I love coming to this branch! The minute I walk in they greet me by my name before I can even put…read moremy card in. I love that level of customer service. They have always been extremely helpful and friendly. This is by far the best Chase Bank branch due to their exceptional customer service. They are quick, efficient, and go above and beyond.

Just had a disappointing experience at the Golden Branch. I just opened a store in Golden and…read moreneeded $1s. I came in and the teller told me " If you don't have an account they don't do that ." I'm ok with no. I'm not ok with a curt annoyed response. I live and die by my employees customer service so it really bothers me when I'm treated as a liability and not a possible asset. What a great opportunity for that teller to nicely explain the policy and then call a manager over to say hey we would love to work with your business and get you the change you need because we're so close. Opportunity missed and then how many people will I tell this story to. Create a culture where people feel cared about and the business will come to you.

This morning I was waiting in my car outside Wells Fargo Bank until it's open at 9…read moreOne of the bankers took her phone and took a picture or a video of me and my car as if I was threat to WF . I find it disrespectful to me and my long relationship with WFB as a client for many many years. Shame ‼

Their website says 2.99% interest for a loan but they told me it went up to 3.49 the day before it…read morejust wasn't updated... After I got a approved for a loan and went to use the loan the dealership said the bank told them the interest rate was 5.64%. It went from 2.99 to 3.49 to 5.64. They refuse to give me my approval letter in the beginning and wrote me up one manually and posted it on a cover letter to make me think my interest rate was going to be 3.49 and waited till I was ready to commit to a vehicle just to find out my interest rate was 2.15% more than what they told me. No wonder why they didn't want me to get my hands on the original document. They said Gmail wasn't delivering their emails so I asked them to mail me it to my P.O. Box and two weeks later, nothing...

So far so good this place is great. I can't say enough good things about this place so I will leave…read moreit to your imagination.

I have been a US Bank customer in one form or fashion for over 30 years, starting with a bank that…read morewas acquired by US Bank. The Golden branch is by far my favorite branch. The people that work there are incredibly helpful and personable. In a day and age where "personal" banking is not really personal at all, this branch is the exception.

US Bank cashed $8500 of fraudulent checks against my account, overdrawing it by $5000. The…read moresignatures are clearly not mine. I caught the fraud within 30 days. I reported it the instant I was aware of the theft. The checks were stolen out of a closed compartment from my locked car. They say I was negligent, and that's why my claim was denied. I have been a US Bank customer for about 15 years. I've loved US Bank: very friendly, good accounts, until I had the opportunity to interact with their Fraud Department. Worst ever! If you ever get your checks stolen, don't expect anything from US Bank. Here are some of the things they've told me: 1) Keeping checks in your bedroom is negligent. If someone breaks into your bedroom and steals them, you're liable. 2) Keeping checks in your purse is negligent. 3) Keeping checks on a counter in your house is negligent. 4) Keeping checks anywhere except a locked safe in your house is negligent. Of course, nobody outside the fraud department knows these policies (and they aren't written anywhere). I've asked a bunch of US Bank bankers (including some branch managers, and one assistant VP), and they all seem to think keeping checks in your car is fine; in fact some of them do. The Golden Branch Manager said she would have the claim escalated, claimed she did (it was of course denied), and then when I talked to the Fraud Department again, they told me it was never escalated. I guess the frontline staff isn't as nice as I thought either. So $8500 in debt now, I don't like US Bank as much. I wish they'd be as nice when you need them to be as when you're giving them your money.

We had a great experience with the loan department. Very thorough process of what we needed and…read moregot the loan within two weeks.

Very unprofessional. Limit hours including not opening until 10 am on Wednesdays. BOD needs a…read moreleadership change imo. Serious lack of leadership from the top down.

Nothing worse than getting Indians when you call customer support. Especially when they are zero…read morehelp. Just reading off of a prompter. Go with a local bank. Been with Chsse 15 years. Never been great just ok. Keep 95% of my money with schwab. Better than wells Feego though. Moving it all out this week.

If I could give 0 stars I would. While at this chase I was depositing for my company. It was checks…read moreand cash. I didn't have exact cash for the deposit so there needed To be change back to me. The teller, Saul, was rude to me when explaining why he couldn't give me change back moving forward. He said it's because of fraud of people coming in with checks and getting cash back. When I told him I wasn't getting cash back from the checks that I was depositing, it was change from the cash deposit. He interrupted me and said "I'm telling you why it's fraud". Ok sir. I will NOT be depositing at this bank moving forward. What he was explaining made sense only if I was trying to get change back from a check only deposit But sense it was change back from the CASH i was depositing I don't see what he is talking about and why he was so rude about it. If you can go to another branch I would.

I go to this credit union in Granby. I think the customer service is above and beyond and the…read morestaff are friendly.

I drive 40 minutes our of my way to use this bank . The whole staff is very professional. Sue will…read moregive you great advise and pointers with regards to all your banking needs. Its in my best financial interest to stay with this bank. Its much more accommodating than many other banks Thank you Sue and " How do you do"? Its a running joke that we have that pertains to the musician Johnny Cash!

AMAZING!! Lisa's team did a fantastic job troubleshooting and correcting several errors my…read more'International Bank' made on a wire transfer. Tina stayed late ensuring "her member" was taken care of. PROFESSIONAL AND PERSONAL CARE YOU CAN RELY ON! I can't recommend them highly enough. Thank you! Margie

I had the pleasure of dealing with Brianna yesterday. She contacted our office regarding payment…read moreon a homeowners account, when I made her aware we were already working with Tyler regarding this and was provided other information from Tyler previously in the month, and asked her to follow up with Tyler, she explained that it was unnecessary for her to do that and out of line for me to ask. I proceeded to tell her we were already given incorrect information and to verify with him. There was already an extension placed on the account due to this and would like her to verify she was unwilling and refused to verify with him.

The interior of this bank is unique because it has that old wild west feel and look to it with the…read morerod iron bars by the teller windows fitting that frontier town theme that is the city of Golden. The service here was fast and the teller was friendly and it has all the modern amenities that all other banks have. Many pictures on the walls depict the city of Golden in its Gold mining days. Great and convenient location in the heart of downtown.

Convenient ATM right outside when the bank closes. A Key Bank in Golden makes life a little easier…read morewhen you go up there and need a bank. Older ATM (get your own envelope from the stack) which I like because you can prepare your deposit prior to using the ATM. Cheers.

Awesome Bank. All the staff here are extremely attentive and helpful! I truly have an awesome…read moreexperience every time I go!! Caution on the free checking: It's not as free as you think. You will pay around $25 bucks for a book of checks. Opt for just getting a debit card. Also, don't use the "debit" feature when paying at establishments, because you get charged for that. Always select credit. Once you get around that their great. Lastly, because I opened the account I get to cash all my change in free with the machine in the lobby.