Every morning On my vacation I started my day with a 90 minute 4 hands massage.the service was…read moreamazing and professional. The facility was immaculate and the price was incredible $180 plus I tipped the girls 20 each.a 90 minute Swedish massage is $90.its amazing

Such a great experience! My friend and I booked reservations online an hour apart but were able to…read moreget the massage at the same time which was great. We both got deep tissue massages and they made us feel super relaxed and the vibe was amazing! The service was great and the people were very kind and had water waiting for us after it was over. We will be coming back!

We got multiple services - Deep Tissue Massage by Karla, Mani by Martha and Pedi by Norma. Massage…read morefelt amazing, Karla is skillful and did an amzing job, Pedi came out perfect, Norma took her time and mani was beautifully done, Martha took her time. We will definitely return, plus way cheaper than our resort Massage prices and way BETTER service. Thank you, Ladies

Carla gave me the best massage I've ever had IN MY LIFE! Go see her at Bamboo if you want an out of…read morethis world massage.

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.

As far as the prices, they are American prices. The massages are well worth the price. I had a…read moretotal of three massages and they were incredible. Ask for Cleo. I highly recommend getting a massage on the beach. The steam room and sauna you can take in before or after your service. The spa attendants are very prompt and helpful. I would not recommend a facial, there is a substantial amount of fragrance in the products, and there is no steam or extractions. It's not a natural type of fragrance you might find in Aesop or Aveda products. It smells more like candy. My rosacea came back with vengeance afterward. I got a pedicure, it was okay. Not worth $70. The massage therapists do all the treatments, massage, facial, and pedicure. This is not something I'm used to, especially for a spa environment. I prefer to see someone that has a speciality and mastered that specialty. There was a a lot of confidence with the massages but I could tell the different therapists I had were not "confident" in doing the other services.

The massage was very expensive but it's worth it! I'm giving this place only 4 stars because we…read moreweren't informed to come earlier to our appointment to enjoy the facility. The facility have Sauna, Jacuzzi and a very cute corner where you can have a sip of tea. We missed all these nice thing that they offer together in what we paid for. We came just on time for our 1 hour massage. It was very relaxing and everyone was soooo nice! Just FYI - make sure you go earlier so you can enjoy the facility

My boyfriend and I came across this spa spontaneously while running errands. The prices seemed…read morereasonable, and after checking the reviews, there was only one concerning review from a couple of years ago, so we decided to try it. We both booked deep tissue massages. At first, my masseuse seemed like she knew what she was doing, but things became uncomfortable once she asked me to flip onto my back. She lifted the sheet so high that I could see her face, which completely defeated the purpose of being covered. After that, there was little to no actual massage done on the front of my body. At one point, she stretched my legs in a way that exposed my private areas, and later she lowered the sheet too far and briefly exposed my breasts. For a large portion of the session, she mainly rubbed oil on my body without any real technique or pressure. There was a serious lack of professionalism throughout the experience. While there is often a misconception that Americans have endless money, we still work hard for what we earn and should be able to enjoy the fruits of our labor without feeling uncomfortable or taken advantage of. A massage should feel safe and respectful, and this did not. I would not recommend this place unless you are prepared to feel exposed and disappointed.

Ahhhh. Take me back to this place. My sister and I came here during our vacation to be pampered- we…read moreare so glad we came here. This is a one stop shop for you spa needs. Massage was fantastic and relaxing-- then the mani and pedi where amazing. The polish stayed on for very long with no chip. I will definitely come back here next time I'm back in Cancun.

what i want to do and what i need to do will never be the same thing…read more... Iv upgraded to Sunset hotel resort.... and I believe most of the hotels around the area are the same when it comes to activities....resort have tour....and activity desks.....located in the lobby....They will have all sorts of information on activities...tours....and excursions....Always book these through the resort....not on line....or offers you get outside of your resort for discount tours. ...There are some that are scams.... and it's difficult to tell who is who in cancun.... The food here is terrible...everything was disgusting....it was either over cooked....too salty...or the produce itself was disgusting....the food here made me miss new york sooo much....the wonderful amazing food NYC had to offer me is everything....I remember asking this question why is there no seafood on the menu... Mexicans don't believe in cooking with seafood...what the hell...the craziest thing I ever heard during my stay at the sunset hotel...some of the staff member in the hotel was nice and some were extremely rude...expicaly the front desk... Hung up on me twice while I was trying to make reservations...if you want wifi in your room...thirty five dollars a night... You must be out of your mind lol Sometimes I think I'd just like the simple life... you know... relax a little....So I decided to do a spa day in the hotel since it was the last day at the sunset resort.... when going to a spa you should wear something loose and comfortable....prices for spa in hotels are always on the high side...too bad this place is not worth it...the message might be one of the worst message i ever gotten at any spa.... hot tubes and saunas are for spa customers only....

