Met Kyle and his team at the home show this year as we needed a new hot tub. We found the one we…read moreliked and then went to the new Spa Spot on the west end. They are extremely helpful and really do go out of their way to ensure satisfaction. I had several inquiries about power needs and Kyle went well above expectations in getting me what I needed. using our hot tub now and it is miles above the one we use to have (series 481). The lounger and therapeutic jets are incredible. I highly recommend Spa Spot and the west end location.

I can't rave enough about how great the customer service is at The Spa Spot! The owner and the…read morestaff are super knowledgeable and helpful. Even the owner is easy to contact if I have questions and he is super responsive and helpful (day or night)! It can be tough being a new hot tub owner and he has helped me immensely. I recently needed a technician to come out and the owner had someone out the next morning! Choosing The Spa Spot to purchase my hot tub from was the best decision!! I would highly recommend them and you are also supporting local

I want to give this place 4 and a half stars because it ain't missing much…read more Prices for drop ins 8$, check! Free lockers, check! Swim suit driers, check! Long, long, deep swimming lanes, check! Cold pool water, check! Diving boards, check! Hot tub, check! Sauna, check! Cold and hot showers by steam/sauna, check! Steam room, check! Lounge areas, check! Skylights, check! Great attitudes at the pool, Life guards and swimmers alike, check! I swear to dog, this is the best pool in the city. I'm a wacko who actually enjoys the colder temperatures of the pool! The only things its missing is higher diving boards and a bigger Sauna/Steam room,( they are always full). And maybe a deeper pool. From my point of view, those are they only things other pools in Etown are doing better.

The Peter Hemmingway Fitness and Leisure Centre serves the northwest part of the city. Peter…read moreHemmingway Fitness and Leisure Centre, formerly known as Coronation Fitness Centre, has recently undergone a renovation to include a large built in whirlpool (thank you very much) and overall maintenance. The pool area is 50m, has and wet and dry sauna and a large observation area (accessible from both on and off the pool deck) and is home to the Coronation Triathlon. The large bank of south facing windows lets in amble light and doesn't make you feel like you're sitting in a humid brick cube. The weight room is located in the basement and is rather small, but does suit the bill. This is the first location I started with a trainer a few years ago and holds good memories for me. The change rooms are decent, but if you're working out take flip-flops with you so your feet and socks don't get wet while going through the change room. Tennis courts and a sports field are located just outside is a nice change of pace when the weather is nice. Parking can sometimes be crowded as traffic from comes the arena and school next door. It's a good facility and offers lots of programs for both aquatics and fitness. Because the facility is city run, admission fees are a bit high. But if you purchase a multi-facility pass you can use all of the city rec centres - good bang for your buck.

i have a older hottub bought from spa county. I have started to have a few problems with it. I…read morecontacted Scott for the first time he walked me through what I need it got the part helped me with instructions on how to install and it worked perfectly and then this year it was having other problems contacted him he I sent him pictures over text. He showed me exactly what to do and it worked very helpful very friendly and didn't try to push any sales on me. highly recommend them if you're looking for a new to hot tub and also if you need any repairs to your older one, they're very helpful.

I first rented a hot tube from Spa Country for a month (what a great thing to do) before I…read morecommitted to buying one. I cannot believe the wonderful friendly service I received at every point in my interaction with the staff/owners of Spa Country. They set everything up, completely- explained everything- gave me an excellent price (the cost of rental is deducted from the cost of purchase). And of course- the hot tub is amazing! I would highly recommend Spa Country to anyone considering a hot tub purchase.

Another great visit and what superb advice from Justin over balancing our water and also…read moreinformation on the new range of chemicals. Thanks again.

Lots of parking but it's a bit tricky to turn left out of the parking lot (crossing traffic)…read more Staff was very knowledgeable and friendly. One of the hot tub chemicals I was looking for wasn't in so an alternate was suggested but they also let me know that chemical should be in by the end of the week. Great store to browse but quite pricey.

