He has all the right tools to do a thorough and…read moreefficient job. Why take hours to do it yourself. It's very affordable. I'm in Edmonton Wendy

After waiting 4 months for parts on our hot tub with another company, we finally got fed up and…read morecalled Bernie. He was here in 3 days, did an awesome job at a decent price and the hot tub is up and running again. Yay for Bernie!

I was sold a nice hot tub... upon discussing things are added steps... flip-cover reinstall…read more... Jason Stang backed out and said he only sales them and cant force the delivery guys to installed... i get it ... everyone is just doing their job... but dont sell something if arent going to follow-thru. Horrible answer from the manager..

I'm not surprised to see other 1 star reviews. I went in on a Sunday to buy products and maybe…read moreeven buy a hot tub! I was the ONLY one in the store, there were 2 guys working and I was not acknowledged or asked if I needed help. I looked at every single hot tub and they never came over. This was easily my deciding factor to go to another hot tub company.

Koko BeachHot Tubs are the small company store that has utmost respect for the customer. Friendly,…read moresincere and honest. I give them my business as they like what they do. Chemicals well stocked. They will repair most any hot tub. Other companies seem to have and odd oh you bought something from another store. Koko, Mike and +1 (780) 910-3287 will get you back in the tub.

Can't express enough how much I appreciate the customer service from Mike and Tony at Koko. I was…read moreable to get a new hot tub lid after waiting 3 months with another company that kept giving me the run around, and it was less expensive and better quality. Tony even came by to measure my old (sunken) lid to make sure it was going to work. They were polite, patient and very helpful. They also called afterward to make sure it was the right fit - above and beyond, thanks so much team Koko!

I have purchased a hot tub from Sunray Spas 17 years ago and we are very pleased with it. They were…read moreexcellent in helping with any questions or repairs we required. As we live 3 hrs from their location, and my husband being handy in doing repairs, they had no hesitation in providing the parts and instructions on how to fix our problems which were very few. Looking forward to enjoying it for many many more years. Of course proper upkeep and maintenance on the owners part is essential to keeping it running smoothly. I would highly recommend them if you are looking at purchasing a hot tub.

Just one star for the overall experience ordering a hot tub cover from Sunray, I would give 3 stars…read more(for now) for the final product, after it was redone. The initial cover was sewn horribly, it had creases all over the corners and in the middle of the cover, also, the styrofoam used was cut too small and the two sides of the cover were not equal. They refuse to give you the exact specs for the foam, the owner told me it was a trade mark secret?!?, even when I insisted and told him that's not possible since he is not the manufacturer of the foam. If you search for different manufactures for covers, you'll see the price differs when you choose the foam, and the fact the owner didn't want to disclose this information, except the never-ending praise "our covers are the best", makes one regret not reading the reviews before ordering. I should add the hot tub we own was bought from Sunray many years ago, all our supplies were bought from them, this is how they treat their loyal customers. My husband and I ordered the cover in October 2023, we also bought the solar blanket, which we wanted to return the next day because it wasn't one piece, it was two, sewn together, what kind of an expert sews something that goes onto the water? He told us that we can use RV silicone to glue the two pieces and it will be fine, but guess what, silicone didn't take to that plastic. Do you think the owner offered to reimburse us? No way, he just likes to talk a lot. In December, when the order should have been ready, I called the company and spoke with the salesperson and he told me it's going to be delayed for a couple of weeks because they have the fabric but they don't have the foam. I called again in January, they said they have the foam but they don't have the fabric. That's the way they lie, they don't even have the decency to keep up with their lies. Turns out, they just didn't bother to order the fabric, they only stopped blaming the supplier after I sent an email to that supplier in which I told them how the lies spread by Sunray might damage their reputation. By the end of January I went to the store with a friend of mine that was in the same situation, the order was made a few weeks before ours. We insisted the owner gave us the money back but he refused, he showed us the small print on the invoice "no backsies". In the end, my friend got the money back by contacting the bank, even after a few months you can dispute a visa claim. We got the horribly sewn cover by the end of March, it felt like we paid for a Mercedes that was advertised as a Ferrari and received a Pony. We took it back and expressed our disappointment once again. It took them a month to fix the cover, which is still not perfect, one corner has small creases and another corner has the seam off the edge of the foam. Also, the salesperson told me that if I want something perfect, I should do it myself, well, for $800 and do it yourself, that says a lot about "our covers are the best on the market", with sass on top. For this cover we've waited for 6 months, I've called them at least 10 times, I went to the store 10 times, the cost of the cover alone was over $800. There's a recent article about Sunray, you should give it a read, especially since the owner told me the bad reviews are paid for by his competition, well, I feel bad because nobody's paid me, it's almost like my experience and other people's experience was real, also, all those people suing and winning the lawsuits, how about that lesson in civil law Mr. Innocent Until Proven Guilty, not that condescending now, are we? Or should I say, not that innocent?

We were back again for buying some plants. We don't know a…read morelot about gardening and the weather condition here is tricky so we needed help. Everyone was fantastic and very helpful! The staff had big smile, polite and as helpful as possible. We purchased what we needed and we are very happy with the quality and value. This is a fun place to go too and I have been going there for years and I highly recommend it. Don't forget to go there for Christmas too! They have amazing stuff for your holiday season too! :)

Greenland has exceptional quality plants and knowledgeable staff…read more It is fun to just walk around and see what is new!