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    Spa Nordstrom - Somerset Collection

    3.5 (39 reviews)
    Open 10:00 am - 7:00 pm

    By appointment only

    Services - Spa Nordstrom - Somerset Collection

    Massage

    Spa Nordstrom - Somerset Collection Photos

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    Reaction to facial day 3

    Extremely disappointed!! I had a hydration facial on Monday. I clearly stated that I have sensitive skin at consultation. After looking at my skin a hydration facial was recommended. I agreed to dermaplaning to remove peach fuzz and dry skin. I was a little red after facial but felt fine. The next day Tuesday started see more blotchy spots. I texted her and stated that I was having a reaction. She requested me to send her a picture which I did. She thought it was from the hydration not the product because it started in the thin skin areas. Wednesday morning woke up to eyes swollen, face puffy, hot, burning, red and prickly. I sent a text to update my situation and..... I've been ghosted.!!! I had to go to clinic and was put on steroids. Four days out still suffering immensely. My face feels like I did a face plant on a cactus! This whole experience has cost me hundreds of dollars plus my time. Facial was $195.00 plus add on of $30 + tip over 20% . Product that was recommended was$ 235.00 I did return. Driving time 2 hours. Doctor copay plus cost of steroids. Not even to mention my pain and discomfort and inconvenience. I haven't mentioned any names of the esthetician but she gave me her cell number to contact her for a different service at her salon. I returned the highly recommended product and told the guy at the spa desk that I had terrible experience and reaction and he response was "sorry for your inconvenience ".

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    4 years ago

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    10 years ago

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    8 years ago

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    4 years ago

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    Nordstrom Inc

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    4 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    13 years ago

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    16 years ago

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    7 years ago

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    17 years ago

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    16 years ago

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    7 years ago

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    15 years ago

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    15 years ago

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    8 years ago

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    18 years ago

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    9 years ago

    I love this place! For lots of services/reasons including super fair prices and great people and excellent care.

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    16 years ago

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    16 years ago

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    14 years ago

    My favorite spa in the Detroit area-great pedicures, great waxing, wonderful facials. I just wish I could go more often.

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    15 years ago

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    14 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    Wow. Just wow. Wala and Mona. Request them. You won't be disappointed. Great experience.

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    9 years ago

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    8 years ago

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    14 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    16 years ago

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    Ask the Community - Spa Nordstrom - Somerset Collection

    Review Highlights - Spa Nordstrom - Somerset Collection

    I felt so relaxed from the moment I checked in to receive my mani/pedi.

    Mentioned in 3 reviews

    Read more highlights

    MassageLuXe

    MassageLuXe

    3.3(64 reviews)
    3.2 mi
    $$

    I received a gift card for Christmas for Massage Luxe Spa. It says it's for a 60 minute massage or…read morea luxe facial. I admittedly, put the card away and forgot about it. When I saw it, I thought, "this is probably expired." I searched for the locations, called the closest one to me, explained the situation, and the receptionist was lovely. I told her it was from 2 Christmases ago and I wasn't sure it was good. She took the number on the card, and confirmed that it was all set. I filled out the sent paperwork, and got excited for this "treat myself" moment. There aren't any of these spas near my house, so I drove to the closest one to me, a half hour away. Only for the receptionist to tell me that my gift card isn't good here. She was not apologetic, I explained that I had called and got confirmation that I was good to go. She said she called her manager, and wouldn't be able to pay the esthetician because the money would go to another store. (I've worked retail, I get it. I do) But wait! I'm in luck, instead of using my gift card, I can pay $80 because I've never been here before. I simply responded that I'm not going to do that. She looked at me incredulously. She asked if I was going to get my facial, I asked her, "Why would I do that? Why would I give you money when you've refused a gift card I got confirmation over the phone at 3:00 today to use." She then turned the gift card over and pointed to the letters and said, "See? It says Bloomfield Hills." Okay, so I should've read the small letters in the back. That's on me. But maybe whomever I spoke to on the phone should have asked if it said a location. I suddenly got nervous that they're going to charge my card I had to give them to place my appointment, so I asked, and she said she's not going to charge me. I guess we'll see, because they did make me sign a 6 hour cancellation contract. What a terrible experience. Zero customer care. A huge waste of my time and gas. I genuinely, sincerely hope that whomever owns this establishment reads this and knows that you've earned a detractor for life. As I was about to leave I said to the receptionist, "I don't live close to here. You really should make sure that whomever answers the phone knows to double check these things." She looked uncomfortable so I left. Mainly because I feel stupid but they definitely perpetuated that feeling. No thank you.

    I really enjoyed my massage at MassageLuxe! The staff was courteous, friendly and informative…read more I took advantage of the membership deal for my partner and myself. We both had awesome massage therapist. Leslie and Cara. We will continue to enjoy those two ladies services. The atmosphere was welcoming and clean. It looked like you just opened! We're starting once a month, but I think it'll change to twice a month soon. We We're going to a different company, Mystique. They had to close during covid so we're glad to fi d a new establishment for our massage needs! A perfect score at Massage Luxe.

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    Spa Nordstrom - Somerset Collection - spas - Updated July 2026

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