Moved into a new home that had an existing hot tub from this company…read more It was purchased from the previous owners the year before we moved in however the display board was toast which should've been covered under warranty. I was told that only the previous owners had warranty and it was not transferable- ok, no problem, i purchased it myself which was $500. I then asked them if they could go over and show me how to use the spa/chemicals properly and they were "too busy" despite no one being in the show room. Owner was very rude, condescending and appeared to not care unless I was there to purchase a new tub. Ok fine again. Tried a second visit a few months later to purchase more chemicals and this time brought my boyfriend. This time the owner was a bit more receptive (could be he had an off day previously or maybe it was because my boyfriend was present) either way he still did not have time to go over if we were using the chemicals/tub properly. He said and I quote " well it is not covered under warranty anyway" so basically who cares. In the big picture, yes we googled how to take care of the hot tub etc, not a problem but what was the problem is the rude, arrogant behaviour. I gave the benefit of the doubt to him the first time as everyone has off days but twice, no thank you. We will find another place that would rather have our business.

I put my deposit down for a hot tub. The finance did not go through so they did not want to refund…read moremy deposit. Found and better hot tub for 1000's cheaper and better quality.

I was sold a nice hot tub... upon discussing things are added steps... flip-cover reinstall…read more... Jason Stang backed out and said he only sales them and cant force the delivery guys to installed... i get it ... everyone is just doing their job... but dont sell something if arent going to follow-thru. Horrible answer from the manager..

I'm not surprised to see other 1 star reviews. I went in on a Sunday to buy products and maybe…read moreeven buy a hot tub! I was the ONLY one in the store, there were 2 guys working and I was not acknowledged or asked if I needed help. I looked at every single hot tub and they never came over. This was easily my deciding factor to go to another hot tub company.

You honestly can't go far wrong with this City of Edmonton leisure centre! We've been here for…read morepublic swim and the water slide is excellent, as is the family change room. We also really like swim lessons here for the wee ones. The fact that the pool facility has so many different features is great! The one downside of course is that this facility can get REALLY busy and full on a regular basis. The fitness centre is good too, though it can be crowded. My kid adores the interactive art in the lobby. Transit is nearby and parking is ample though you may have to walk a fair bit once you've parked in the overflow lot.

This is the gym I usually choose to go to. I buy the continuous monthly pass and get a discount…read morethanks to my community membership so it's only $46.00 a month and you get access to most of the city facilities. There are always good classes going on here. There's a nook on the Northside of the running track with stationery bikes, a pulley machine, and kettle bells so I can do the majority of my workout in this section. They also have a ton of free weights, all the different cardio machines, weight machines, a running track, turf fields, racquet ball courts, basketball courts, and a beautiful pool. It really has everything I could ever need to stay fit. By far the prettiest and best stocked city facility.

Great staff and service. Very knowledgeable and always willing to help answer questions, find…read moreparts & solutions that are best for the customer. Highly recommend them as well as the Sundance Spa hot tubs. Am a Sundance tub owner and find it great and high quality

Major decrease in customer service since Don Wilson sold the store. Have been in 3 times for help…read morewith an issue. First 2 times the staff said they would have someone call me ( I had to insist that they actually write down my name and phone number as they didn't even ask). No one got back to me. Now they have punted me to a third party repair place who told me that they don't carry the part I need for the cover and will need to replace the whole cover! Can anyone recommend a good service company? Spa Tech has no spots for a service call for a month.

I have purchased a hot tub from Sunray Spas 17 years ago and we are very pleased with it. They were…read moreexcellent in helping with any questions or repairs we required. As we live 3 hrs from their location, and my husband being handy in doing repairs, they had no hesitation in providing the parts and instructions on how to fix our problems which were very few. Looking forward to enjoying it for many many more years. Of course proper upkeep and maintenance on the owners part is essential to keeping it running smoothly. I would highly recommend them if you are looking at purchasing a hot tub.