What a disappointment once again. We've been coming here since 1992 and nothing changes ... Except…read morethe rooms are older and older and not kept up. So happy our contract expires in two years. It's a hassle getting here it's a hassle after you get here and they want More money for maintenance every year! What are they doing with that money if our room is below par??? Got our room changed to Elite because it's a slow season. However, if we want to stay in the updated suites next time, we have to spend another $13,000 and go "lifetime" which AIN'T gonna happen!!! Then we find out we have SIX more years on our contract because we upgraded back in 1996!!! Thought we were almost done with this place

Wow, this is one of the most elegant spas I've been to! Talk about relaxation! Everything here…read morescreams relaxation, from the ambiance to the customer service to the lavender towel aroma. They have cold and hot jacuzzis, sauna, mist room, nice showers, lounge rooms, relaxation rooms, fish pedicures, bridal suite, massages, pedicure chairs and hair styling areas, waxing, etc! Whatever you could possibly want they can do it- at a pretty penny of course, but hey this is a resort so it's expected. My husband and I received couples massage which was one of the best massages I've ever had! We did the 80 minute massage and enjoyed every single minute of it. Our masseuses were kind and open to feedback on pressure. They had an add on of champagne oil which smelled amazing- hoping to try that next time! I will highly recommend this spa to everyone staying at this resort- even if not staying at this resort it's worth it to come over for the spa. The customer service is on another level- they are constantly offering drinks and asking if you need anything- We felt super relaxed. They even offer you a routine if you want- which is the order of how to use each of the amenities and for about how long you should stay in each one. I enjoyed their order very much and I can't wait to come back!!

Yep, I did it. I got a pedicure. And not just any pedicure, I got a FISH pedicure…read more We were hanging out at a shopping plaza in Cancun, and spotted this place. Finding the concept interesting, we decided to step in. The friendly workers here informed us that it was $20 per person for 20 minutes. We agreed, and sat down to get it done. One of the workers first came to clean our feet with some solutions, wipe them, and then told us to put our feet in the water. It was ticklish at first, as the fish started nibbling all over. After a few minutes, we got used to it. It was interesting seeing the fish do their job. They were small and very energetic. The tub in which they sat was transparent, and we saw fellow shoppers passing by and finding intrigue in this place as well. After a cool 20 minutes, we took our feet out of the water. A worker proceeded to apply lotion and give us each a massage. It was a pretty cool experience. I would recommend this place if you find yourself in Cancun.

Walked up to try the fish therapy. No one was there except a guy in a red striped shirt. He was…read moretalking to 2 girls and never some to me. Then when 2 other girls came up, he talked to them and seated them for fish therapy. What! After I waited another 30 mins or so they finally seated me. They could do so much better if they just better customer service...poor and bad. Avoid this place if possible.

The spa at JW was incredible! The first day I started with a facial with Juan Carlos also with a…read moreneck massage...he was wonderful! Also, I had a chocolate detox scrub the next day with Juan and what an incredible experience! Felt very pampered and had no muscle aches. Thanks so much Juan! Kim Sanders

You must. And I mean you must seek out Juan Carlos from the spa. Last December I was at the JW…read moresitting at the pool with the absolute worst neck kink (Thanks to Spirit Airlines) and had been suffering for a few day's. I was approached by Juan Carlos for a free neck massages at the pool, so I took him up on it. He seriously worked it right out. I could have kissed him. So forward to October 2019 I see Juan Carlos around the pool with his massage chair giving free 10 minute massage. So I got the 10 minute massage and just melted. So I made an appointment for 4 p.m. that day for a full body massage overlooking the sea. Hands down best massage ever. He is firm yet gentle. Thoroughly worked me into heaven. When he was done I told him "why didn't I do this the first day I got here" He said majority of his clients say that. I will seek him out the moment I get to Cancun. The spa it's self in the hotel is stunning. Being on the club level you have total access to it as well as an indoor pool. Do yourself a huge favor and stay at JW Marriott while in Cancun. You won't regret it.