Just one star for the overall experience ordering a hot tub cover from Sunray, I would give 3 stars…read more(for now) for the final product, after it was redone. The initial cover was sewn horribly, it had creases all over the corners and in the middle of the cover, also, the styrofoam used was cut too small and the two sides of the cover were not equal. They refuse to give you the exact specs for the foam, the owner told me it was a trade mark secret?!?, even when I insisted and told him that's not possible since he is not the manufacturer of the foam. If you search for different manufactures for covers, you'll see the price differs when you choose the foam, and the fact the owner didn't want to disclose this information, except the never-ending praise "our covers are the best", makes one regret not reading the reviews before ordering. I should add the hot tub we own was bought from Sunray many years ago, all our supplies were bought from them, this is how they treat their loyal customers. My husband and I ordered the cover in October 2023, we also bought the solar blanket, which we wanted to return the next day because it wasn't one piece, it was two, sewn together, what kind of an expert sews something that goes onto the water? He told us that we can use RV silicone to glue the two pieces and it will be fine, but guess what, silicone didn't take to that plastic. Do you think the owner offered to reimburse us? No way, he just likes to talk a lot. In December, when the order should have been ready, I called the company and spoke with the salesperson and he told me it's going to be delayed for a couple of weeks because they have the fabric but they don't have the foam. I called again in January, they said they have the foam but they don't have the fabric. That's the way they lie, they don't even have the decency to keep up with their lies. Turns out, they just didn't bother to order the fabric, they only stopped blaming the supplier after I sent an email to that supplier in which I told them how the lies spread by Sunray might damage their reputation. By the end of January I went to the store with a friend of mine that was in the same situation, the order was made a few weeks before ours. We insisted the owner gave us the money back but he refused, he showed us the small print on the invoice "no backsies". In the end, my friend got the money back by contacting the bank, even after a few months you can dispute a visa claim. We got the horribly sewn cover by the end of March, it felt like we paid for a Mercedes that was advertised as a Ferrari and received a Pony. We took it back and expressed our disappointment once again. It took them a month to fix the cover, which is still not perfect, one corner has small creases and another corner has the seam off the edge of the foam. Also, the salesperson told me that if I want something perfect, I should do it myself, well, for $800 and do it yourself, that says a lot about "our covers are the best on the market", with sass on top. For this cover we've waited for 6 months, I've called them at least 10 times, I went to the store 10 times, the cost of the cover alone was over $800. There's a recent article about Sunray, you should give it a read, especially since the owner told me the bad reviews are paid for by his competition, well, I feel bad because nobody's paid me, it's almost like my experience and other people's experience was real, also, all those people suing and winning the lawsuits, how about that lesson in civil law Mr. Innocent Until Proven Guilty, not that condescending now, are we? Or should I say, not that innocent?

Honestly - this year's curbside pickup setup is SLICK!…read more I placed my order online, products all in stock. Received confirmation email and not far after the pickup order confirmation. Pull in and there's a one-way line at the side of the store and a sign "pull up here, we will see you stay in your car" There were a few of us there, I figured I'd follow the instructions, get in line, call the store... I didn't have a chance to pull out my phone, even as the 3rd car in line, there was someone at my window in seconds! Wearing masks, the gentleman asked my name and reminded me he needed to see some photo ID/Driver's licence when he came back with my order. Wow - these staff must have genes of The Flash because they ALL were in and out in record time! My order came back, showed my licence, and they dropped it on the front seat of the car. I'm a huge fan. The process this year was stellar.

They do have a lot of hard to find garden items. And a small retail outlet far on the west side of…read moreEdmonton. My pet peeve is there is no place to review items. I bought a crappy garden watering rod and was unable to review it. So they lose 2 stars for that. You are buying blind. I wish they would allow for user reviews to help customers out. Amazon is better in that regard.